Complaint Letter Successes

black_pudding_2

No

Chocmonster7 wrote:

Their Head Office phone number is 01483 717000, phone up and ask?

Thanks for that.
Need the address though

ROTFIL_2

No

fatboy88 wrote:

Was going to complain to burger king ... but they'd gone into administration the next day

Would that be Gillingham by any chance?

Popcorn!

Hi everyone, I wrote a complaint letter to pop secret microwave popcorn because it kept burning! And they sent back an apology and £6 of vouchers for more pop secret (now i can just keep practicing until I get it right!):T

Chocmonster7

black_pudding wrote:

Thanks for that.
Need the address though

Found the following via Google:-

http://www.aopy71.dsl.pipex.com/Weblog/2005_02_01_archive.html
OK, folks. I called KFC's head office today and got their address. It's bizarre. You ring them and a nice receptionist puts you through to their "address line" which is basically a recorded message. Why they don't just put the thing on their web page, I don't know.
Anyway, The address is:

Yum Restaurants International
32 Goldsworth Road
Woking
Surrey
GU21 6JT


Hope that is what you were looking for.

kingkev_2

Latest successes:

Onlinegolf - they cocked up an order for a £49 set of waterproofs so I was offered any waterproofs on their site for free - so chose £250 set as they were the only ones that were in stock at the right size - plus also got three dozen free golf balls

Orange - two months free broadband as they coudn't activate the talk service

Carphone Warehouse - £20 credit for cocking up an order

It pays to send a quick email if there are problems you normally get something

zztopgirl

I complained to Peacocks head office last week about the awful state of their store here, and the manager rang me the other night to thank me for the comments, he is striving to improve the store and trying to recruit more staff to deal with the issue.

I would rather shop in a nice store than get any vouchers though. If it does improve, then i will get back to him and thank him.

I think we should do this more often though, not just complain when something goes wrong with a purchase.

frugal_living

No

Hiya, sorry if I get this wrong - I'm new to the board. I hope someone can help - over a year ago I was given a pair of remington wet2straight hair straighteners as a birthday present. Today they stopped working - I know that they have a 3 year guarantee - but I don't have the receipt!! Am I entitled for a replacement product without the receipt??

I also don't know where to send them (any one got an address for Remington returns?)

Would be so grateful for any help regarding my rights/what I should do next. Thanks guysXXX

steffy123

No

I have had many complaint successes:

Hipp baby food:- The contents of the jar was a funny texture and smelt horrid. Emailed them, recieved an email the next day with an apology and an explanation. Then recieved £3 in vouchers the following day! The baby food only cost 60 odd pence.:D

Pampers:- Several nappies leaked and i wasnt happy with the absorbency. Emailed pampers on the friday nite, recieved an apology and an explanation on the monday. Recieved £15 vouchers on the thursday!

Cadburys:- Complained about the contents of Milk tray i recieved as a gift. there was white patches on almost all of the chocolates. Emailed them and recieved £8 gift voucher

Huggies:- Found some sort of dead insect inside the flap of the nappie where the elasticated part is for the legs. Emailed them, just recieved an apology and explanation. They too are sending gift vouchers. Just have to wait.

tiredmummy_3

jaspalc wrote:

Hiya, sorry if I get this wrong - I'm new to the board. I hope someone can help - over a year ago I was given a pair of remington wet2straight hair straighteners as a birthday present. Today they stopped working - I know that they have a 3 year guarantee - but I don't have the receipt!! Am I entitled for a replacement product without the receipt??

I also don't know where to send them (any one got an address for Remington returns?)

Would be so grateful for any help regarding my rights/what I should do next. Thanks guysXXX

I had a problem with remington straighteners myself a few months ago, the cord just snapped off.
I didn't have a receipt either. Just called up their customer service, number is 0800 212438 9am - 4.30pm mon-thurs 9am - 3pm fri.

They were very helpful gave me a freepost address to send straighteners back to, and within a few days I had received a brand new set.

hope this helps

kazprincess

complained to littlwoods as they took so long to be delivered. They were over 8weeks late and i had to take a few days off work unpaid to wait in (when they said they will be dlivered and most of the time wasnt!). The staff there wasnt helpfull one bit either! Was very upset with the way i was treated!

All i got back was a letter of apology. I will not be using them again! I spent over £300 with them and not even a voucher or anything!