Complaint Letter Successes

flyp

No

i have another complaint, i like free stuff. So i was cheeky and emailed to post fifce and asked if they could send me any free stamps as i am a loyal customer, they repled with a email saying we aare not a charity , which i felt was a bit rude. What do you think?

mountainchrisriver

Yes

flyp wrote: »

i have another complaint, i like free stuff. So i was cheeky and emailed to post fifce and asked if they could send me any free stamps as i am a loyal customer, they repled with a email saying we aare not a charity , which i felt was a bit rude. What do you think?

Well they are not a charity... if they sent out free stamps to everyone how on earth would they make any money... daft request got a suitable reply in my opinion... :rolleyes:

johnny_c-l

No - but it should be moved to another board

flyp wrote: »

i have another complaint, i like free stuff. So i was cheeky and emailed to post fifce and asked if they could send me any free stamps as i am a loyal customer, they repled with a email saying we aare not a charity , which i felt was a bit rude. What do you think?

I think your email probably gave them a good laugh in the office that morning! (Did you really expect free stamps?)

You may find this link helpful/interesting: http://www.the39dollarexperiment.com/

Re your other complaint issue, it's up to you whether or not to complain. If you feel so strongly about it, then just send them a letter explaining what happened.

mentat72

No

Hi, following some 'issues' my wife and I had with Dolphin I composed and sent a 6 page letter of complaint to their Customer Services Director. I specifically requested details for the Director as I didn't want to mess around with buck passing minions (being a minion myself and having worked in a customer service capacity for a few years). This was posted Saturday 11th April 2008, no acknowledgement or reply yet. At the same time I advised them of a faulty light, same response to that.

Now, either they are carefully investigating and composing their own response, or they don't give a monkeys. I shall wait another week and see.

mentat72

No

My wife and I were at the airport, srating our honeymoon, only to find that the airline (for the 24 hours flight) had not been informed she was vegetarian. she always makes a point of telling them for this very reason. So, our honeymoon started extremely stressed, the airline did their best, given they had had no notice.

The company who booked the flights for us was Travelbag, so I wrote them either a letter of complaint or an email equivalent. They called back, were apologetic and offered absolutely nothing. Given we had just spent over £1500 with them, I think their service was disgusting.

heskpesk

No

I HAD A VERY POOR VISIT TO MY LOCAL BREWERS FAYRE A FEW WEEKS AGO. I SENT AN EMAIL TO THEIR HEAD OFFICE EXPLAINING THE DROP IN STANDARDS ETC. THE NEXT DAY I HAD A PHONE CALL FROM THE MANAGER WHO WAS VERY NICE AND MADE NO EXCUSES. THIS MORNING I RECEIVED A VOUCHER FOR £25 TO USE AT ANY BRANCH OF BREWERS FAYRE BUT A LOVELY NOTE SAYING SHE HOPED I WOULD GIVE HER ESTABLISHMENT ANOTHER CHANCE. MY ORIGINAL MESSAGE WAS WRITTEN VERY POLITELY AND I WAS NOT RUDE. PERHAPS THIS PAYS DIVIDENDS:beer:

heskpesk

No

I RECENTLY HAD AN UNPLEASANT EXPERINCE WHEN VISITING MY LOCAL STAR BUCKS. I SENT A MESSAGE TO HEAD OFFICE VIA THEIR WEBSITE AND WITHIN 3 DAYS HAD A VERY NICE LETTER WITH A STAR BUCKS GIFT CARD FOR £15. I WILL GIVE THE STORE ANOTHER CHANCE AND ENJOY COFFEE AND LUNCH AS A REWARD FOR MY PREVIOUS UNPLEASANT VIST

:beer:

elliotlyla

No

had some dodgy speadable anchor butter recently, it didnt spread but ripped up the bread/cobs as i was spreading it emailed and complained got lots of anchor product vouchers through after 2/3 days, expecting huggies vouchers though as well after a leaky nappy on holiday. will let you know how much they are for

i_wanna_save_money!

No - but the title needs to change

I had some mouldy blackberries from sainsburys and I emailed today. I got emailed back with an hour asking for more details which I then emailed back. Then, about half an hour later I recieved a apologetic email back saying they would be putting 1000 nectar points on my account immidietely (worth £5). Big thumbs up to sainsburys :T

lamb7994

No

heskpesk wrote: »

I HAD A VERY POOR VISIT TO MY LOCAL BREWERS FAYRE A FEW WEEKS AGO. I SENT AN EMAIL TO THEIR HEAD OFFICE EXPLAINING THE DROP IN STANDARDS ETC. THE NEXT DAY I HAD A PHONE CALL FROM THE MANAGER WHO WAS VERY NICE AND MADE NO EXCUSES. THIS MORNING I RECEIVED A VOUCHER FOR £25 TO USE AT ANY BRANCH OF BREWERS FAYRE BUT A LOVELY NOTE SAYING SHE HOPED I WOULD GIVE HER ESTABLISHMENT ANOTHER CHANCE. MY ORIGINAL MESSAGE WAS WRITTEN VERY POLITELY AND I WAS NOT RUDE. PERHAPS THIS PAYS DIVIDENDS:beer:

No need to be using Caps as it's considered as shouting!

J