Purchased an empty DSI Box from ASDA for £147.71

ohmsoft

OP hope you get this sorted and don't pay any attention to the criticisms about your child - any reasonable person will realise that children spend many weeks looking forward to Christmas and opening their presents. It doesn't follow that its the only thing they look forward to or that your family values are any less than anyone elses. I can imagine it would have been very disapointing for your son, not just because he didn't get his present but because he would have sensed your disapointment and felt bad for you.

Obviously I don't know you or you child but I think its a pretty fair bet that he still enjoyed his christmas and the disapointment will be forgoten quite quckly.

Not sure what advice I would offer to resolve it but i would certainly say keep on escalating until it does get sorted which will add to your credibilty. Difficult one.

Best wishes

jamespir

ohmsoft wrote: »

OP hope you get this sorted and don't pay any attention to the criticisms about your child - any reasonable person will realise that children spend many weeks looking forward to Christmas and opening their presents. It doesn't follow that its the only thing they look forward to or that your family values are any less than anyone elses. I can imagine it would have been very disapointing for your son, not just because he didn't get his present but because he would have sensed your disapointment and felt bad for you.

Obviously I don't know you or you child but I think its a pretty fair bet that he still enjoyed his christmas and the disapointment will be forgoten quite quckly.

Not sure what advice I would offer to resolve it but i would certainly say keep on escalating until it does get sorted which will add to your credibilty. Difficult one.

Best wishes

christmas isnt about presents its about the birth of jesus and spending time with your family the presents are a bonus

Blacksheep1979

jamespir wrote: »

christmas isnt about presents its about the birth of jesus and spending time with your family the presents are a bonus

It's about lies and torture - offset with a little consumerism?

ohmsoft

jamespir wrote: »

christmas isnt about presents its about the birth of jesus and spending time with your family the presents are a bonus

You are of course right and I hate the commercialism as much as anyone - I'm not a christian myself but yes its a christian fetival and those are the underlying values.

But whether or not its right, Santa has also taken a front seat at Christmas for kids and the exhanging of gifts in many families has become as much a tradition as the re-unions and religous side.

jamespir

Blacksheep1979 wrote: »

It's about lies and torture - offset with a little consumerism?

it hasnt been proved that its lies and if you think its torture spending it with family i feel sorry for you :rolleyes:

stebiz

hundredk wrote: »

Start your claim with a letter detailing your finacial losses, incovenience, pain and suffering from ruined Christmas. Don't forget to mention your son's anguish several times thoughout the letter and how you can't replace that time. That said however, you expect £x compensation would allow, for example allow a holiday to make up for your loss.

:rotfl::rotfl::rotfl::rotfl::rotfl:

Sagz_2

jamespir wrote: »

christmas isnt about presents its about the birth of jesus and spending time with your family the presents are a bonus

Tut! Someone always has to bring religion into Christmas

Blacksheep1979

jamespir wrote: »

it hasnt been proved that its lies and if you think its torture spending it with family i feel sorry for you :rolleyes:

I thought that even the catholic church had accepted that Jesus, had he been born, wasn't around xmas time - that was purely set as the date to help push pagans into Christianity.

kriss_boy

Its an interesting story but sounds more like a silly mistake that hardly warrants compensation.

I had an interesting situation where B&Q became confused when I returned a cheap £60 toilet in the packaging of the £220 one I bought to replace it with. They thought I meant theyd sold me the dear one but with the cheap one wrongly inside.

It doesnt take a genious to work out how that scam could make you a packet!!!!

hundredk

kriss_boy wrote: »

It doesnt take a genious to work out how that scam could make you a packet!!!!

And with that knowledge you chose to return a £60 product in the packaging of a £220 product. Worst you can end up is breaking even..or if they fall for it (and many B&Q staff probably would), you end up £160 in pocket.