Make them pay us for their errors !!

cheapscate

aaronmanz wrote: »

I think you're being totally unreasonable there. Why would you not let the Security Guard check your items against the receipt to make sure its all paid for, unless you have something to hide

get real - you might have lots of spare time on your hands but most of us don't - it is inconvenient and systems that actually work should be used

Lokolo_2

cheapscate wrote: »

get real - you might have lots of spare time on your hands but most of us don't - it is inconvenient and systems that actually work should be used

I can't believe what im seeing here, so you are saying you don't have just one minute for someone to check your bags against the receipt...i agree with anyone who has had problems with Hard tags, they SHOULD have been removed by store staff, as you rightly said it is part of their duties

Someone in an earlier post hit the nail on the head talking about price increases, if you were willing to pay more for each item then security features could be removed to compensate for the increase shoplifting, but no i suppose you wouldnt want that either would you :rolleyes:. Retail is a far from perfect industry, anyone critisizing stores and their services should try working there themselves, then you would wonder why all retail staff are so underpaid for the hundreds of duties they undertake.

cheapscate

aaronmanz wrote: »

I can't believe what im seeing here, so you are saying you don't have just one minute for someone to check your bags against the receipt...i agree with anyone who has had problems with Hard tags, they SHOULD have been removed by store staff, as you rightly said it is part of their duties

Retail is a far from perfect industry, anyone critisizing stores and their services should try working there themselves

No I don't have the time for my bags to be constantly checked at the local Asda when I go shopping and it is not just a one minute delay - as I have already pointed out loads of other people are fed up with it as well - perhaps you have never had an issue with these alarms going off which is very lucky for you but that does not mean that others should put up with the inconvenience.

Also,for your information, I have worked in shops myself, so from your point of view that makes it OK for me to critisize them (but frankly even if I hadn't worked in shops I would be quite entitled to complain - you don't make the rules)

KarenCC

Hi guys,
it took me 25 mins to get a tag removed at customer services queue this week, another item another day I had to return to the shop as the alarm did not signal tag left on (only one of 6 garments bought)- have not had time or petrol money to return yet.
I refuse to queue to pay, then stand aside and recheck all items bought before leaving a store.
The store staff agree with all comments eg faulty. Surely real shoplifters would get to know stores that have faulty systems, and exploit.
All I'd suggest is store invest in,or complain to these tag manufacturers if consistantly faulty and/or train staff to de tag correctly. If the stores were financially penalised for inconvenience/ embarrassment I'm sure there would be pretty swift improvement whatever the excuse

RobertoMoir

aaronmanz wrote: »

I can't believe what im seeing here, so you are saying you don't have just one minute for someone to check your bags against the receipt...i agree with anyone who has had problems with Hard tags, they SHOULD have been removed by store staff, as you rightly said it is part of their duties

Someone in an earlier post hit the nail on the head talking about price increases, if you were willing to pay more for each item then security features could be removed to compensate for the increase shoplifting, but no i suppose you wouldnt want that either would you :rolleyes:. Retail is a far from perfect industry, anyone critisizing stores and their services should try working there themselves, then you would wonder why all retail staff are so underpaid for the hundreds of duties they undertake.

What about those of us who have worked in retailing (which is probably a larger proportion of the population than you might think when you consider everyone who is a "mature" part of the workforce who used to have a saturday job in a shop) and still think that frankly being presumed guilty by stores is appalling. If there's no possible reason to be checking my bags then you know what, you ain't.

RobertoMoir

aaronmanz wrote: »

I think you're being totally unreasonable there. Why would you not let the Security Guard check your items against the receipt to make sure its all paid for, unless you have something to hide

I think that the "if you don't go along with what we're proposing you must have something to hide" defence by politicians is totally unreasonable myself when its used to justify curtailing our freedoms, and I don't like it any better when its used in things like this.

I don't like being told what to do by people who have no right to do so, and I don't like having my privacy infringed upon. That's reason enough, without having something to hide.

Kite2010

I think the best security tag left on products for me has been from WHSmiths on a book (the tag was stuck on a random page in the middle of the book). 2nd to that was buying something from Tesco Direct and getting it delivered to the local store to be picked up, it was an external hard-drive which was given to me in a sealed blue delivery bag, however there was a security tag inside the box!

