Complaint Letter Successes

Rab19

No

I complained to Minky Products via email on Friday, I've had a read receipt to say they've read it, but no response yet. Their new dishwashing thing is a really poor design & means that the stopper holding in the washing up liquid keeps coming out!

I'll leave it a week & see what happens!


Rab x x

POUNDSAVER_2

No

Does anyone have an email address for Boots at all please ? I've been on their website but when you get on the help page to obtain the address it just freezes up! Thanks in advance .....

misseuropa

POUNDSAVER wrote: »

Does anyone have an email address for Boots at all please ? I've been on their website but when you get on the help page to obtain the address it just freezes up! Thanks in advance .....

Their site has forms for queries but these are the addresses quoted on the bottom of their emails when you get a reply from them:

If you need to contact us again and your query is about Boots.com queries please call 0845 609 0055,or email [EMAIL="customerservice@care.boots.com"]customerservice@care.boots.com[/EMAIL].
For Advantage Card queries please call 0845 124 4545, or email [EMAIL="btc.cshelpdesk_team@boots.co.uk"]btc.cshelpdesk_team@boots.co.uk[/EMAIL].
For all other queries please call 0845 070 8090, or email [EMAIL="btc.cshelpdesk_team@boots.co.uk"]btc.cshelpdesk_team@boots.co.uk[/EMAIL].

vicvic_3

just phones up johnsons as my little girls face goes bright red when i wipe her face.They are going to send me a label to return them and a few packets of new wipes to try on her.

bunn

No

at christmas my daughter had a allergic reaction to bassets jelly babies how would i write to them to have a moan

laalaa

Yes

bunn wrote: »

at christmas my daughter had a allergic reaction to bassets jelly babies how would i write to them to have a moan

Im sorry, but why on earth would you moan at them bacause your daughter had an allergic reaction, hardly there fault is it?

Im diabetic, do you think I should complain to cadburys because I cant eat their chocolate?

Seriously, that absolutely ridiculous!

so2006

No

Hi,
I need some help, as i went to harley medical just about 1 week ago, and the nurse was very rude, and was quite racist (saying that was not right for my skin type! EVEN THOUGH I HAD MAKE-UP ON!) I complained to the manger and she just said sorry and hanged up, what should is do? And advice would be greatful!

bunn

No

laalaa wrote: »

Im sorry, but why on earth would you moan at them bacause your daughter had an allergic reaction, hardly there fault is it?

Im diabetic, do you think I should complain to cadburys because I cant eat their chocolate?

Seriously, that absolutely ridiculous!

i didnt know this would be such a silly question i didnt know she was allergic to them until she ate them, the packaging says full of natural goodness

laalaa

Yes

bunn wrote: »

i didnt know this would be such a silly question i didnt know she was allergic to them until she ate them, the packaging says full of natural goodness

Yes, but its not the companies fault that your daughter is allergic to them, its just one of those things.

What would be the point in complaining? You are not gonna use free products if they send you them, are you? So, do you want money? They arent gonna change the recipe just becuase one person is allergic.

Also, what has natural goodness got to do with it? Milk is full of natural goodness, but I cannot drink it as I am lactose intolerant.

I look at it this way.

There are two outcomes to a complaint.

1, The company in question will change its practices, or ensure correct practice is followed. Like if you complain about bad service.

2, the company will give you compensation for any distress you have suffered as a result of a fault with their product. Food that is off etc. A dangerous toy,etc.

Just dont buy jelly babies again, problem solved.

Also, this isnt to do with you bunn, but why do people complain if they do not like food in a restaurant? If the food is warm, cooked properly etc, and it is just not to your taste why complain? Every chef is gonna make something differently.

sheilavw

I emailed Next to complain about a pair of boots that I purchased in store. Bought end of Nov, wore mid dec at weekend, heel tips right down, put new ones on, again wore down, but main problem after only 4 times on sole came away from toes and holes in toes, very poor quality. I returned them and got gift card with cost and extra £6.75 although postage only £2.38 to send them back for inspection