Complaint Letter Successes

saver78

I emailed Sainsburys about a fortnight ago about the packaging of a few of their frozen food products. The portions were all packaged up in pairs and covered in frozen sauce so if you're single, or in a family with an odd number, you can't separate them and end up throwing portions away that you can't reheat :mad: .

It was only meant to be a suggestion email, rather than a full on complaint, and I didn't even expect a response to be honest. But they replied within 24 hours with a nice, understanding email saying my message was being forwarded on to the appropriate Dept and they were sending me a voucher!!

A couple of days later a £10 gift voucher arrived in the post. :j

ThinkingOfLinking

No - but it should be moved to another board

I was wondering how you think I should go about this:

I went to a seafood restaurant which has 2 branches. I got food poisoning and was forced to pay; I asked if the one dish that had made me ill could be taken off the bill and I was threatened with police action so I paid and left as I was too sick to argue. This was from the manager. I hear the owner flits between the 2 branches so was planning to write to (him?) at the other one but I don't know if (he?) will get it...I was upset and it ruined my summer holiday; a grand 28 hours away as it's all I can afford.

michellew_2

No

Hi
Wrote to Muller re their amore yoghurt roadshow - nowhere near us, got a £1 voucher this morning off any muller product but they musnt have read the letter I sent properly - I didnt have any bad experience with an amore yoghurt lol

gill37

No - but it should be moved to another board

I emailed the makers of Bath Power (Ozkleen) to congratulate them on making a product that actually works and they sent me, by courier, a box containing 6 x 500ml bottle of their Bath, Kitchen and Carpet Power plus a pack of cleaning cloths and a pack of ready -to-use wipes.

It is the first time i have emailed a company i liked, and am blown away by their response. I have emailed complaints to Somerfield about cat food so will wait to see what they say.............

ThinkingOfLinking

No - but it should be moved to another board

I saw a Muller stand in Liverpool yesterday utside the One shopping centre...none left.

michellew_2

No

What a day lol - took wee beastie to coast but it poured so promised him a MacDonalds on way home - one 1/4 lb plain, a choc shake and 2 portions of cheese melt dippers - YUP wrong again got cheese on burger and no BBQ sauce - even tho' they'd written it on the receipt
Left a message on the mobile number on receipt and now have 2 burger meals (our choice) and 2 cheese dippers or desserts next time we're in area - really nice chap too
Son thinks he's going to get them all tho' lol as it was his that was wrong

Dandy_Lion_2

No

advice please, i just bought a laptop from pc world and this nice bloke helped me choose he says you got norton 360 free with this and you get free pc performace care well i said ok if its free i will go for it, well i have just got home and chequed the reciept and it says £29 for the norton 360 and £8 a month direct debit for the pc performance he told me to sign this piece of paper so he could send the sheet to pc performance company and it was a direct debit £8 a month i rang pc world customer services and she said he had lyed to me and tried to put me through to the shop i bought it from but there was no answer so she took my number and said she would email them to get them to ring me but they have not yet, any advice on how to go about handerling this i dont want to pay £8 for pc performance but i cant cancel it with my bank until monday would they have taken the money off me already any help would be great thanks.

i have now phoned customer services 2 times and they cant get through to the plymouth branch so they have sent them yet another email to ring me, im getting very anoyed with pc world now.

*max*

I had never complained to a company, until last week.
I sent a very tongue-in-cheek email to Andrex after finding a little piece of melted plastic stuck to their toilet roll.
I wasn't expecting any reply, let alone 2 X £3 vouchers for their products and a very apologetic email (I don't know how they were able to reply with a straight face)! And only a couple of days later too.

That bought 12 rolls of quilted toilet paper. My bum is very happy! lol

Dandy_Lion_2

No

can anyone help me with my post above please

hbabe

No

I have become a complainer too!!

I got a packet of Walkers Square crips out of the muilti pack and the corner was stuck like glue to the muilti pack and there was only 3 crisps in the packet! I wrote and they sent me £3.00 in vouchers.

My dad was sold an airline ticket from Thomas Cook without being informed he needed a visa for staying over 3 months. My husband and I wrote a letter for him and he received back the money they charged him to change his flight dates.

Went out for dinner to a 2 for 1 pub last week waited around 45 mins for our food, we got free puddings and drinks because of our wait.