Complaint Letter Successes

lucinad

i love complaining!! i got a twig in a fruit and nut... was sent £10 voucher and an apology it was off the raisins........ i found a big piece of plastic in a whole nut.... was sent £15 voucher and apology..... complained about sevice in asda last week with microwave ..... was sent a £10 gift card and an apology/........ love it

Vodkatie00

Hi all

I've been reading this board recently and found the courage to make a genuine complaint to Nestle. I bought 3 kitkat chunky's on separate occassions and all 3 times the code for some "win a shirt" competition thing had been transfered to the top of the chocolate bar. I sent them an email from their website without registering and just over a week later (they did say it could take at least a week for a reply) I receieved a letter from them with an apology, stating that the ink is safe and the ink transfer may been due to transport conditions. I received a £3 cheque as a good will gesture.

I'm glad I contacted them, it took me very little time to write the email and has reassured me that the ink was food safe, the cheque is a bonus.

Kt

artydoll

No

I complaine about some Catsan cat litter I bought,The litter itself was too big to go through my pooper scooper,they sent me a £3 voucher .Not bad

siren13577

No

I think it's okay to complain, how else are companies going to get things right otherwise? I've been complaining to Asda recently over being charged too much and then not being told about the giftcard policy. I wasn't getting anywhere and my phone calls and emails were being ignored until I said I was giving Asda a week and then making a complaint to Trading Standards. I also said I wanted something for the inconvenience. I had an email today asking for my address so they could send me a giftcard so result there.

My next mission is complaining about Heinz 'Special Creamy Roasted Chicken Soup' it is disgusting and the only special thing about it is the taste, yuck. Also Horlicks sachets, the perforations on the packs are rubbish and when I try to use them they rip into the other sachet and I end up with half of the pack on the side and floor, I'm 29 but I imagine for some people this would be even more difficult.

Will post results here asap, good luck with all your queries

mistresslisa

No - but the title needs to change

I found a woodlouse in my cup a soup yesterday eeeeewwwwww i complained to them and they want me to send packaging and the woodlouse should i take pics first or not?????

boysmum3

No - but it should be moved to another board

I've actually come to my pc to write complaint letter to Tesco re their own brand stain remover spray (usually buy vanish but in a MSE stylee economy drive decided to save 30p!! HA!)
Used it as directed and got bleachy type spray marks on 2 items of clothing - 1 being my sons pair of GAP combats. I am not happy to say the least! I intend to take pics to email to them but i am interested what others think i should expect from Tesco? At least i want a free bottle of Vanish as their own make is s***e!
But the combats are £30 worth....do you think they will cough up for the clothes??

MBN

No

siren13577 wrote:

I've been complaining to Asda recently over being charged too much and then not being told about the giftcard policy. I had an email today asking for my address so they could send me a giftcard so result there.

Please let me know when/if you get a giftcard siren13577. I emailed Asda my address (complained about their fruit cocktails) more than a month ago, and I still haven't got anything in the post, no written apology, nothing. :eek: How thorough can their investigation be, how long can it take? Hmmmmm :rolleyes:

mistresslisa

No - but the title needs to change

mistresslisa wrote:

I found a woodlouse in my cup a soup yesterday eeeeewwwwww i complained to them and they want me to send packaging and the woodlouse should i take pics first or not?????

anyone???????????

suzywoozy_3

MY daughter (age 10) is being trained up well. She had a bar of cadbury's whole nut (small) that only had two nuts in it. She wrote and complained and has now got a £2.50 voucher, she is well pleased.

pondie1

No - but the title needs to change

i complained to heinz regarding beans being watery and not as manu beans in tin,did it online monday,by wednesday £3 voucher,am waiting a reply from virgin cola as one can on 6 pack was empty,had an hole in the bottom of can