Complaint Letter Successes

gemmacarolyn

I always complain when I get aweful service, and encourage others to as well: On the other hand I'll always compliment a company if they really impress me. My best successes were probably
* $300 in airline vouchers for shocking service and a flight delayed by 24 hours
* £50 airline voucher for being spoken to rudely by a member of staff
* £150 cheque and a case of wine for VERY bad customer service from a bank

I find that a truthful, well structured letter is always the best way to get your point across. I normally write to the company, indicating that I expect a response in the mail (They can include the vouchers in their letter then )

gemmacarolyn

I would definately write a letter: I think this looks more thoughtful and considered. I find that letters are taken more seriously.

sainthalo

No

Anyone know somerfields policies - nothing on their website at all about customer service etc!

funky_monkey_4

chezmonster wrote: »

I sent an e-mail to merlin entertainment group to complain that I had not been advised when we brought our passes at the end of last season that Merlin were planning to add loads more parks to the pass at the start of the new season.

I only found out because they sent me a letter telling me about all the benifits new pass holders would get. It also said on the letter that if you all ready had a pass you could not up grade and had to wait till next year.

This got me so cross, as we often visit Lego land.

To cut a long story short they offered us 4 new anual passes for just £45. I now have an anual pass for my son even though he didn't have one before. I was also really pleased as the new passes were isued with a full year on them so we managed to get 16 months park use for four people for just £45. :j

WOW you are really lucky to get 4 passes for 45.00!!! Mine cost 330 for 3 passes, however i got them via tesco clubcard deals. I didnt get a letter about all the new parks included, only new of legoland and sealife. What parks did they say would be included? maybe they will be adding them next year ???

katy-lou

No

sainthalo wrote: »

Anyone know somerfields policies - nothing on their website at all about customer service etc!

Policy on what?

I work there.

mum2one

No

this thread is me to a T - my daughter calls me a professional kicker offer. (I complain).

2008 Complaints + Letters

Tesco
foreign body in sausages, - took back and wrote a letter - result £10 giftcard
hair in strawberry jam took baxk +letter - result £15 giftcard

Asda
Problem with pharmacy dispensing a prescription, letter - £25.00 gift card
the till refused my bank card, luckly got cash, but rang bank turned out it was Asdas till system - £5.00 gift card

Wetherspoons
Piece of something horrible that looked like a dried worm, they didnt take any notice when I complianed in store -contacted environment health and letter to wethersoons - £20.00 vouchers

Barclays bank - they let me draw £10 our of account - took me £1 overdrawn, they slapped on a £38 charge - Letter to branch, followed by a sit in, a phone call to a paper, - result - charge refunded

pub chain (cheap meals)
The meals were appealing took an hr to get meal, then the well done steak came red raw with blood when I cut - i nearly heaved - when I spoke to the staff member who brought the meals - all got was not my problem - got the manager - her reply was my problem for asking for steak, I should realise they were busy, its school half term, and there short of a chef!!!!...Very big moan, pointed out would take compliant to head officr - got full refund for meals and drinks.


nice one - we had a hol last yr at Blackpool booked again this yr, wrote a letter to the site and to the head office saying how impressed I was, - result - free ugrade.

x

sainthalo

No

katy-lou wrote: »

Policy on what?

I work there.

specifically mouldy strawberies bought few days ago still in date when returned no receipt but somerfield packaging. they reckon no exchange bec no receipt. seems wrong to me.

littlemissteapot_2

No

littlemissteapot wrote: »

has anyone ever complained to Sky?

We had a man round yesterday and we were thinking of getting sky anyway. to cut a long story short we were sold a sky plus box & 4 mixes he then said we could get the movies free for 3 months, broadband & talk time for what he siad £18 a month. Great so far........

we were busy today so tonight we sat and read the customer copy he had left us which said that we were to pay £28 a month & not only that he had himself put my dads initials where it said initial if you are satisfied. fraud yes???

rang sky & she said on the phone that we had chose teh movies explaind that he siad that was free for 3 months she had no idea, told us to ring him so he could confirm what he had offered us he left no contact details she said he should have, then she said that the 4 mixes, broadband & talk time was £19 not £18.

Sorry sooo long winded but it continues they have no customer service number only an address to write to.

We really want to get it sorted before Saturday when they are coming to fit it. Any advice?
thanks Littlemo

after emailing skys customer services i have received an email back from them they are giving me 5 months free sky movies (all movies) free sky+ box (have 2 now) & £50 M&S vouchers. Pays to complain!!! :rotfl:

nellytheelephant

Baby_J wrote: »

Complained to Innocent smoothies after one of their smoothies was fizzy and smelt awful. I have just received a big box full of Innocent Smoothies, excellent customer service!

Random question - how many is in a 'case'?

I had to make a small complaint - the usual smoothie I had made my tongue swell! - and they're sending me a case (lovely people ) and I just wondered how many x

jeni-b_2

nellytheelephant wrote: »

Random question - how many is in a 'case'?

I had to make a small complaint - the usual smoothie I had made my tongue swell! - and they're sending me a case (lovely people ) and I just wondered how many x

I contacted them as my smoothies had gone 'fizzy' tasting?!! I got 2 boxes...10 cartons in total.