Complaint Letter Successes

lucylou

I complained to pizza hut on the website how to complain about a week ago for their rude staff but haven't received an answer yet.How long was it before anyone got an answer and vouchers? thanks

Batgirl

No

mistresslisa wrote:

I found a woodlouse in my cup a soup yesterday eeeeewwwwww i complained to them and they want me to send packaging and the woodlouse should i take pics first or not?????

I think you should take pics and also get a proof of postage of recorded delivery from the post office that way they can't deny gettin it.

Tickertyboo_2

No

I emailed cadburys after a recent trip to the new shop 'discount' outlet they have at Freeport,Fleetwood. The prices were not particularly any cheaper, especially when you think that asda ect are always having offers on multi packs of bogof. The multi packs in the cadbury shop had a discount of roughly 10p!!! When we got home we also realised that the creme eggs we had bought had leaked and were all sticky. Had a very pleasent letter from them today to say that my comments would be passed onto the store manager plus a cadbury 'cheque' for £5 which is redeemable at all supermarkets. Only took about a week for reply aswel.

Ballroom_Dancer_2

I complained to wilkinsons (via their website) after being short changed in one of their shops to the tune of £5. The cashier told me I would only get the extra £5 once the till balance had been checked. The security guard was called over and the till contents were taken to the offices for checking. Fortunately I got the rest of my change 15 minutes later.

The points I made in my email were:

If the cashier had given £5 extra change to another customer by accident prior to serving me then the till would balance and I would be down by £5.

It was assumed I was in the wrong.

If the till balance was over by more than £5 would I get extra change?

Anyway, 3 days later I received a letter of appology and a £5 voucher.

Success!!!!

freebie_junkie

No

i got a £5 marks and sparks voucher yesterday, i wote to them after i got a pack of walnut whips and they were all cracked along teh bottoms and didnt have any walnuts on them i was dead chuffed with my voucher and it only took them 2 weeks to reply- good on marks and sparks!

freebie_junkie

No

Ballroom_Dancer wrote:

I complained to wilkinsons (via their website) after being short changed in one of their shops to the tune of £5. The cashier told me I would only get the extra £5 once the till balance had been checked. The security guard was called over and the till contents were taken to the offices for checking. Fortunately I got the rest of my change 15 minutes later.

The points I made in my email were:

If the cashier had given £5 extra change to another customer by accident prior to serving me then the till would balance and I would be down by £5.

It was assumed I was in the wrong.

If the till balance was over by more than £5 would I get extra change?

Anyway, 3 days later I received a letter of appology and a £5 voucher.

Success!!!!

this is standard practice in retail and not a slight on your character, you must understand that people do lie about what note denomination they have handed over- ive had peopel swear blind tehy gave me a £20 when they actually give me a £5

freebie_junkie

No

lucylou wrote:

I complained to pizza hut on the website how to complain about a week ago for their rude staff but haven't received an answer yet.How long was it before anyone got an answer and vouchers? thanks

i dont think that complaining through teh webiste is as good as telephioning as on teh phone you can really make your point about how upset you were made to feel, id ring teh store and speak to the manager, the usual outcome would be an offer to return at any point to have the equivalent of what you ordered replaced (e.g. if you had a pizza and 2 desserts, you would usually be offered ANY pizza and ANY 2 desserts- we had this at frankie and benny's once, my oh had a pizza on the rubbish visit and a steak on our free visit hehe!)

lucylou

thanks.Problem is manager was rude as well.So decided to use the website advertised here 'how to ocmplain' waiting to see what happens.if I won't get an answer next week I'll phone the main office.;)

raihana_2

No

hi guys need your help actually. i purchased some baby food which was to be out of date in a weeks time. wasnt satisfied as i brought a whole box of 12. went to the customer services and they told me they cant. i got angry and left them there...

i went home and rand their head office. they told me they would sort it and it wasnt right now they have send me a letter saying they have no evidence and that the baby food cans were out of date next month...

really angry as this is so genuine..:mad: what should i do?

bigbrummygirl

No

i wrote to pizza hut to complain about the service i received in my local store when i went for one of their buffet lunches,as i had to wait for 40 minutes for a re-fill on my pepsi and because most of the plates were filthy.
it took them two weeks to reply to me saying they had passed my comments onto area management and they included a ten pound voucher..