Complaint Letter Successes

sainthalo

No

MARTIMAN wrote:

Ive got a problem with Tescos at the moment.
I ordered some wine 8 wks ago, tried to cancel it online later that evening & for several days after, but it wouldnt let me. I rang their customer services who tried to cancel it for me, but they couldnt, & was told they would get back to me, they didnt. rang the next day & was told that their technicians were looking into the problem & that it would be cancelled that evening & someone would ring me to confirm, they didnt, so rang the next day & was told that it was cancelled. the wine turned up! I refused the order, but the money was taken from my credit card & ive been ringing & emailling trying to get a refund ever since. Ive lost count of the amount of times ive rang customer services & the Tesco branch where the order came from.Each time ive rang ive been given various excuses & been told to leave it with them & that some one would get back to me, & none have. I emailed head office on Sunday & did actually recieve an email on Monday morning stating that it was receiving their attention, but havent heard anything since. Can anyone advise me on where to go next? Thanks

Something similar happened to me with Sainsburys to you. I had to contact my credit card company and raise a complaint that the goods were never recieved. Might be worth a try?

Chocmonster7

At times like this you need to go straight to the top (We've just had a problem with BT and I'm now of first name terms with the Chairmans Secretary!)

Try using these contact details instead of the Customer Services ones:-

Tesco PLC
New Tesco House
Delamare Road
Cheshunt
Hertfordshire
England EN8 9SL
Switchboard telephone: +44 (0)1992 632222

And start with Sir Terry Leahy as he is always their "talking head" on business programmes. Details of the other Directors can be found at:-

http://www.tescocorporate.com/page.aspx?pointerid=0159D6F8F1664C75927343AC9B2A46AC

As Sainthalo has said put a complaint in to your cerdit card company as Tesco have debited it without your permission.

Good luck!

MARTIMAN

No

Thanks.

Sir Terry Leahy is the last person i got intouch with, he did send me an email on Monday morning stating it was now receiving his attention, but nothing since.

Chocmonster7

I think it's fair to give him a prod now either by a return email or a quick call.

sainthalo

No

MARTIMAN wrote:

Thanks.

Sir Terry Leahy is the last person i got intouch with, he did send me an email on Monday morning stating it was now receiving his attention, but nothing since.

Theres a freephone tesco customer service number on http://tesco-complaint.blogspot.com/ and info about other people trying to contact Leahy. It seems it could take a long time (months) to get a response and also you can get ignored.

One guy contacted Tesco and they promised Leahy would reply - a month later and no sign of a reply to a simple issue. The guy complained on Tesco-Complaint (which Tesco are known to read) and suddenly within 24 hours the poster was emailed and told Leahy had always intended to write by letter shortly (yeah right!) and within a few days a letter on doormat.

You have to expose Tesco publicly to get them to react/respond as they have hundreds of new tesco complaints everyday!

jamtart6

No

I once complained (my boyfriend is so ashamed!) to Walkers to tell them the bag of Lamb and Mint crisps were most certainly not Lammy at all.... a bl00dy bag of mint crisps is what I had... got an apology and £5 voucher for Walkers crisps!!:money:

Happy_shopper

jamtart6 wrote:

a bl00dy bag of mint crisps is what I had...

:rotfl: but they'll make your breath all minty-fresh (in a greasy sort of way)

strud41

Had the new camera 11 days it gave the error code send for repair ( brought from ebay honk kong) returned 1 month later. Happen again few months later:( sent for repair got pd off with them ,,, eventualy got in touch with head office thinking an expensive camer should not fdo this I got full refund and an extra yr wanrantee for camera and kept the repaired camera this pacified me a lot. (£350).. took just over a week to get the deal if your not happy with goods don let these companies get away with it My main augument when you have a new camera you should not expect to take a spare with you too in total i had 3 cameras and went wrong same fault 3 time feel better now though...keep the complaints roling.. if you tell them they dont know...:)

pinkfirefly

Brought a kitchen from MFI, after fitting I noticed the workside scratched really easily, complained loads of times to the store and head office and basically was told to go away, eventaully I called trading standards who dictated over the phone some parts of the law ie 'must be suitable for use' etc and I threatened to take them to court, a few weeks later I was invited into my local store to choose a new one, I had it fitted free of charge a couple of weeks after that, eventually sorted and I was happy (it went on for eight months though).
It taught me a valuable lesson though, if I have to complain anywhere in the future, trading standards are a god send as is this site.

Oh and too my horror, they still sell the workside I was complaining about and the staff said to me they know theres a big problem with it!

sainthalo

No

pinkfirefly wrote:

Brought a kitchen from MFI, after fitting I noticed the workside scratched really easily, complained loads of times to the store and head office and basically was told to go away, eventaully I called trading standards who dictated over the phone some parts of the law ie 'must be suitable for use' etc and I threatened to take them to court, a few weeks later I was invited into my local store to choose a new one, I had it fitted free of charge a couple of weeks after that, eventually sorted and I was happy (it went on for eight months though).
It taught me a valuable lesson though, if I have to complain anywhere in the future, trading standards are a god send as is this site.

Oh and too my horror, they still sell the workside I was complaining about and the staff said to me they know theres a big problem with it!

To be fair though all shiny/gloss worktops scratch very easily - they are made to look good for designer kitchens not well-used family kitchens.