Complaint Letter Successes

standingupformyself

No

For years I have put up with bad service, or bad products... bit of a doormat I am afraid.

But no more!

My washing machine was out of action for a fortnight, so when it was repaired, you can imagine I had about 14 loads of washing to do! I have to use non-bio because of allergies, and had run out, so popped to the local shop to buy some, they only had their own-brand, cheap and cheerful.. so i bought it. It was awful stuff, the powder did not dissolve and all the washing had little white bits on it. I emailed a complaint and within a week I received a £5 gift voucher in the post.
I complained to Cadburys about some chocolate that I bought that was covered in white bits, they sent me £3 voucher.
I am waiting to hear back from Pizza hut, about their buffet lunches, my daughter is a vegeterian and throughout the lunch they did not provide enough pizzas to feed everyone and she only managed to get one slice of meat free pizza.....
AND.. MacDonalds served her a chicken burger the other day, which she unwrapped and started to eat! she took it back and the lad serving her just swapped it for the burger she had ordered, no apology or explanation! It looks like we are going to have to write to them as there does not appear to be an email contact for them.
Don't put up with faulty products, our money is hard earned and we should expect to get decent products/service.

whyme

hullight wrote: »

Does anyone have any experience of complaining to the DSA about their driving test? I haven't heard anything back after I sent them a letter.

During my practical test the examiner told me I had driven at 30mph in a 20mph zone, but the signs were not yet erected so the speed limit was still 30mph.

I failed my driving test on one thing ..... i was only doing 28mph in a 30mph zone.
The excuse i got was i was holding the traffic up.
I have the failure sheet to prove it lol.:rotfl:

dawnebabe

No

I wrote a letter to Wilkinson's Head Office to complain about poor service I had received while trying to order a Nintendo DS for my daughter. About a week later I received a letter of apology & £20 vouchers.

I ordered it online to collect instore, showing as in stock on Nov 13th. They debited my bank account on 15th, however, unknown to me at the time, the same day tried only once to phone me to say it was no longer in stock. Strange to take the money for something they didn't have?!
I waited 2 weeks and hadn't heard from them to say it was available to collect, so emailed them, week later, no reply, so rang them up, eventually spoke to someone, who explained it wasn't instock & they had tried to call me, did I wan't a refund? Of course I wanted a refund, they'd had my money for over 3 weeks!

I once complained to McDonalds head office about poor service. 6 of us went one lunchtime, 5 of us were given our meals, my OH's was going to be brought to us as they didn't have what he ordered ready. A guy then came in with a huge party order, 2 big boxes full of food. He was served, we had all eaten our food & OH still waiting for his meal. I complained about the wait, and they had given OH's burger to the party order guy!, so could we wait while they cooked another! I explained to the manager that the rest of us had all finished eating & this wasn't really good enough service. He said sorry, but we are cooking the meal now! Nothing else they could do. So I asked him for Head Office address. They sent a letter of apology a couple of weeks later & £20 vouchers.

I don't complain very often, but if service is really bad I do... much to OH's embarrasment!

parkemitch

No - but it should be moved to another board

standingupformyself wrote: »

AND.. MacDonalds served her a chicken burger the other day, which she unwrapped and started to eat! she took it back and the lad serving her just swapped it for the burger she had ordered, no apology or explanation! It looks like we are going to have to write to them as there does not appear to be an email contact for them.
Don't put up with faulty products, our money is hard earned and we should expect to get decent products/service.

Hi,
If you go to www.mcdonalds.co.uk click Contact Us and there you can email them.

Mitch

standingupformyself

No

Thank you Parkemitch. I will let you know how we get on.

tinkerbell1978

No

have just written a long complaint email to woolworths!! we went in today to buy a landline and the label underneath the product said take the label (had the barcode/price etc on i presume so they can then get the right product) and take it to any till point soooooo thats what we did and the women behind the till said 'WHAT DO YOU WANT ME TO DO WITH THAT!?!' We explained to her that we did as the label under the product said etc she went off huffing and puffing rang her supervisor then in full view of us made it quite clear she was cheesed off came back over to us told us to go to the end till and the man will go and get us one so did as we were told ten minutes later little boy hungry v.busy shop getting niggly so my other half went and told the lady we no longer wished to make the purchase and we promptly left and made our purchase at argos two doors down! phewwwww talk about cheesed off what a way to talk to a customer! grrrrrrrrrr to woolworths!!

tinkerbell1978

No

hey standing upformyself we had a bad experience at mcdonalds never been back since! they sent us £5 voucher and when we used it they said corrrr must have been bad the manager signed it! good luck!

gozaimasu

No

I once complained to Thorntons about how they took off the Mis-shapes range without informing their loyal customers, and they gave me a £3.00 voucher as a gesture of goodwill. I was almost tempted to write them a thank you letter in return because I wasn't expecting anything. I decided against it, because most companies only do those kinds of things to shut you up and get rid of you, right?

Miss_Kitty_Fantastico

i complained for the first time ever to sainsburys by email to customer services re: state of their toilets in my local branch and they sent a very nice email with apology and they credited my account with £10 of nectar vouchers.

Didn't expect a thing - so quite pleased.

Knightowl

No - but it should be moved to another board

I need an email address please..........they ignored the letter...are they still part of HEINZ? I once read they were up for sale.

Thanks in advance