Complaint Letter Successes

Revenge_of_the_Red_Devil

No

A while ago I ate a KitKat that was completely chocolate (no wafer)! After I read this thread I contacted them and within a week they send me a £2 check! If companies actually do compensate you, you tend to buy from them more. I know its only 2 quid but if I see a KitKat alongside a Cadbury fruit and nut in a store for roughly the same price, I would buy the kitkat.

lil_miss_2

My OH had some flowers delivered to me by M and S, the lilies were lovely but the roses looked awful and were all pretty much dead.

We emailed them some photos of the flowers and by the next day (a Sunday) someone had replied to us and asked us whether we wanted a refund or a replacement) we opted for the refund!

Annie021063

No

Hi all
Have been reading this thread with interest and funnily enough today I have used two tablets from a new box of tesco 5 in 1 dishwasher tablets. Each time the bottom layer hasn't dissolved and the wash has been poor. How do I go about complaining???
Do I write or e-mail?
which way gets the best response?

carrie483

Joe_Millionaire wrote:

I have just opened a WARBURTONS EXTRA THICK sliced loaf and found an EARWIG running around on the 3rd slice down........................

I have sellotaped the Earwig to stop it moving (OK I know it will be dead soon) Sorry animal lovers.

What are my options?

Oh, please take a photo then let it go. I hate them but i hate an sort of cruelty.

Then send the photo to them through email if you can.

Carrie

full-time-mum

No - but it should be moved to another board

Annie021063 wrote:

Hi all
Have been reading this thread with interest and funnily enough today I have used two tablets from a new box of tesco 5 in 1 dishwasher tablets. Each time the bottom layer hasn't dissolved and the wash has been poor. How do I go about complaining???
Do I write or e-mail?
which way gets the best response?

Ring their free phone customer service number and ask them what you should do. I'm always polite and do the "I thought you'd like to be aware...' sort of converstation. Usually get at least a refund.

0800 50 55 55

carla224

No

Annie021063 wrote:

Hi all
Have been reading this thread with interest and funnily enough today I have used two tablets from a new box of tesco 5 in 1 dishwasher tablets. Each time the bottom layer hasn't dissolved and the wash has been poor. How do I go about complaining???
Do I write or e-mail?
which way gets the best response?

FIND THE EMAILL ADDESSE ON THE BOX AND WRITE AND TELL THEM AND DO NOT FORGET YOUR ADDESSE AND YOU MIT GET SOME VOUCHERS FROM THEM WORTH A TRY

moneysavinmonkey

Majority of votes were to keep this thread as it is...

this + the heartwarming stories that continued to be posted
have firmed my decision to leave things as they are.

Shan't be asking bods to move or remove the thread....
thanks for everyones' comments & votes.

lewt

No

Revenge_of_the_Red_Devil wrote:

A while ago I ate a KitKat that was completely chocolate (no wafer)! After I read this thread I contacted them and within a week they send me a £2 check! If companies actually do compensate you, you tend to buy from them more. I know its only 2 quid but if I see a KitKat alongside a Cadbury fruit and nut in a store for roughly the same price, I would buy the kitkat.

Some people might say as it was a while ago that it was fraudulent..... they did to me.. nice1 tho...

morlandbanks

Yes

thought I should mention the reason I've voted to close this thread. I think this could be a bit dangerous. If people start complaining when they don't really have a complaint, just so that they can get a freebie, it will just ruin it for those who have a genuine complaint. I've seen other boards on here that are a bit like that - eg mispriced thread for Tesco. It's one thing getting consumer justice, but I don't think we benefit from ripping companies off, even if they have done it to us for a long time.

cossie

No

Ive complained about morrisons washing power cyclone has it leaves marks on your clothes .

Had reply they said send washing powder to them and they will send me cost of delivery so they can check the power .

Will keep you posted to let you know how ive got on