Complaint Letter Successes

Enterprise_1701C

No

About 3.5 years ago we bought a bath from Plumbworld.co.uk. It is a Rhinobath, meant to be almost indestructable and never to crack. You guessed it, it cracked just recently. Emailed plumbworld and sent them a picture of the crack they requested, they eventually said it was down to the manufacturer, and it took two emails to find out the manufacturer had gone out of business. Further into the email exchange they said that baths tended to crack when fitted wrongly! I then wrote to the MD (snail mail - private and confidential to ensure he actually saw it!) including copies of the email exchange, and we are now getting a free replacement bath!! RESULT. We still have to fit it etc, but at least we don't have to pay for something that we should not have to replace yet anyway.

littlemissteapot_2

No

has anyone ever complained to Sky?

We had a man round yesterday and we were thinking of getting sky anyway. to cut a long story short we were sold a sky plus box & 4 mixes he then said we could get the movies free for 3 months, broadband & talk time for what he siad £18 a month. Great so far........

we were busy today so tonight we sat and read the customer copy he had left us which said that we were to pay £28 a month & not only that he had himself put my dads initials where it said initial if you are satisfied. fraud yes???

rang sky & she said on the phone that we had chose teh movies explaind that he siad that was free for 3 months she had no idea, told us to ring him so he could confirm what he had offered us he left no contact details she said he should have, then she said that the 4 mixes, broadband & talk time was £19 not £18.

Sorry sooo long winded but it continues they have no customer service number only an address to write to.

We really want to get it sorted before Saturday when they are coming to fit it. Any advice?
thanks Littlemo

Solac

No

Does anyone have an email address for fudge.com as I cant get their contact form to work?

mumzyof2

No

littlemissteapot wrote: »

has anyone ever complained to Sky?

We had a man round yesterday and we were thinking of getting sky anyway. to cut a long story short we were sold a sky plus box & 4 mixes he then said we could get the movies free for 3 months, broadband & talk time for what he siad £18 a month. Great so far........

we were busy today so tonight we sat and read the customer copy he had left us which said that we were to pay £28 a month & not only that he had himself put my dads initials where it said initial if you are satisfied. fraud yes???

rang sky & she said on the phone that we had chose teh movies explaind that he siad that was free for 3 months she had no idea, told us to ring him so he could confirm what he had offered us he left no contact details she said he should have, then she said that the 4 mixes, broadband & talk time was £19 not £18.

Sorry sooo long winded but it continues they have no customer service number only an address to write to.

We really want to get it sorted before Saturday when they are coming to fit it. Any advice?
thanks Littlemo

I just wouldnt open my door or send them away... im sure you have a period of days to cancel.

sainthalo

No

littlemissteapot wrote: »

has anyone ever complained to Sky?

We had a man round yesterday and we were thinking of getting sky anyway. to cut a long story short we were sold a sky plus box & 4 mixes he then said we could get the movies free for 3 months, broadband & talk time for what he siad £18 a month. Great so far........

we were busy today so tonight we sat and read the customer copy he had left us which said that we were to pay £28 a month & not only that he had himself put my dads initials where it said initial if you are satisfied. fraud yes???

rang sky & she said on the phone that we had chose teh movies explaind that he siad that was free for 3 months she had no idea, told us to ring him so he could confirm what he had offered us he left no contact details she said he should have, then she said that the 4 mixes, broadband & talk time was £19 not £18.

Sorry sooo long winded but it continues they have no customer service number only an address to write to.

We really want to get it sorted before Saturday when they are coming to fit it. Any advice?
thanks Littlemo

If I was you I would cancel it if thats whats happened.

dnomyar

No

Hi,

Just thought I would let people know my recent complaint success. To cut a long story short, PC packed in within warranty, aranged collection, stayed off work, didnt turn up 3 days in a row, same for when it was returend but just 1 day lost. I wrote them a big long letter including a DPA letter (for details of all calls made) explaining everything and threatening court action to the value of the lost days holidays and phone calls around £230.00. Sent it to MD, within a week had a nice call from customer service, very apollogetic and offering me products to the value, now looking forward to a new digi camera. It pays to complain when things go wrong!

bomb_the_cherry

No

I recently complained (well, not really a complaint per se) to Cadbury about something and got a £2.50 voucher, a very good reply and the thought that if some of their packaging changes it may be down to me, haha!

mumzyof2

No

mumzyof2 wrote: »

i just complained about huggies little walkers i said the blue tape at side was not sticky enough to hold the nappy intact...they took some details and are sending me out coupons to the value of a new pack... wondering if they will know i got them from boots in the sale for £1.75 i hope not

I posted the above the other day and today got £9 back in vouchers!!! for something that cost me £1.75

victoriajayne1987

No

ALDI - complained about missing sauce sachet in pot noodle type snack (which made it taste vile!) - received a lovely letter today saying i could claim a full refund and have a £5 complimentary shop yay!

becksy_boo

complained to SMA as the formula i bought didnt have the scoop in it. they got back to me in a couple of days with a really apologetic letter and they said they are sending me another tin of formula for free!!