Complaint Letter Successes

parkemitch

No - but it should be moved to another board

Hi,

Its a Johnson & Johnson product -

Heres the contact us page.

http://www.jnj.com/contact_us/index.htm

Gemma84_3

bonu wrote: »

Did you contact them via email? Because I sent them 5 emails in total, but no result. It always says "couldn't be sent, error,etc." I guess, there should be different email address from the one on their website.

Thanks.

I just used the contact us form for McDonalds, it take about 2 weeks for them to get back to me - I thought they had forgotten about me.

Email the store you went to, they should have a sign up instore with phone number/address and email address.

pig_let_cool

No

IVE HAD SUCCSESS WITH MCDONALDS!!!

E-Mailed them about appauling services at one of he local branches. (basically they took 20 minutes to cok apple pies and so our food was freezing cold!)

i got this reply:

Dear Miss

---

Thank you for contacting us about your visit to our

---

,

---

restaurant.

I agree with your sentiments that the level of service you received on the day in question was
most undesirable. For any of our customers to be subjected to the poor standards you describe
is unacceptable and not in keeping with McDonald's high standards. As such, I am
appreciative that you brought this matter to our attention and offer my sincere apologies for
your poor visit.

As a company we aim to provide 100% customer satisfaction and high standards of quality,
service and cleanliness at all times. I regret this has not been your experience on this
occasion.

Your comments are taken seriously by us and have been passed to the management team at
Coventry, Canley. The details of your complaint will be used as part of their assessment of
the restaurant's performance and procedures. These ongoing reviews help to identify any
areas needing improvement within the restaurant.

You are clearly a regular and loyal customer and we thank you for your custom.

To make amends for your spoilt visit I have sent a voucher to put towards a future meal with
our compliments. I trust this is well received.

Again, thank you for taking the time and trouble to contact us.

Regards



Kim Rezk
Internet Response Team



So i have a voucher on the way! usefull as its the holidays! lol
will keep posted when it arrives and for how much it is!

Good luck to others!

They do seem to come through, i made a point to mention the distress to younger memners of the family and how they havent asked to go back when usually they are dyeing to go and have a treat!

Gemma84_3

pig_let_cool wrote: »

i got this reply:

Dear Miss

---

Thank you for contacting us about your visit to our

---

,

---

restaurant.

I agree with your sentiments that the level of service you received on the day in question was
most undesirable. For any of our customers to be subjected to the poor standards you describe
is unacceptable and not in keeping with McDonald's high standards. As such, I am
appreciative that you brought this matter to our attention and offer my sincere apologies for
your poor visit.

As a company we aim to provide 100% customer satisfaction and high standards of quality,
service and cleanliness at all times. I regret this has not been your experience on this
occasion.

Your comments are taken seriously by us and have been passed to the management team at
Coventry, Canley. The details of your complaint will be used as part of their assessment of
the restaurant's performance and procedures. These ongoing reviews help to identify any
areas needing improvement within the restaurant.

You are clearly a regular and loyal customer and we thank you for your custom.

To make amends for your spoilt visit I have sent a voucher to put towards a future meal with
our compliments. I trust this is well received.

Again, thank you for taking the time and trouble to contact us.

Regards



Kim Rezk
Internet Response Team

My letter was exactly the same as that, they must just have some template to use!!

wickes

I got the same standard reply too, and a nice £5 voucher in the post this morning!

Cerenia

Complaint to Asda - was sold out of date muffins - got a £4 apology card only after informing them that they made both me and my brother violently sick.

Royal Mail - Was charged £1.30 postage on a item that cost 48p in another branch, they're sending me a book of stamps to apologise.

Now about to complain about staff at shrewsbury station, boots and virgin trains >.<

oXojodieoXo

No - but the title needs to change

hey i had really bad service in dominos pizza it took 2 people to take my phone order as the first person couldnt understand me, then i went to pick up my pizza and they told me they had sent it out for dilevery(sorry for the spelling)
they didnt even say sorry or give us somthing like sides free do you guys think i should complain???
by the time we got home found cold pizza nice

phillip2007

No - but it should be moved to another board

I have just recieved four vouchers from starbucks coffee for any Starbucks beverage for very poor service

mapcr77

Can someone please tell me what's the address for a complaint to M&S?

They've been hopeless with their summer sale, and I've called a zillion times regarding my order, but noone is capable of doing anything!

Cerenia

Just called up Future publishing to complain as to why I was missing 6 pages out of my nintendo book, they were literally torn out! They apologised and stated that they had been informed last min, it was 'inappropriate content', but while on the phone, I queried about not having recieved any details of my subscription, and talked about the fact they had run out of free bags when I signed up - as a result, she's sending me the free bag I should have had 6 months ago when I signed up! Well chuffed