Complaint Letter Successes

chloecc

No - but it should be moved to another board

Hi there, i dont normally like to write complain letters to be honest but recently bought 2 packs of salad from morrissons that were from differing stores (diff weeks as well) and both were vinegary and off when i opened then, 2 days prior to BBE - so i wrote to let them know, 99p twin pack salads... and got a really lovely letter back the other day (within a week of sending mine) and got a £5 voucher also, i am one satisfied customer and will deffo use them again now! great customer service!!

kim_ley

No - but the title needs to change

xx_lucy_xx wrote: »

Hi there as posted in another thread i made.. i won some virgin vie products. i won 3 times - 2 pairs of earings and a voucher... i used the voucher and paid for postage the other two were freebies... in one box i got some lovely earings packaged brilliantly... but in the bottom of the cardbord box was 2 alive wriggling maggots!!i took some photos (im not 100% sure they were maggots about an inch long, creamy orange in colour with stripes on them, they could of been baby caterpillas i dont know!) but anyway i phoned them in discust and got a few apoloagies over the phone but ive hurd nothing... i know i shouldnt settle for this.

What advice can anyone give me in my next steps.

Kindest Regards

This time email them saying that you aren't satisfied with they way they have handled your complaint and that you feel they arent taking this seriously, say that you want them to look into where the maggots came from as they could be harmful to your health and mention just because you won them doesn't mean you shouldn't get at the very least a replacement. Say things like you have been a faithful customer blah blah blah and that the way they aren't handling this has brought the company down in your estimation etc hope this helps! I mean maggots for god sake the papers would love something like this... have you still got the maggots?

Don't give up Branson is worth fortunes... billions so don't be fobbed off with a half hearted appology!

PixiePie

Maggots don't have stripes on them.

And Kim - what is wrong with an apology? I'd rather have an apology and know that a company are going to sort something out rather than benefiting to the tune of £x and the next poor sod getting shoddy treatment - greed gone mad on this thread!!

kim_ley

No - but the title needs to change

PixiePie wrote: »

Maggots don't have stripes on them.

And Kim - what is wrong with an apology? I'd rather have an apology and know that a company are going to sort something out rather than benefiting to the tune of £x and the next poor sod getting shoddy treatment - greed gone mad on this thread!!

If you look at her post she says she got a sorry and heard nothing since...
So who knows if they are sorting it!?

I'm not saying be greedy i'm saying get it sorted they SHOULD give her another because like i say ewww contaminated!!!

PLUS a company worth so much should be able to compensate valued customers quite easily... for her time and trouble if nothing else!

xx_lucy_xx

Thanks for your response.

I am not out to upset nor to be greedy.

Im sure alot of people who had ordered earings and got two live wriggling things in the bottom of there box would of caused uproar wheras i have been quite relaxed about it.

Yet i know this is unacceptable and would be highly satisfied with an apology but to hear nothing back is rude, and shows what the company thinks of there customers.

Kind Regards

Angel_A_2

No

Hi, I have just received an email from Marks and Spencers regarding a hair I found encased in a mini popadum....They have asked for it to be sent to them, I am a little unsure as it may get "lost in the post" or something to that affect.....should I send it (obv recoreded delivery)

What does anyone think about that????
Oh and Go6 knows haw I mananged to even spot it ....but I DID!! DISGUSTING

zebulon

heavenlygee wrote: »

Hi, I have just received an email from Marks and Spencers regarding a hair I found encased in a mini popadum....They have asked for it to be sent to them, I am a little unsure as it may get "lost in the post" or something to that affect.....should I send it (obv recoreded delivery)

What does anyone think about that????
Oh and Go6 knows haw I mananged to even spot it ....but I DID!! DISGUSTING

take pictures...

how is a popadum supposed to survive mailing ?! you'll have to use a box!
Do they at least give you a freepost number?
I wouldn't want to pay for recorded delivery.
you could get at least a postage receipt from royal mail maybe?

kim_ley

No - but the title needs to change

Haha haha haha my thoughts exactly zeb they will get it in a million tiny pieces and say well we couldn't see a hair. If i was you i'd ring them email what ever and explain that they are being a bit daft... that you will send the packaging if they want but they will have to send a prepaid envelope or something... you could always go into your nearest store this is quite a good way of complaining bacause they can't pass the book or worm out of anything... I once found a piece of plastic pipe or something in some rocket from sainsburys and i called them and they were useless so I went in store the next day and they gave me a refund and a £10 voucher and said they would send it off to find out and get back to me... no one got back to me so about 3-4 weeks later I went to them again and said no one had contacted me turned out the girl who was supposed to send it off didn't so they gave me another £10 voucher lol!

Angel_A_2

No

Thanks guys......I am reconsidering my options now...think I'll send them an email now!

Hmmm cheapo's just want me to get shot of it.....well I'll let you know whats what...thanks

mrsdinozzo

kim_ley wrote: »

Haha haha haha my thoughts exactly zeb they will get it in a million tiny pieces and say well we couldn't see a hair. If i was you i'd ring them email what ever and explain that they are being a bit daft... that you will send the packaging if they want but they will have to send a prepaid envelope or something... you could always go into your nearest store this is quite a good way of complaining bacause they can't pass the book or worm out of anything... I once found a piece of plastic pipe or something in some rocket from sainsburys and i called them and they were useless so I went in store the next day and they gave me a refund and a £10 voucher and said they would send it off to find out and get back to me... no one got back to me so about 3-4 weeks later I went to them again and said no one had contacted me turned out the girl who was supposed to send it off didn't so they gave me another £10 voucher lol!

this reminds me of the time my grandfather (he was about 80 at the time and fully compus mentus...but a little...over zealous)...anyway...he'd bought a frozen chicken from M&S..put said chicken in freezer...and left it there...was cleaning out freezer a few months later and found chicken...cooked chicken...ate chicken...then thought it tasted a bit funny...Dad then called round on twice weekly visit and to take Grandpa to town, and Dad was curious about the plastic bag within a plastic bag, within a plastic bag...anyway...gets to town...walks into M&S...grabs the manager (they knew each other well)...Grandpa then tells manager that chicken tasted funny and can he have a refund...manager says *sure, no problem - can you bring the chicken back so we can send it for testing?*, grandpa says *I've got it here...* and proceeds to open bag and tips out what's left of chicken...(just the bones)...onto another bag in the middle of the ladies counter..(yes, it's been a few years since M&S had the counters on the shop floor)...manager starts laughing, Dad is wanting the ground to open up and swallow him...grandpa starts picking at the bits....manager sees grandpa is serious...Dad is pleading with the ground but it still won't swallow him...a crowd is gathering as grandpa continues with his tale...you can see it can't you...embarrassing dad move over...here comes embarrassing gramps...anyway to cut a long story short...just to get rid of him..manager hands him two frozen chickens and a cheque for £20....and no, I'm not saying this is the way to do things...but when you're 80 ... suddenly...you're right about everything!!! LOL...