Lokolo_2

RobertoMoir wrote: »

I think that the "if you don't go along with what we're proposing you must have something to hide" defence by politicians is totally unreasonable myself when its used to justify curtailing our freedoms, and I don't like it any better when its used in things like this.

I don't like being told what to do by people who have no right to do so, and I don't like having my privacy infringed upon. That's reason enough, without having something to hide.

There has to be a point though when your freedoms come to a limit, if you enter a store then you abide by their rules, it is your choice to enter into that specific store. Why would a Security guard not have the "right to do so"? They are employed for the safety of customers, staff and stock so they can surely check your bags if the alarm is activated at the EAS gates

I sympathise very much for people who have had to wait a long time just to get a tag removed or have come home to find a tag still on one of their items, it isn't right and of course should have been removed when you were at the checkouts!

I have had EAS gates triggered when i was on my way out, all the time i remained calm and allowed the guard or staff member to check my bags, it is really not that time consuming and they will remove/deactivate the tag with no hesistation so i don't agree with Cheapscate who cannot even wait a minute or two for the store to put it right.
It's wishful thinking to say it should never happen in the first place, but no place is perfect, not all staff are brilliant and machinery can be disfunctional at the worst of times!

lammy82

aaronmanz wrote: »

There has to be a point though when your freedoms come to a limit, if you enter a store then you abide by their rules, it is your choice to enter into that specific store. Why would a Security guard not have the "right to do so"? They are employed for the safety of customers, staff and stock so they can surely check your bags if the alarm is activated at the EAS gates

No, they don't have the right to search your bags just because the alarm has sounded. Only the police have the right to stop and search and there are very strict criteria that they must follow to be able to do this, including a fair amount of form filling. What you have about your person or in your bags is your own business and rules of the store cannot override the law of the land.

Yes, you should abide by the store's rules when you are in the store, but if you don't then all they can do is ask you to leave (and/or ban you!). If the security guard wants to accuse you of stealing then they should call the police and they can then detain you until the police arrive.

If the alarm goes off when I'm leaving a store I just keep walking. I know I haven't stolen anything.

RobertoMoir

aaronmanz wrote: »

There has to be a point though when your freedoms come to a limit, if you enter a store then you abide by their rules, it is your choice to enter into that specific store.

Quite so. I avoid stores where I know employees with an exagerated sense of their own worth and "powers" will make demands on me that they have no right to do. Of course, you might have to go into a store once to discover they are taking liberties on the way out, so it isn't as easy as "just avoid them".

On the subject of "abide by their rules", what if the rules are unreasonable? A bit of a silly, over-done example I know but what if one of these stores said you had to submit to a strip search on the way out? What's your comfort limit for having your person encroached upon by these stores? Are you sure you think there's nothing wrong with following their rules or is it that their rules just haven't pushed against your personal limits yet?

aaronmanz wrote: »

Why would a Security guard not have the "right to do so"? They are employed for the safety of customers, staff and stock so they can surely check your bags if the alarm is activated at the EAS gates

Because they don't, they have no powers to detain you, no powers to search you and no powers to search the things you have with you. Only certain employees of the crown (Police & Customs, for example) have the legal right to search you or your bags, and has been mentioned elsewhere their powers are subject to strict rules and controls - a police officer working part time as a security guard still wouldn't have the right to search everyone's bags on the door of the place where they worked as a security guard.

aaronmanz wrote: »

I sympathise very much for people who have had to wait a long time just to get a tag removed or have come home to find a tag still on one of their items, it isn't right and of course should have been removed when you were at the checkouts!

I have had EAS gates triggered when i was on my way out, all the time i remained calm and allowed the guard or staff member to check my bags, it is really not that time consuming and they will remove/deactivate the tag with no hesistation so i don't agree with Cheapscate who cannot even wait a minute or two for the store to put it right.

Well if it was a place where I shopped a lot and had a good relationship with the staff I would be inclined to be co-operative if possible, there's standing up for your rights and there's being bloody-minded, but lets be clear; when you do that you are doing them a favour, nothing more.

aaronmanz wrote: »

It's wishful thinking to say it should never happen in the first place, but no place is perfect, not all staff are brilliant and machinery can be disfunctional at the worst of times!

Well yes, stuff happens, I agree and I do think some people need to realise that and lighten up. I'd also say that if a store repeatedly has problems with its security tags then that is slightly different. Personally, I'd still just stop elsewhere rather than make posts screaming about compensation, but that's just me.