Complaint Letter Successes

newfreebie

No

-Barclay's gave me £50 after appalling service (losing my application, asking me to wait a few minutes which turned into over 2 hours). I was fuming. They ignored my first complaint letter, which I dropped off to the branch in person so so I resent it to the Ombudsman a month later. Took 3 months and they still didn't respond but they put some cash in my account.

-Boots - massive screw up on my online order. Double charged me, delivered to wrong address, told me they'd only charged me once. Finally when parcel arrived it had wrong stuff inside and I was still waiting for a refund on the double charge. Staff repeatedly giving me wrong information saying their finance dept never charged me etc. After a strongly written email they refunded both my charges and gave me my order free (worth about £45).

-No successes with Royal Mail or Arriva bus, despite repeated problems with them!

tajna

No

tajna wrote: »

no they don't. i have complained yesterday after very bad service and got a reply today with apology, saying £15 vouchers are coming in by post. not bad for £25 spent.

and the letter with vouchers arrived today. :beer:
now that was a fast and a very good service.

vicvic_3

Done a really lovely collage for my mum on photobox and it had a small rip in the corner so i e-mailed them and they are gonna send another one.I only paid £1.50 for it!

victoriajayne1987

No

Subway - 3 free 6 inch subs for poor customer services and sandwiches which crumble

Sainsburys - poor customer service - 2000 nectar points

Boots - several time for poor customer service and/or damaged goods - 500-1000 points on advantage card.

Praise to unilever - several times - £2 voucher each time!

vicvic_3

Just got an e-mail from boots saying i have to put my card in the machine and a 1000 points will be added.I complained a while ago about rubbish customer service.

I love this thread!!!

lauraza

No

Hotel Chocolat - free replacement box of chocolates after one the choc slabs in a pack of 4 was out of date upon opening.

Premier Travel Inn - refund of one night's stay after complaining about a horrendous extrator fan which kept us awake at night (under their good night's sleep guarantee)

Benefit cosmetics - £55 free cosmetics, did not turn up after 10 days, amount refunded to my card, although the good eventually turned up 2 weeks later!

Greggs - free vouchers after no sausage in sausage and bean pasty!

mikewebs

Haven Holidays - trrible service frm staff. letter written free holiday the next year - in better accommodation!
Great Britsh Holidays - dirty stinking resort, letter written £50 back (onyl paid £100 for the holiday!)
A HP company - faulty tumble dryer, repaired first then replaced out of guarantee - replaced with a better model and a new 12 month guarantee.

newfreebie

No

Anyone have a postal address for Orange UK where complaint letters could be directed?
Many thanks.

littlefairy99

By far the most useless company I've ever complained to was NTL, has anyone ever had a successful complaint to them?
In my student house last year I enquired about getting NTL broadband installed - they sent a guy round who told me they needed to drill through the wall (which no one had told me when I had enquired) so, it being a student house, I said I can't damage the walls. He then gave me a consent form for my landlord (incase I changed my mind) and told me that unless I contacted them they would assume I didn't want it.
I never contacted them, 2 months later they started taking money out of my bank account. So then I had to call them (from a mobile as no house phone) on numerous occasions to get my money back, and was told they cancelled my account. (Given I'd never had it installed I don't know how I had an account)
Skip forward a year, I go back to my old house to pick up my post, and I've got 5+ letters from the debt collectors asking for the £150 odd I 'owe' NTL, for broadband they never installed!!!! The last letter said that I had to pay by X day, which happened to be the next day after I picked up the letters.
I panicked, called the debt company, they were useless, so called NTL. Spoke to a nice lady who ASSURED me that my account would be closed, I would have no further problems.
So, after wasting endless amounts of time and money calling NTL to cancel a service I'd never even had installed, I felt I should write to them to complain.
Skip forward a few weeks and I get a call from some sort of manager at head office, calling to apologise and inform me that he's closing my account. Funny given I'd been told that sooooo many times previously!
So that was that. NTL = suck

supersally

No

well i tried to complain to virgin media about not getting the £30 credit onto my account since i was introduced by a friend i have been with them for nearly three months now and neither me or my friend have recieved the credit onto our accounts which was promised to us at the start ive had no sucsess i have sent them a letter and emailed them aswell as phoning numerous but they just dont bother with replying i thought this was a good move from talk talk but dont think so now i think they should keep there promises what they make to there customers thats the main thing and that why im not giving up untill i get what im entitled to!!!