Complaint Letter Successes

KrazyKel

No

I Complained about a tin of Quality Street (about a year ago now) which had none of the green triangles in it, they said that the sweets are inserted at random but should have some of all varietys, and got a cheque for £5 in the post.
I used the phone number to ring to complain and just had to give them the number from the base of the tin.

Also i complained recently about Crusha Milkshake which they have recently changed which is now very weak tasting and doesnt taste nice
I recieved a postal order for £5 and they are going back to the old one again now due to many complaints.

KILL_BILL

No - but it should be moved to another board

misscomickat wrote: »

I will write to them I think, but who should I address it to?

I'm not very good on the phone, and also calls to Dell aren't included in my free minutes, don't really want to use up more of my time and money with them.

email them via the link that you have given.

i would state that in view of the fact that you paid for next day delivery that they have in fact breeached the contract and therefore you will be looking for the full refund that you have paid within 14 days of your letter.

if they dont then you will be filfing a claim via the county courts

i had a problem with them supplying a replacement part for my computer last year after a few failded deliverys they tried to fob me off with a memory keyfob as compensation - that was rejected and i eventually settled for a new flat panel monitor

keep perserving - you should def get all your deleivery money back at the least

kd811

No - but the title needs to change

does anyone have a name to write to at T-mobile...just had apalling service and they refused to give out their chief exec's name!:mad:

Chocmonster7

T-Mobile UK, managing director and chief executive is Jim Hyde.

http://www.tmobile.net/CDA/jim_hyde,5557,0,,en.html


Probably refused to give out his name as they didn't know it, that's what I've found with this type of company in the past!

kd811

No - but the title needs to change

thanks, much appreciated...wait for my reply now.

Oh and received £200 voucher from mcvities as the top and bottom biscuits in my pack were all squashed and fell onto the floor...can buy me a new pack now!

EDIT - whoops! i missed the decimal point....£2.00 lol

victoriajayne1987

No

£200?! blimey! thats amazing!

fridgehead

If you ever have bad service in weatherspoons go onto there website and do a complaint via email, i did just before christmas after awful service and got a £2.00 voucher not bad for nothing.

annemariespiller

No

has anyone ever had a problem with hmv.co.uk? i ordered a guitar hero game early dec. with an estimated delivery of 2-5 days.. didn't receive it until nearly 2 weeks later and didn't have a reply to my 2 emails to customer services until after i finally received my game!! have sent an email of complaint tonight... wonder how long they'll take to reply!?

austin

me and my mate were staying at an ibis hotel once and the next morning we complained about noisy neighbours during the night and we both got a full refund!

didnt even have to write a letter!

austin

kd811 wrote: »

thanks, much appreciated...wait for my reply now.

Oh and received £200 voucher from mcvities as the top and bottom biscuits in my pack were all squashed and fell onto the floor...can buy me a new pack now!

..booger me! 200 quid... you must have some size biscuit tin.