Complaint Letter Successes

purplestar1uk

No

This is a great thread. It's encouraged me to actually bother to complain about things because I can see that others have successes.

My last complaint was to Tesco, some time ago, and they ignored it so totally that I guess I figured everywhere was the same. It's good to see some companies take their customers more seriously!

KittyPryde

No

Bayliss and Harding still never answered my complaint weeks ago about my Kelly Brook perfume bottle leaking to empty through the atomiser the 1st day I had it.

Terrible company

I agree, this thread is great. I still never have any success when complaining but i like to see others do

Angel_A_2

No

elliotlyla wrote: »

After looking on here i recently complained to muller about a dodgy toffee yoghurt, they emailed me to let me know a letter was on its way, a few days letter an apology letter arrived with £5 voucher inside. WOOOHOOO

i emailed them too AGAIN about a vanilla yoghurt....I got £5.00 too of vouchers

Found another dodgy yoghurt, toffee this time....I called to complain this time!!!

they said something about the temperature change.......hmmmmm likely story!

beth25

No

i love this thread.i've complained loads-about real problems and had quite a bit back:
huggies£8 gel leaking from nappies
yop free yop drink and£4 cheque-fummy tasting
frizz ease-free full size serum- not controlling frizz enough
nivea £6- horrible smell on new mens moisturiser
quaker oats £8- hard bits in granola
asda £5 voucher- nappies leaking
I have also written/emailed good comments but hav'nt had any response!!:beer:

victoriajayne1987

No

got a free meal voucher today from kfc for complaining about dirtiness and staff ignorance to it

HOGOGG

victoriajayne1987 wrote: »

got a free meal voucher today from kfc for complaining about dirtiness and staff ignorance to it

Please could you let me know the email address or how you contacted KFC i have been looking for days now, we had to wait 45 minutes in a drive through last Sunday and the meal was horrible :mad:

bunn

No

HOGOGG wrote: »

Please could you let me know the email address or how you contacted KFC i have been looking for days now, we had to wait 45 minutes in a drive through last Sunday and the meal was horrible :mad:

lol in my opinion kfc is the worst place to have a fast food meal well the one in st helens is anyway

lol

the_rottweiler

No

littlefairy99 wrote: »

By far the most useless company I've ever complained to was NTL, has anyone ever had a successful complaint to them?
In my student house last year I enquired about getting NTL broadband installed - they sent a guy round who told me they needed to drill through the wall (which no one had told me when I had enquired) so, it being a student house, I said I can't damage the walls. He then gave me a consent form for my landlord (incase I changed my mind) and told me that unless I contacted them they would assume I didn't want it.
I never contacted them, 2 months later they started taking money out of my bank account. So then I had to call them (from a mobile as no house phone) on numerous occasions to get my money back, and was told they cancelled my account. (Given I'd never had it installed I don't know how I had an account)
Skip forward a year, I go back to my old house to pick up my post, and I've got 5+ letters from the debt collectors asking for the £150 odd I 'owe' NTL, for broadband they never installed!!!! The last letter said that I had to pay by X day, which happened to be the next day after I picked up the letters.
I panicked, called the debt company, they were useless, so called NTL. Spoke to a nice lady who ASSURED me that my account would be closed, I would have no further problems.
So, after wasting endless amounts of time and money calling NTL to cancel a service I'd never even had installed, I felt I should write to them to complain.
Skip forward a few weeks and I get a call from some sort of manager at head office, calling to apologise and inform me that he's closing my account. Funny given I'd been told that sooooo many times previously!
So that was that. NTL = suck

sorry ntl are THE worst company to complain to. my oh had no tv service and they arranged to come out at least 8 times, turned up 4 times and still couldnt sort it out. every time there was a diff problem. eventually gave up and the poor girl at ntl said she didnt blame us. wot a c**p company. they ended up owing oh money in compensation. which he never recieved

victoriajayne1987

No

with regards to kfc, i wrote to them at:

Yum Restaurants International
Customer Services Department
FREEPOST SEA0820
32 Goldsworth Road
Woking
Surrey
GU21 6BR

HTH

Bentley_Boys_UK

Heinz - Complained about tin of tomato soup that really was awfull (actually the 2nd bad one I'd had in the space of 4 weeks). Looked like the tin had reacted with the soup as there were strange grey patches inside - not like the normal shiny inside. Excellent response from Heinz, they replied with 48 hrs with a £3 off vouchers (applies to any store and any groceries as long as it includes 1 Heinz product).

Ramada Jarvis - Horrible stay at the Glasgow Airport Hotel. Poor service, delays at check-in. No table available in restaurant. Very poor quality food at breakfast etc. Just replied with letter saying they were busy at the time we stayed and breakfast was "too spec". So won't be staying with them again.