Complaint Letter Successes

BecciB_3

No

hi just tried that link and doesnt work! wont let u send them an email, says page cannot be found when u click continue

BecciB_3

No

just wanted to add that saw previous a link to complain to evans and did so about a bra wire coming out, as this happens a lot with their bras and they have given me a full refund! They replied really quickly and were really apologetic, would definetly contact if had any more problems :-)

vicvic_3

BecciB wrote: »

just wanted to add that saw previous a link to complain to evans and did so about a bra wire coming out, as this happens a lot with their bras and they have given me a full refund! They replied really quickly and were really apologetic, would definetly contact if had any more problems :-)

What they did it stright away?
Did you not need to send the item back?:rolleyes:

liquidlives

No

sarahf191979 wrote: »

I also complained to walkers, about not being able to read the brit trip codes on some of the individual packets as they were sealed up to tightly and when forced open code was destryed, I even sent some of the packets back to them, like you they sent a reply within days enclosing a £1.50 voucher, Brit Trip codes for all the packets I had enclosed and 50 brit trip points as a good will gesture.

I thought that was very good.

I just emailed them because this happened more than once and they sent me some Brit Trip codes to compensate for the lost ones.

kevmcfad

A couple of years ago I sent letters to various companies asking they had any samples of free goodies they could send me. Most didn't bother writing back but Samuels sent me a teddy bear and B&Q sent 2 x £10 gift vouchers! I hadn't complained about anything but the letter they sent me was very wierd. It stated that these vouchers would be the full and final settlement of my complaint!!! The letter was worded almost exactly like the way the banks letter people regarding bank charges.

kirkie_2

No

I currently use Norton Anti Virus and recently I had a virus. I contacted Symantec via there on line chat and an engineer remotely removed the virus within minutes. This service cost me £69.99. I complained that I didn't agree with having to pay to have a virus removed when there product should protect me. To cut a long story short I received a full refund and 1 years free virus updates....

Penny1981

I complained to Halifax for taking 4 months to open my ISA, i just wanted my interest backdating, but they offered £45 comp. I haven't received it yet but i hope i get it!

disney_cjd

Yes

BecciB wrote: »

hi just tried that link and doesnt work! wont let u send them an email, says page cannot be found when u click continue

Hi Becci

I just submitted a test email fine. http://service.mattel.com/uk/feedback.asp

Why not call them also?? I am using Firefox, I did not try IE but normally something works in Firefox it works anywhere.

Cheers

BecciB_3

No

oh weird worked this time, yesterday kept coming up with page not found, but my internet bit temperamental! Have sent them a letter also so heres hoping get some response!

disney_cjd

Yes

Good luck. Hope they respond favorably

BecciB wrote: »

oh weird worked this time, yesterday kept coming up with page not found, but my internet bit temperamental! Have sent them a letter also so heres hoping get some response!