Beware on Ryanair!

albir

Made several trips on Ryanair recently and noticed the strange attitude towards "the rules":
Saw a disabled person and their companion surcharged 80 euros for having cut out their boarding pass so it was "....not on A4 paper" even though the printed bit was same size as my own A4 one! Then 4 "priority" passengers were allowed through with same.
Watched a youngster having to jump up and down on a bag that was an inch too fat even though it was much smaller than overall size limit, whilst some people were allowed on with huge suitcases or multiple bags.
Guess it's up to the jobsworth on the gate,(particularly the first example who pretty obviously just pocketed the cash from the most vulnerable customer) but I wonder if Mr O'Leary is aware of the bad feeling being caused?

dmg24

What size paper was the boarding pass on?

PolishBigSpender

Another troll, I see.

General rule on this site - if anyone posts nonsense stories about Ryanair, having less than 20 posts, it's almost a certainty that the story is false and is just designed to stir up bad feeling towards Ryanair.

Ryanair don't actually stipulate anything to do with boarding pass size - as long as it's printed 1:1 scale, you can turn up with it printed on whatever you like.

inflationbusting

To be fair, the email says:

YOU MUST CHECK-IN ONLINE AND PRINT YOUR BOARDING PASS ON AN INDIVIDUAL A4 PAGE FOR PRESENTATION AT BOTH AIRPORT SECURITY AND AT THE BOARDING GATE.

I don't understand what is so difficult about that, or why on earth anyone would want to deviate or alter from the standard print-out screen the online check-in gives you. To do so is just asking for problems at the airport.

Everyone should be aware that ancillary charges make up a fair whack of Ryanair's profits, so don't give them a reason to charge you in the first place. Sure, you'll get away with it most of the time but you only need to be seen by a member of staff in a bad mood to be in trouble. The safest bet is to stay within the rules, and there is no possibility of being charged.

I've seen several stand-up arguments between staff and passengers. Almost always the passenger has been in the wrong, mostly for a minor indiscretion.
Almost always, the passenger has had to pay the fine. And almost always, the passenger will blame everyone else apart from themselves.

melb

it is indeed very irritating when people post nonsense stories about ryanair - I remember a particularly irritating one concerning the electron card and the fact that ryanair would not start charging for its use this week this month or this year. Luckily the poster had the sense to remove the offending post before even more people saw it and also the offensive replies to those who had first suggested that it may be happening. They then disappeared for a short while to recover from their embarrassment but now appear to be back to full flow.

Inactive

albir wrote: »

Guess it's up to the jobsworth on the gate,(particularly the first example who pretty obviously just pocketed the cash from the most vulnerable customer) but I wonder if Mr O'Leary is aware of the bad feeling being caused?

You can verify that happened?...of course you cannot.:rolleyes:

Another Ryanair troll by the look of things.:mad:

wuckfit

to be honest, anyone who books with Ryanair deserves all they get.

dixie_dean_2

Ryan Air are one of my fav airlines. Follow the rules and they're generally the cheapest one going.

Inactive

wuckfit wrote: »

to be honest, anyone who books with Ryanair deserves all they get.

Indeed, a bargain flight, far cheaper than any of the alternatives.;)

PolishBigSpender

inflationbusting wrote: »

To be fair, the email says:

YOU MUST CHECK-IN ONLINE AND PRINT YOUR BOARDING PASS ON AN INDIVIDUAL A4 PAGE FOR PRESENTATION AT BOTH AIRPORT SECURITY AND AT THE BOARDING GATE.

Failure to follow simple instructions (in this case, very simple instructions) means that people should be deservedly charged! Then again, people will always look to blame others rather than taking personality responsibility for their actions.

I've seen several stand-up arguments between staff and passengers. Almost always the passenger has been in the wrong, mostly for a minor indiscretion.
Almost always, the passenger has had to pay the fine. And almost always, the passenger will blame everyone else apart from themselves.

Couldn't say it better myself.

Ryanair are very, very straightforward - it really doesn't take a rocket scientist to work out that when Ryanair say something, THEY MEAN IT. Just because the bloke in the pub might have taken on 20kg doesn't mean that they'll let you!

It's particularly stupid to rely on hearsay on forums like this - ultimately, do as Ryanair say and you won't have problems. It's quite simple, really.

Lieutenant_Thrift

I don't see why the person is 'trolling' by posting this story. Ryanair appears to try and make cash on pedantic enforcement of rules, the necessity of which is far from clear.

I had an incident with RA on Saturday. Jobsworth enforcement of the rules meant that we had to repack our cases with our duty free purchases. I know it says on the boarding pass that your airside purchases must be in the case but I can't see why the duty free bags couldn't have gone at our feet. They didn't have scales at the gate and I suspect the two bottles of Baileys we'd bought would have put one of the bags way over the 10kg limit. As we were struggling to fit them into the bag, we were reminded twice that we had the option of paying an extra 35 GBP to put a bag in the hold. Just made us contemplate what the true motive was for forcing us to repack.

Considering writing a complaint to O'Leary of Dublin about this. I notice also that you can't email complaints, they must be on paper. Presumably, it'll have to be on untorn A4 if it's to be considered...