Free Computer & Internet Access for Children aged 7-14 of Low Income Families

only_mee

Take two

http://forums.moneysavingexpert.com/showpost.html?p=30200979&postcount=561

prowla

only_mee wrote: »

Just had to re-send the application form as we filled it out in my name rather than the wifes (as to be the wifes as she is named on the child benefit) that took them two weeks to tell us that.

Well, to be fair, the form does say it...

Saffron92

only_mee wrote: »

Take two

Page 5 only includes how to add accounts. Unfortunately these instructions are based on if the parent account is an admin account, Which it is no longer.
The only admin account is the misco support account to which we do not have the password.
Extreemly frustrated

only_mee

prowla wrote: »

Well, to be fair, the form does say it...

Your right it does, ah well, we can wait

Saffron92 wrote: »

Page 5 only includes how to add accounts. Unfortunately these instructions are based on if the parent account is an admin account, Which it is no longer.
The only admin account is the misco support account to which we do not have the password.
Extreemly frustrated

Sorry was just trying what i have read on here.
Hope you get through to them, can you email them to save further wasted credit?

toonmac

Saffron92 wrote: »

Hi, was wondering if anyone could help with my small problem. Received Samsung R519 today from Misco. Have been trying to log into Misco support to change administration settings. Password "misco" does not work. Have tried to phone support number given and was put on hold and it has eaten my last £4.01 phone credit. Anyone have the answer or a different password suggestion?
Many thanks

i had same problem as you saffron92 so i phoned them up and you have to use your caps lock for the letter m in misco

bestpud

toonmac wrote: »

i had same problem as you saffron92 so i phoned them up and you have to use your caps lock for the letter m in misco

I didn't think we could access that account?

I understood it to be something they use if we ever need any support from them...

The password 'Misco' was the way into the parent user account on our laptop.

It doesn't work for the Misco support user account.

toonmac

yes your correct bestpud i missread what the person was actually after my mistake, it was the parent user account i had trouble getting in to..

wirelover

Hi all I applyed for a laptop for my 11 year old (not heard back yet) but my ex has just given me custody of my eldest son he is 12 so he is now living with me,i was just woundering can i claim for a laptop for him or do they have to share 1? Any answers are much greatful

bestpud

wirelover wrote: »

Hi all I applyed for a laptop for my 11 year old (not heard back yet) but my ex has just given me custody of my eldest son he is 12 so he is now living with me,i was just woundering can i claim for a laptop for him or do they have to share 1? Any answers are much greatful

It's one per household as far as I am aware.

melroccan

wirelover wrote: »

Hi all I applyed for a laptop for my 11 year old (not heard back yet) but my ex has just given me custody of my eldest son he is 12 so he is now living with me,i was just woundering can i claim for a laptop for him or do they have to share 1? Any answers are much greatful

Afraid it's 1 per household. you can buy a desktop with the voucher though if that's easier to share.