Make them pay us for their errors !!

hoyles10

The security thing went off coming out of Asda the other day, no-one came up to us so we went back in the shop handed over 4 bags with clothes in and they scanned them all again to make sure the security tag had been cancelled and we went on our way. They never asked us to see the receipt to make sure we hadn't nicked anything.

I must admit though that if I got £10 for every time this happens to me I would have about £20

MothballsWallet

Some items have an RFID tag stuck onto the packaging, or inside the packaging, so may not be so easy for the staff to remove, but should be easy to deactivate and stay deactivated.

Anthillmob

packs of pampers wipes were notorious for setting off the alarms in our local superdrug when chops was a baby. dont ask me why. as were items from woolies with the magnetic device when they had been deactivated, setting them off in sainsburys.

Jo_F

The ones that are deactiviated by swiping are not easy to tell if the swipe has actually worked, it's not the fault of the cashier.

I used to work at B&Q and we had a dodgy swiper, sometimes it would deactivate, other times it wouldn't. Every time an engineer came it was found to be working. Most embarassing non deactivate was a door lock that some gorgeous 6 ft copper had just bought to replace the one on the door of an old lady's house that they had just forced to check she was ok.

valos_mummy

My ex bought be a bag once from some surf-type shop, which I started using and then a week after I went into Tesco to get some stuff. I set off the alarms as we left, and spent what seemed like an age with the security guard going through everything, and all the stuff in my bag. Who only knows what other people thought!!! Finally it turns out the security tag from my new handbag was still in there, on the inside flap of a pocket!! Ex got it in the neck for not taking off the tags beforehand, I was mortified!!

Helix

Jo_F wrote: »

The ones that are deactiviated by swiping are not easy to tell if the swipe has actually worked, it's not the fault of the cashier.

I used to work at B&Q and we had a dodgy swiper, sometimes it would deactivate, other times it wouldn't. Every time an engineer came it was found to be working. Most embarassing non deactivate was a door lock that some gorgeous 6 ft copper had just bought to replace the one on the door of an old lady's house that they had just forced to check she was ok.

Yes this is true. When I worked in Sainsburys the deactivator was built into barcode reader. This is good in someways as providing the sticker was placed close to the barcode it would deactivate it when you swiped it. There were some items though where the box was too big to fit close to the scanner and you could never be sure if it had been deactivated or not. I normally warned customers that the alarm might go off in these cases. As it was built into the barcode reader you couldn't easily run the sticker through a couple of times to make sure it had deactivated without scanning the item through multiple times which I'm sure people would also moan about.

LemonGrove

TBH, I cannot imagine these things prevent shoplifting anymore. In my experience anyway, I can't remember the last time my receipt was actually checked when they went off.

cheapscate

Helix wrote: »

As it was built into the barcode reader you couldn't easily run the sticker through a couple of times to make sure it had deactivated without scanning the item through multiple times which I'm sure people would also moan about.

then the shops should put something in place that actually works rather than annoying and delaying their customers when the alarms get activated - we have every right to moan when their systems cause us problems

gingin_2

Worst place for me was at ToysRus Times Square, New York. The shop was busy and people were piling out but it was definitely my bag that set the alarm off. For a few seconds I had visions of me being thrown into a NY Police Car and placed in a scary jail.

Lokolo_2

cheapscate wrote: »

then the shops should put something in place that actually works rather than annoying and delaying their customers when the alarms get activated - we have every right to moan when their systems cause us problems

I know its inconvenient for customers, thats why i personally apologize to those whom it happens to whenever i'm Checkout Supervising at work.

As people have already said, there is no way to tell if a "Soft Tag" has been de activated without walking through the EAS barriers, we rub it against the de-activator with quite a force but the alarm still goes off sometimes. Also there are some Tills which do not even have the facility to de-activate, for example in my store it's the "Basket Only" tills which don't have a deactivator built in, luckily they are right next to the exit doors so we are happy to assist customers having difficulty. :beer: