Any experience with barclays phone insurance?

chrisoftoday

Official MSE Insert:

If you've arrived from Google, our fully researched Mobile Phone Insurance guide may help.

Back to the original post...


I am looking into getting an iPhone and am looking at switching to Barclays Current Account Plus to get the phone insured for the £5 a month charge for the account, rather than having to pay £12 a month for insurance from Vodafone.

Was just wondering if anyone has had problems making a claim through Barclays and if anyone can tell me that an iPhone would definitely be covered? I have read their policy and it says that all "phones" are covered but have also read that some insurers are slightly picky over what actually classifies as a phone.

Thanks

SarahMoon

chrisoftoday wrote: »

I am looking into getting an iPhone and am looking at switching to Barclays Current Account Plus to get the phone insured for the £5 a month charge for the account, rather than having to pay £12 a month for insurance from Vodafone.

Was just wondering if anyone has had problems making a claim through Barclays and if anyone can tell me that an iPhone would definitely be covered? I have read their policy and it says that all "phones" are covered but have also read that some insurers are slightly picky over what actually classifies as a phone.

Thanks

I'm insured on the premier life account through Barclays for my iPhone, It covers it, The policy is operated by lifestyle services group who run most policies and If you don't follow their procedure for claims (report within 48 hours, register asap etc) then they reject the claim but will overturn it if you talk to them. Based in Stoke and always english speaking call centres is a bonus!

Pengranger

Your Barclays bank account mobile phone cover will insure your iPhone, and it's a good point about the claim notification requirements. Make sure you actually READ the T's & C's and contact them within 24 hours of having to make a claim. You must register your phone (freephone number), and there is a 21 day registration period where you won't be covered. For £5 a month, the account is fantastic value - similar mobile phone cover can cost you £10 per month on its own. With iPhone's costing £400+ to replace, you'd be daft not to.

They are actually based in Crewe (near Stoke I admit!).

iblametheparents

I have the First Additions account and dropped my iphone 3g down the toilet (in work too..) last year.. LSG couldn't get hold of any phones so just transferred £342.50 (the amount for PAYG at the time) to my account...

chrisoftoday

Pengranger wrote: »

Your Barclays bank account mobile phone cover will insure your iPhone, and it's a good point about the claim notification requirements. Make sure you actually READ the T's & C's and contact them within 24 hours of having to make a claim. You must register your phone (freephone number), and there is a 21 day registration period where you won't be covered. For £5 a month, the account is fantastic value - similar mobile phone cover can cost you £10 per month on its own. With iPhone's costing £400+ to replace, you'd be daft not to.

They are actually based in Crewe (near Stoke I admit!).

Sounds good! That is exactly why I'm looking to sign up, Vodafone are going to charge £12.99 per month so £5 is a fairly hefty saving even if I don't use any of the other perks.

I tried to call that number to double check they would insure an iPhone but couldn't get very far as you have to have enter your account number. I'll have to try a generic barclays helpline and hope they have a clue what I'm talking about.

Thanks all.

alexandra030

I have my phone insured with Lloyds TSB and they use the same insurance company (Lifestyle Services Group). A lady walking backwards whilst saying bye to someone bumped into me and my iphone catapulted out my hand and hit the pavement. Wouldnt work, white screen, rainbow lines, mirrored writing, plus a damaged casing. I contacted Lifestyle Services Group the next day (I didnt realise you had to inform them within 48 hours so I was lucky). Bit of a long drawn out thing, they sent me the claim form to sign, sent it back with my receipt, waited 3 days and then got a letter saying send your phone by special delivery to the service centre (in Kent) which I did. I am still waiting to hear whats happening to it - knocked out of my hand on 27.12.09 and its now 12.01.10 (I appreciate it has been New Year in between). They have told me to allow 10 working days from receipt of phone which takes me to 21.01.10. Reading other forums have heard that they can send you a replacement phone sometimes a different one! I want the same iPhone 3Gs 16gb and as these are extremely popular will be annoyed if they don't send me the same. Watch this space!!

alexandra030

Update: rang Lifestyle Insurance Services today to ask for any update on my iPhone 3Gs repair...... informed me that the engineer was waiting for parts that they had to order from Apple (miffed that they don't stock these parts considering they are a mobile phone repairer)..... anyway seemed positive, saying if they can't repair it after receiving the parts then will replace with identical, could be a refurbished one which tbh as long as works i'm cool with that, and they said it will come with a years guarantee..... 13.1.10 now so we'll see how long.

alexandra030

18-01-10..... still waiting

alexandra030

21-01-10 : been in touch with Lifestyle Services Group and they have informed me that my iphone 3GS 16gb is unrepairable so have offered me an alternative phone or £449 into my bank account (which is the cost of a new one). Have opted for the cash and have ordered a new one from O2 and being delivered tomorrow! Good result! Long drawn out thing but worth it in the end, just be prepared to wait nearly a month from damage or loss to actually hearing from them. I'm just impatient and I admit it. Therefore I recommend Lifestyle Services Group.

claire1383

AVOID THEM LIKE THE PLAGUE....it has taken me so far 6 weeks to get a new phone. They firstly rejected my claim i then appealed which was accepted i was then told they didn't have my 8900 in stock and they couldn't offer me a cash settlement so i had to wait another 9 days for it to come into stock.
When it finally arrived it came with no case, no memory card and it's a reconditioned (not brand new) they get round this by saying they offer like for like which is total lies as my phone was brand new when i got it. The memory card comes as standard with the phone on T-Mobile i have just spent 30 minutes on the phone to them arguing as they say it doesn't come as standard and i need proof or purchase even though if you go on T-Mobile it comes as standard so i can't possibly get proof of purchase.....there options that i purchase a card myself and send them the receipt as a new claim which they can reject if they want THEY ARE A JOKE and my best advice is to get insurance elsewhere which i am now doing.

castlering13

I have a Nokia 5800 which was by some freak accident slammed in my car door, wrecking the screen. I called Lifestyle on the Sunday morning, 12 hours after it happened and I was told that I would receive a package from them by the next available post, which going by that it was Sunday would be either Tuesday or Wednesday. I paid for my excess over the phone there and then. Wednesday came, no post, so I called them again, and I was told that it was sent out, but that they would send it again. Saturday came, and neither of the packages had arrived, and I was going away to Edinburgh where I find myself now with my family for the week. They have said that they'll now post another package for a third time, this time to where I am staying. I was told that the whole process takes 10 working days from when they first receive the phone through the post - I would love to be able to send it to them, alas! If it doesn't arrive here by the time we leave to go back home (next Sunday) then I am going to absolutely lose it with them and ask just what is happening. Something getting lost in the post once, yes I can accept. Twice, and I'm sceptical, but three times, the latter to a different address, and I will be extremely suspicious of anything they say.

It would be very useful it it were possible to go in to a branch of Barclays and deal with it there and then, and they could send it off from there. That might be a suggestion I have for them should I need to call again.

Has anyone else had this sort of experience. I know that they can be good - my wife had an accident involving peppermint tea, cocoa, her phone and our then 3 year old son. It was all sorted quite quickly, which is why I am even more surprised and disappointed at what's happened so far with my claim, especially as I have already paid for the service. Thoughts anyone?

Thanks

Colin.