Complaint Letter Successes

pinkfluffybabe

Next - complained about poor customer service at the till - received £15 of gift vouchers in the post

Thomas Cook - complained about flight delay and subsequent lack of information, £50 refund

Annie021063

No

Annie021063 wrote:

Anyone complained to Letts????
My daughter recieved a letts diary with an attached pen as a present for when she started secondary school. She was sat in her room writing all the dates in her diary and the pen stopped working - she shook it - and the ink flew out of the top (obviously faulty) everywhere and I mean everywhere walls, quilt cover, trousers (being worn) clean ironed trousers and skirt ready to be put away, brand new trainers with tags on for her PE bag for new school, carpet and of course all over the diary. Took photo's straight away and called them, had to send photos and pen to them and I am still waiting for reply.
£100's of pounds damaged by ink - what am I to expect, I'm worried now as I have heard nothing and I sent them 10 days ago, knowing my luck they will deny reciept of pen/photo's. Did keep copy of letter and have photo's on pc but no pen though. Will keep you informed.

Update: Finally got a cheque for £120 plus a new diary and some other letts bits (mostly useless samples!!!!) for my troubles. Daughter is well happy as she gets new clothes to replace ones ruined by pen. Letts would not admit fault (obviously) but hey who cares the consumer wins again.:T

pig_let_cool

No

zztopgirl wrote:

I had a psycho no.7 sa who stalked me round the shop and was really very strange. It left me very upset, but after a few phone calls, the manager couldnt care less and eventually sent me a £10 giftcard. Nothing was done about the sa, so just try to avoid her whenever possible now.

But its worth complaining about imo, i used to have terrible reactions to no.7 but thankfully am ok now. If you do complain, let me know how you get on please!:beer:

hey do you know of an address i could email/write to please? i have looked everywhere!

sainthalo

No

If anyone wants to complain about Tesco:

https://www.tesco-complaint.blogspot.com

turkbird

No - but it should be moved to another board

I recently had cause to complain to Royal Bank of Scotland after they twice lost my husband's personal details and application form when he was trying to open a new account with them. It took them over two months to respond to my letter, but they have given us £75 compensation so that we can 'enjoy a night out together.' I think that's pretty generous, so a big thumbs up for RBS complaints department. :dance:

Unfortunately they've messed up big time with my account now, so I'll be writing to complain again.

JillD_2

I've had several successes, most notably with Asda.
On 2 different occasins I've phoned to complain about the wuality of food items - children's shepeherd's pie (remained pink no matter how lomng I cooked itm woldnt touch it with a barge pole), bread that I noticed had been sold past its date and was practically walking off my shelf itwas so mouldy within 1 day of buying it, and some hummous that was very vinegary and off smelling whilst still in date. They were all taken back and double the money given back as cash/refund to card/vouchers. I found out on the weekend though their policy has changed and they don't double the money.

I also took some veg back to Tesco earlier this year and again I got my money back without question.

On a grander scale, I appealed a parking ticket recently, the appeal was upheld and I didn't have to pay. We had put a visitors parking permit on the car and had done it all ok except we forgot to scratch off the year. It was a genuine mistake and I am very pleased that they obviosuly realised this and let me off.

Oh yeah and I also found a bit of plastic in a Petit Filou a few years ago, wrote to Yoplait and they sent quite a lot of vouchers.

On a bizarre note, I found a tenner in Sainsburys once and handed it in. They said if noone reclaimed it in 2 months I could keep it. So I went back 2 months later and they gave me it :j
I was very good and put half in the charity box and bought some wine or somethng with the other half. Maybe the parking ticket was good karma for the tenner :rotfl:

Horasio

No

zztopgirl wrote:

I had a psycho no.7 sa who stalked me round the shop and was really very strange. It left me very upset, but after a few phone calls, the manager couldnt care less and eventually sent me a £10 giftcard. Nothing was done about the sa, so just try to avoid her whenever possible now.

But its worth complaining about imo, i used to have terrible reactions to no.7 but thankfully am ok now. If you do complain, let me know how you get on please!:beer:

No 7 Sales Assistants are very pushy and the make up is very expensive

Cerenia

CCStar wrote:

No 7 Sales Assistants are very pushy and the make up is very expensive

Me and 2 friends went one, genuinely wanted to buy some makeup, the girl said "I'll give you a makeover AFTER you've bought the products", how would we know what it was like without trying it first? Never gone back to that store, the one I go in now is a lot better, they ignore me unless I percifically ask for help, and do help really well.

Chocmonster7

pig_let_cool wrote:

hey do you know of an address i could email/write to please? i have looked everywhere!

This page has all the contact details for Boots on it:-

http://www.boots.com/microsites/microsite_info_template.jsp?contentId=4116#3

LilacLillie

I got a reply (at last) yesterday to my complaint letter. I'd given up hope of hearing from them.
Monday I had phoned Trading Standards to see what my rights were............none!
On my 'To-Do' list this week was to name and shame the restaurant on various food guides online.
The letter (dated before my TS phone call) said that the owner was very sorry for our unpleasant experience, thanked me for the
'In depth'.....LOL.....letter, and invited us all back to dine with him and 1 other director as his guests at a time suitable to us.
He said they had sacked the manager in charge because ours wasn't the only complaint against her attitude, adding had we not said he would have continued to lose custom as people would just not bother coming back.
A bit reluctant at eating in a place where I've made a complaint, but if he joins us I can always switch plates!!!
LL

LilacLillie wrote:

I've just written a 3 page complaint to a restaurant we ate in on Saturday.
We went for 'all day brunch' menu at 1.45pm. It was a complete shambles. At first we had a good giggle because it was so surreal. The manager threw one of our party such a look fo asking for a bread roll, that she almost cried.
Total bill for 4 of us...............£127. that was after we refused to pay the service charge of 12.5%. We left at 5.10pm. Lucky we wasn't in a hurry!!!
Will have to see what results from the letter. Don't hold much hope, the manager said 'They (meaning the owners) won't care what you say'
Its a brand new place near the Excel centre.
I'll name and shame if they don't try and put it right. It was no joke
!!!!
LL