Complaint Letter Successes

scottishchick27

I complained that my Innocent smoothie tasted a bit dodgy and got a case of 10 bottles of different flavours couriered to my work today in an insulated box with an icepack. Fantastic service.

tillymint7185385

No

i complained to Mc Donalds about a recent visit there, basically waited 25 mins for food when it arrived it was wrong order and stone cold. crew member was very rude just dumped it in front of us , when we called him back he just ignored us
anyway i emailed them and waited over 4 weeks and got no reply
so then i phoned them and I recieved £10 in gift vouchers a week later
not as much as we spent in maccys that day but better than nothing

busatsymes

I recently complained by letter to chesssington world of adventures in surrey for bad service and recieved 4 free tickets for my next visit :cool:

Very happy because I only went with one friend.:T

WokkiesDD

No

I complained to Natrel deodorant and they sent me £5 in vouchers.
Haagen Dazs - £4
Tampax -£4
Pizza Hut-£15
TIGI-Replacement mousse
Clearasil-£4 cheque
Listerine- Not yet recieved
Greggs-Vouchers yet to come.

MRS_TO_BE_2

No - but it should be moved to another board

I returned a toaster to Asda a while back as pop up not working and only had it 3 days. It was a asda own brand cheap one.

I asked them to make head office aware as 6 months previously a toaster of the same brand had same fault. It was 2 months old and when we returned it misus a receipt only got £7 back not £20. As it had gone down in price. Not impressed!

Anyway....a week later got a lovely letter saying sorry to hear i had experienced problems and a voucher for £10. Excellent service really pleased

rottwieler

No

went to our local beefeater and my guest was served powdered mashed potato (smash) and when we complained the staff just shrugged. the a couple of days later my oh was served prawns instead of prawn cocktail.
i called head office and got free 3 course meal for 2 with a bottle of wine. :beer:

MummyHol

No

Finally got a reply from Primark (its only taken since beginning of march). The red early days pajamas we bought for my son stained his highchair dark pink despite the fact that they didn't get wet or anything, which is completely unremovable, and stained his skin (although that did scrub off). They sent an apology with £50 vouchers

I won't be spending them on baby clothes though!

beautyfluid25

No

hi, can i just ask how u wrote to primark? was it by letter bcause ive tried alot and have sent a letter last week too. How long did it take for them to respond to your complaint?

*_ash_*_2

Yes

beautyfluid25 wrote: »

hi, can i just ask how u wrote to primark? was it by letter bcause ive tried alot and have sent a letter last week too. How long did it take for them to respond to your complaint?

hi

i have complained to primark once and once my cousin did, i think they always reply,mine took 3 weeks...almost a month (for both of us),but worth the wait,i got 25 pounds...

beautyfluid25

No

was this by letter and which address did you write to?