Complaint Letter Successes

blingbabe

No

wow, congrats to you all with positive outcomes, yesterday went into m&s because i put a jam set with this cute strawberry pot and spoon, however when i got home the spoon was broken, took it back yesterday and after waiting in the que for five minutes the girl said that i had to get a refund, but i wanted an exchange, i stood my ground so she called her manager, the manager then said tell her that its food completely blanking me and tell her this is non returnable, she was very rude but i got my exchange, my friend was served by the manager but she had no name tag and her name was not printed on the reciept should i write a letter and enclose reciepts with dates and times.

KILL_BILL

No - but it should be moved to another board

blingbabe wrote: »

wow, congrats to you all with positive outcomes, yesterday went into m&s because i put a jam set with this cute strawberry pot and spoon, however when i got home the spoon was broken, took it back yesterday and after waiting in the que for five minutes the girl said that i had to get a refund, but i wanted an exchange, i stood my ground so she called her manager, the manager then said tell her that its food completely blanking me and tell her this is non returnable, she was very rude but i got my exchange, my friend was served by the manager but she had no name tag and her name was not printed on the reciept should i write a letter and enclose reciepts with dates and times.

i would write to their head office at baker street stating what date and time you went into the store so that they can trace who the manager was and reprimand them accordingly

lexilex

has anyone got an email address for the perfume shop?

i recieved really bad customer service from an extremely rude manager on the 22nd. have been trying to email this address [EMAIL="customerservices@the-perfume-shop.com"]customerservices@the-perfume-shop.com[/EMAIL] ever since but they are just bouncing back :mad:

St8_2

lexilex wrote: »

has anyone got an email address for the perfume shop?

i recieved really bad customer service from an extremely rude manager on the 22nd. have been trying to email this address [EMAIL="customerservices@the-perfume-shop.com"]customerservices@the-perfume-shop.com[/EMAIL] ever since but they are just bouncing back :mad:

Strange, their website gives that email. You could try [EMAIL="customerservice@the-perfume-shop.com"]customerservice@the-perfume-shop.com[/EMAIL] instead of [EMAIL="customerservices@the-perfume-shop.com"]customerservices@the-perfume-shop.com[/EMAIL].

You could also try [EMAIL="jbolsom@the-perfume-shop.com"]jbolsom@the-perfume-shop.com[/EMAIL]
which is their media contact. Threatening them with bad publicity might work at this address ;-).

chezmonster

No

I'd like to complaine to Disney about their cool bake oven, what a pile of plastic rubbish. My little girl was in tears on Christmas day. There is no address on the packaging does any one no who I should contact.
Thanks Chez

hullight

chezmonster wrote: »

I'd like to complaine to Disney about their cool bake oven, what a pile of plastic rubbish. My little girl was in tears on Christmas day. There is no address on the packaging does any one no who I should contact.
Thanks Chez

You just sent me on a big internet search to find out just what a Disney Cool Bake Oven is and how it works - interesting!

It seems to be made by a company called Funrise. Hope that helps!

lexilex

St8 wrote: »

Strange, their website gives that email. You could try [EMAIL="customerservice@the-perfume-shop.com"]customerservice@the-perfume-shop.com[/EMAIL] instead of [EMAIL="customerservices@the-perfume-shop.com"]customerservices@the-perfume-shop.com[/EMAIL].

You could also try [EMAIL="jbolsom@the-perfume-shop.com"]jbolsom@the-perfume-shop.com[/EMAIL]
which is their media contact. Threatening them with bad publicity might work at this address ;-).

cheers hun, tried both and both bounced back straight away.

this is really starting to get on my nerves :mad:

lab-dab

I wrote to PC worl head office, CS and the tech guys 3-4 wks ago re: a complaint..my letter was very long, lol....but ive heard nothing.. Would you give it more time or shall i be chasing up now?

Is it best to do by phone, letter or email on second attempt? I didnt give them my telephone number as i wanted a real explanation and apology in writing.

chezmonster

No

hullight wrote: »

You just sent me on a big internet search to find out just what a Disney Cool Bake Oven is and how it works - interesting!

It seems to be made by a company called Funrise. Hope that helps!

I could of saved you the time. It doesn't work at all :mad:

Thanks I shall google Funrise and see if I have any joy.

hullight

chezmonster wrote: »

I could of saved you the time. It doesn't work at all :mad:

Thanks I shall google Funrise and see if I have any joy.

United Kingdom Customers please contact :

[EMAIL="ukcustomerservice@funrise.com"]ukcustomerservice@funrise.com[/EMAIL]
Funrise International LTD.
Richmond Hill Farm
Chiselhampton, Oxford
OX44 7XF
United Kingdom
Tel: +44 (0)1865 400100
Fax: +44 (0)1865 400086