Complaint Letter Successes

pink_phantom

Yes

What I meant was that there is normally a disclaimer of some kind saying that they can close activities or stop events without prior warning.

System

moneypenny2k wrote:

This is a technique I use when faced with companies which are clearly shirking their responsibilities under the sale of goods act etc...

Get onto the companies house website https://www.companieshouse.gov.uk and get a copy of the companies last annual report, it costs £1. You will be emailed details of the company including the directors names and home (usually) addresses.

I then write to the directors at their home address by recorded delivery. This ensures that the poor little loves have to get up in their jim jams to sign for the letter or better still go down to the post office to collect it.

Invariably I've had positive responses from this method, it sends the message that they are dealing with somebody who has enough nous to get their home details AND are peed off with their company, thus the complaint could escaltae... They usually pass it on to somebody senior in the company to resolve.

The last time I used this technique I got a £50 check from a major building society for a serious error in their admin that had taken me 5 letters to resolve.

Hope it works for you.

Thanks moneypenny2k, that is really helpful - I wouldn't have thought to do that - I will get my friend to do this, it's a £1 worth spent I think!
Have pressed the thanks button also....

Money_Cub

No

Wish I'd had this a few weeks ago MP2K... I don't complain but recently have had good cause to.

Post Office had my money (£500) for 6 weeks, didnt open the savings account and service was appalling so I asked for the money back and not to proceed with the opening of acc. But they still had that money for 6 weeks, I've lost the interest etc.

Argos, I lost 4 half days money from work (not hols) because they messed up on delivery 5 times.

I complained and was offered £25 by Argos, at which I'm livid and have not replied. Phoned Post Office who said I needed to put all the details in writing.

My problem is, I don't actually want money, I would rather an acknowledgement of poor service, inconvience and a sincere apology. Why is their answer to simply throw money at people. Its ok if thats what you want but I don't. I guess its easier than reviewing the complant and taking time over it.

End result is I'm so worn out with the back and forths with Argos that I truly cannot face writing to Post Office.

moneypenny2k wrote:

This is a technique I use when faced with companies which are clearly shirking their responsibilities under the sale of goods act etc...

Get onto the companies house website https://www.companieshouse.gov.uk and get a copy of the companies last annual report, it costs £1. You will be emailed details of the company including the directors names and home (usually) addresses.

I then write to the directors at their home address by recorded delivery. This ensures that the poor little loves have to get up in their jim jams to sign for the letter or better still go down to the post office to collect it.

Invariably I've had positive responses from this method, it sends the message that they are dealing with somebody who has enough nous to get their home details AND are peed off with their company, thus the complaint could escaltae... They usually pass it on to somebody senior in the company to resolve.

The last time I used this technique I got a £50 check from a major building society for a serious error in their admin that had taken me 5 letters to resolve.

Hope it works for you.

researcher

No - but it should be moved to another board

Hi Moneycub
I'm truly sorry that you've had such a bad time recently - but I have to pose this to you. If you don't write and complain (and a simple letter to the MD will do), how can you expect anything to improve? You don't need to write more than a simple outline of the problem alongside the fact of how angry/disappointed/upset etc you are. If you don't want any money they offer you could always give it to a charity. But in the end I think you might feel better for doing something about it, rather than letting them treat you so badly.

moneypenny2k

I agree entirely, if you don't complain then things will not get any better.

IMoney Cub, t's not too late to complain now. a simple letter detailing what went wrong and what you want done will normally get a positive response. I tend to use the following format...

Dear ____

I am writing to you regarding *what went wrong* as I have not been able to resolve the problem via the more traditional channels.

Paragraph or two explaining what happened.

Paragraph explaining what you want to happen.

I am sure as a director of *insert company name* you will be most distressed to hear that your company isn't meeting my needs and will of course recognise this as a chance to improve the service that you give your customers.

I look forward to hearing from you shortly.

researcher

No - but it should be moved to another board

Thats exactly the sort of letter that gets results -I always think that if you rant and rave they neither take you seriously or feel inclined to do anything.

Snoopy_rules

My best complaint was to a certain catalogue company that advertised 3 ps1 games and a ps1 for a bargain price, think it worked out after discounts to about £12.80. I found it from an article on this site. When it arrived it was only 3 games and no ps1.

Wrote to the MD and complained. As a jesture of goodwill ( I love those words ), they sent me a brand new slimline ps2 for my son complete with one game for FREE.

Ivana_Tinkle

moneypenny2k wrote:

I agree entirely, if you don't complain then things will not get any better.

IMoney Cub, t's not too late to complain now. a simple letter detailing what went wrong and what you want done will normally get a positive response. I tend to use the following format...

Dear ____

I am writing to you regarding *what went wrong* as I have not been able to resolve the problem via the more traditional channels.

Paragraph or two explaining what happened.

Paragraph explaining what you want to happen.

I am sure as a director of *insert company name* you will be most distressed to hear that your company isn't meeting my needs and will of course recognise this as a chance to improve the service that you give your customers.

I look forward to hearing from you shortly.

That's a great template. It makes me laugh when you get people posting complaint letters they've sent (not on this thread, but there's plenty elsewhere) which go something along the lines of "I'm writing to complain about your crappy company. I'm never going to buy anything from you ever again." And then they wonder why they don't get a satisfactory response!

greenpixey

No - but the title needs to change

A couple of days before this thread started I wrote a letter to Boots complaining about their Bob the builder plaster. As you opened the plastic bit that was protecting the plaster the motif of bob pealed off. I sent them the box and 3 plasters to show them the problem.
today I had a nice long letter back from them, apologizin and giving me 5000 points added to my boots card

starlite_2

No - but it should be moved to another board

update on the problem I had with the formula milk..

they actually recieved it, and have said it's an isolated case and more than likely the box got wet in transit or in the shop, which made the milk go hard and slightly 'off'

They have sent me a cheque for £50 and said to expect a box full of goodies in the post too. Hooray!