Complaint Letter Successes

michellew_2

No

Dandy
I would go to the top lol - head office and say you were missold and ask if theyll honour their salesman?
TBH I have the warranty thing which suits me great as thinks break in our house - destructive fairies - just had the screen renewed on my laptop free of charge (over enthusiastic cleaning lol)

cazcl

A couple of months ago I bought 20 plug plants for hanging baskets from seed catalogue Thompson Morgan. 6 of the plants just withered away. Sent email to the company who in return, and within a week, sent me 20 fresh plants - so full order replacement. Very pleased as they are now flourishing in my extra hanging baskets.

redrabbit29

Flickering_Ember wrote: »

I was wondering how you think I should go about this:

I went to a seafood restaurant which has 2 branches. I got food poisoning and was forced to pay; I asked if the one dish that had made me ill could be taken off the bill and I was threatened with police action so I paid and left as I was too sick to argue. This was from the manager. I hear the owner flits between the 2 branches so was planning to write to (him?) at the other one but I don't know if (he?) will get it...I was upset and it ruined my summer holiday; a grand 28 hours away as it's all I can afford.

Hmmm, I HATE the compensation brigade with a passion, and I am a full supporter of the be-nice camp and explain your situation, however I feel you may have a good case here.

Food poisoning is really serious stuff, and I genuinely feel like you haven't been treated very well (judging by your one post!), plus you've actually lost out quite a bit due to it being your holiday.

I would write a letter, recorded delivery. Ask for a response within 7 days and say that otherwise you will seek legal advice.

As I said, I am normally well against it, but I do think you have the right to with what you've said.

pinkpineapple_2

Dandy_Lion wrote: »

advice please, i just bought a laptop from pc world and this nice bloke helped me choose he says you got norton 360 free with this and you get free pc performace care well i said ok if its free i will go for it, well i have just got home and chequed the reciept and it says £29 for the norton 360 and £8 a month direct debit for the pc performance he told me to sign this piece of paper so he could send the sheet to pc performance company and it was a direct debit £8 a month i rang pc world customer services and she said he had lyed to me and tried to put me through to the shop i bought it from but there was no answer so she took my number and said she would email them to get them to ring me but they have not yet, any advice on how to go about handerling this i dont want to pay £8 for pc performance but i cant cancel it with my bank until monday would they have taken the money off me already any help would be great thanks.

i have now phoned customer services 2 times and they cant get through to the plymouth branch so they have sent them yet another email to ring me, im getting very anoyed with pc world now.

I had a very bad experience with PC World recently so I sent a long detailed letter to their customer service team (PC World Customer Service, Customer Contact Centre, PO Box 1687, Sheffield, S2 5YA). Sent it recorded delivery and got a phone call a few days later from very apologetic customer service and £10 voucher (not enough if you ask me but better than nothing!) I had to ring the PC Performance people separately (same customer service number I think) to cancel that, which was pretty easy and effective immediately, so I would suggest doing that.

Hope that help! Sorry about your bad experience too...

ThinkingOfLinking

No - but it should be moved to another board

redrabbit29 wrote: »

Hmmm, I HATE the compensation brigade with a passion, and I am a full supporter of the be-nice camp and explain your situation, however I feel you may have a good case here.

Food poisoning is really serious stuff, and I genuinely feel like you haven't been treated very well (judging by your one post!), plus you've actually lost out quite a bit due to it being your holiday.

I would write a letter, recorded delivery. Ask for a response within 7 days and say that otherwise you will seek legal advice.

As I said, I am normally well against it, but I do think you have the right to with what you've said.

I was being nice and I don't even want compensation; just a refund of the meal which made me ill as I am still recovering and left the place in tears after being bullied into paying and got no sympathy when I was clearly red inthe face from being sick.

Mandles

No

I rung proctor and gamble i think it was about their new infusions fabric softner. It genuinely gives me and another member of my family asthma(use loads of other fabric softners without problems).
Anyway, i rang to tell them as i thought they should know. I didn't ask for a thing and genuinely was not after anything. I was over the moon when a £15 voucher turned up for other various products of theirs .

InfamyInfamy

No - but the title needs to change

£4 voucher from tesco's for washing powder which caused a rash. Bit stingy I thought!

Dandy_Lion_2

No

well i rang customer services 2 times yesterday and they said they would get the plymouth branch to ring me which they never did i went in the shop and made them refund me the £29.99 for the carppy norton and the £8.99 for the pc performance i am going to write pc world a letter of complaint as the customer services and the sales guy needs to be sorted out and to be honest i want something for wasting my time i had to drive the 10 miles back there today and the 2 exspensive calls to customer services i dont think thats askign for much and i will not shop at pc world in plymouth again, i bought a router from there a few weeks ago i told them i wanted a cable router because i had virgin media cable, she sold me a adsl one so i had to take it back, i will be complainign about that aswel. any advice on what to write in the letter.

charlie_r_3

No

had a member of staff in tescos be absolutely rude to me once complained at the customer serivces desk and i got £5.00 of my bill what nice people.:j

Poppyrog

Poppyrog wrote: »

Hi ya,

Does anyone have an email address for Lidl?

I bought some sugar snap peas from there today and had an unexpected piece of meat in there in the way of a caterpillar!!! It has pooped all over the peas and chopped through all the bottom layer.

Obviously I am not going to eat them as way too grossed out.

Anyone think I should keep the caterpillar or send it on its merry way? Never really had an experience like this with animals in my food.

Any advice is much appreciated.

xx

Is anyone able to help me with my above post please?

Thanks. xx