Beware on Ryanair!

Lieutenant_Thrift

It might be because they follow the advice in the articles on this website and have hand luggage only and then have the problem of wanting to buy stuff at the Duty Free shop for relatives they are visiting. As I say above, there is no obvious reason for many of these rules and it appears that many of them were issued after quarterly profit warnings.

It's probably good that we didn't check bags into the hold, not just because we saved a small fortune but I've also heard of more than two instances where RA have lost people's bags and have been "murder" to deal with afterwards.

It's like paying at least £15 for them to lose your property and then be told something like "it says in on page 75 of your terms and conditions at section 237, subsection 49 that we're not liable for any bag loss so it's your own fault for flying with us"

As a budget airline, I expect them to be the pound shop option, yet the experience we had this week and from a number of things I've heard, they are increasingly like the Fawlty Towers option. Have a look at the reviews at http://www.airlinequality.com/Forum/ryan.htm if you don't believe me.

terryw

Surely Ryanair have the best record for not losing bags?

LegalBlonde

Lieutenant_Thrift wrote: »

Considering writing a complaint to O'Leary of Dublin about this. I notice also that you can't email complaints, they must be on paper. Presumably, it'll have to be on untorn A4 if it's to be considered...

I will hereby EAT your letter and all of mine too, if you ever get a reply from that loser!

the_rottweiler

Step 1. Read the terms and conditions

Step 2. If you agree to T&Cs, book flight

Step 3. Dont try to negotiate a change in T&Cs just before flight (you will be treated exactly the same as everyone else)

Simples ::rotfl:

SaveTheEuro

Ryanair does deliver cheap flights at times and, if you study their rules, you can avoid the extra charges. But I wonder if even the keenest Ryanair fans have a nagging fear that they will be left stranded some time. There has been the odd occasion when a flight was cancelled and people were left to find their own way home, at a much greater cost than their refund.

Inactive

Lieutenant_Thrift wrote: »

As for the next £1 sale, I might not bother, Wizzair and Easyjet fly the same routes I usually take and I've not had any bad experiences with them. I've also not heard enough bad reviews of them to fill a phone book as I have with RA.

Happy New Year to fellow disgruntled RA customers.

I have yet to see a £1 easyjet flight.:rolleyes:

easyjet also cancelled more flights in the recent bad weather than all other UK airlines put together, the same weather conditions applied to all of them.

Oh and easyjet cancelled 4 flights that I had booked with them in 2010, ( Ryanair have never cancelled any flights for me ), it was an absolute nightmare getting a refund from them as well.

PolishBigSpender

Lieutenant_Thrift wrote: »

Sycophancy or what!

No, it's truth. For the vast majority of customers, Ryanair is a satisfying and cheap experience. Let's remeber here - this Christmas, customers didn't face having their plans ruined, unlike with BA.

Despite the uncivil replies above, I'm not convinced us being asked to repack our bags was anything other than a pathetic and obvious attempt to get another £35 from us.

The rules say ONE BAG ONLY. You booked a ticket knowing these rules.

My experience of other airlines and of previous Ryanair trips is that they tolerate you buying stuff from the Duty Free and having it in a separate bag in spite of a 1 cabin bag policy.

What does other airlines policy have to do with Ryanair?

Previous Ryanair trips have nothing to do with it - the rules say one bag. You cannot complain when they enforce this! After all, you agreed to it when booking.

It makes no material difference to the amount of fuel the plane uses and we were quite happy to utilise the space under the seats in front which we are still told is an acceptable place to put stuff.

It doesn't matter. The terms and conditions of the ticket say ONE PIECE OF HAND LUGGAGE ONLY. You booked the ticket and agreed to such conditions.

The attitude taken by the woman at the gate was officious, not to mention inconsistent. Maybe if some of you had been there, you wouldn't be so high minded.

If I'd been there, I'd tell you to shut up and stop complaining. People like me are capable of following the rules that Ryanair set.

Given the level of deference shown to RA's policies and inconsistent and poor service here, I wouldn't be surprised if some people above thought it reasonable for them to hypothetically say:

"You MUST tattoo your reservation and flight numbers to your forehead prior to departure or face another £40 surcharge for us printing them out on a a bit of card that actually costs about 10p. The very good reason for this is our staff are low paid and badly treated so you cannot expect them to be polite or use common sense"

and be similarly rude and patronising to anyone who thought it was stupid.

If you book the ticket with them, you agree to it. If you don't want to accept such conditons, DON'T FLY WITH RYANAIR. It really is that simple.

As for the next £1 sale, I might not bother, Wizzair and Easyjet fly the same routes I usually take and I've not had any bad experiences with them. I've also not heard enough bad reviews of them to fill a phone book as I have with RA.

Feel free to pay more Easyjet are notorious for cancelling flights - and the EMA nonsense shows that they can't be trusted when it comes to actually honouring bookings. Wizzair on the other hand are well known for cancelling low-load flights.

It might be because they follow the advice in the articles on this website and have hand luggage only and then have the problem of wanting to buy stuff at the Duty Free shop for relatives they are visiting.

That's not Ryanair's problem. You agreed to take one piece of hand luggage on board the plane!

As I say above, there is no obvious reason for many of these rules and it appears that many of them were issued after quarterly profit warnings.

Funnily enough, Ryanair are actually making a profit right now, unlike most of the airline industry.

It's probably good that we didn't check bags into the hold, not just because we saved a small fortune but I've also heard of more than two instances where RA have lost people's bags and have been "murder" to deal with afterwards.

Why don't you ask people what they think of BA's record when it comes to lost luggage?

Ryanair actually lose much less luggage because they operate as a point-to-point operation. But don't let that stop your rants

buzz41

indeed we took out 1st ryanair flight back last ocober just followed
what the website said and it was the best airport/flight experiance
we have had

PolishBigSpender

buzz41 wrote: »

indeed we took out 1st ryanair flight back last ocober just followed
what the website said and it was the best airport/flight experiance
we have had

And this is usually the way that Ryanair works for the vast majority of customers, which is why they're successful.

Lieutenant_Thrift

PolishBigSpender wrote: »

And this is usually the way that Ryanair works for the vast majority of customers, which is why they're successful.

Although there's been little response other than sycophancy and toadyism on this forum, I am heartened by the indirect support we've had in our opinion of our Ryanair experience going out before New Year from none other than the CX of the Office of Fair Trading who attacked their payment policy as puerile and childish. I'd say that the rules on hand luggage and the attitude of the staff member who chose to enforce them on our outward journey could be described in exactly the same way. Just as charging £40 for using a debit card for a family when it does in fact cost about £1.50 is dishonest and stupid, so is charging £40 for printing a boarding pass or forcing customers to repack their bags or pay £35 so they've only got one.

On a lighter note, we had no problems on the return journey and the RA staff were pleasant and friendly. We only had one bag each but the staff didn't go as far as weighing or measuring them as I'm sure our bags were just over the limits despite our best efforts to comply.

I think the staff on the return flight realised pedantic enforcement of the rules in an attempt to get more money for RA would only serve to alienate the customers who, after all, are the lifeblood of the airline.