Complaint Letter Successes

Mr_Falling_Star

My rant is about Morrisons. I went to their store this morning, put my card in their cash machines, the power went off for a second and I lost my card. Very annoying. I had to wait around to see if my card was spat out, it wasn't so I went to a call box and reported the loss to tha bank. I now have to withdraw cash on a credit card with the associated interest payments until my new card comes. This I can live with. What I cannot live with is the disgraceful attitude of Morrisons management. When I went to complain I was kept waiting for 5 mins at an empty desk. Then when I got the answer that it was the weather that caused the outage (it was dull and damp) I asked to see the manager. I was kept waiting another 5 mins to see the man and when I do see him he treats me with total total disdain, he wasn't listening to what I was saying and when I raised the bit about interest payments he started putting up barriers. I realised that I may as well talk to the wall so asked to speak to head office. I went home and rang them (after looking the number up in the phone book cos they gave me the wrong number) and then received the worst customer service I have EVER received from the woman on the end of the phone. I explained the position to her and all I got were "its not our problem or responsibility" when all I wanted to complain about was the manager and his treatment of me. I wanted a apology from her and about how they treat their customers. Maybe is isn't their responsibility to provide a steady flow of electric to their cash machines but that isn't really what I am complaining about. It that they will not listen to a customer. All I want is a sincere apology from Morrisions. Ain't ever going to shop there again

angelflower_2

i've just written to Mr Kipling. I tried their excedingly good cake bites and found them disgusting....will update on any success

A_Star

I wrote a complaint letter to 3 about their poor customer service and they phoned the very next day and credited my account with £5

Always worth a complaint letter in my mind

parkemitch

No - but it should be moved to another board

angelflower wrote: »

i've just written to Mr Kipling. I tried their excedingly good cake bites and found them disgusting....will update on any success

They arent the chocolate chip ones by any chance *Pukes*

liquidlives

No

parkemitch wrote: »

They arent the chocolate chip ones by any chance *Pukes*

Gosh those ones are nasty. As are the French/Fondant Fancies, but they're just horrid in general.

I complained to TFL about some bizarre occurrences on the District Line on the 30th of June, and they finally got back to me today and said they'll offer me a £4.00 voucher for travel, so that's pretty good.

IWantToBeFree_2

I got some roses from a florists for my birthday, and within a few days they were dead, didn't expect it considering the price, anyway, OH complained and they are making him a new bunch up to collect on Tuesday when they get their delivery so theu are fresh.

indelacio

Yes

angelflower wrote: »

i've just written to Mr Kipling. I tried their excedingly good cake bites and found them disgusting....will update on any success

Havent they changed the slogan to exceedingly fun?

Ill eat them for you, I like mr kipling cakes.

lilymaesmum

No

i have recently changed from using no7 make up to using maybelline and was so pleased at how good it was so i emailed them to say thank you and tell them that i thought there make up was brill.
a few days later i recieved a thank you letter from them and £3 voucher towards my next purchase of maybelline product

lisamummytoarchieplusbump

i emailed pets at home about the childrens activity thing they are doin as i was very disapointed in not only the avertising id seen made it sound really fun for the kids but also when i got there the staff didnt know what i was talking about even though there was clearly posters alll round the store lol i finally found someone that did and all they done was gave my son a sheet of 6 stickers and let him stroke a rabbit and guinee pig and that was it. i understand it was a freebie but come on the website does make it sound like so much fun for kids that if i had known all he was going to do was stroke a rabbit and guinee pig i would have took him to a farm. well that was 2 weeks ago and i still havent heard anything. shall i phone and complain as they set up this big promotion and dont even bother to tell there staff about it or train them

1980babe

complained to proctor and gamble about my gilette venus razor, as the shave gel bars had broken

low and behold me receiving a £15 voucher this morning, i thought that was great - as i was just bringing to their attention that it had broke on first use, and the cartridges are not exactly cheap either


shush - as in the first place it was only £3.99 in boots as they were on promotion :j