M&S Online Sale has started!

Highland_Lass_2

Yet another email from them. This time to say another part of my delivery was despatched. Items that were oos apparently and not due til middle January. Even an item they'd cancelled. Getting another 4 of the towels I ordered so hopefully that will be 5. Only another 5 after that!!!!

gghh

My order finally arrived today, in full. I had only ordered 7 items though, all kidswear. Hope everyone who is still waiting gets all their items soon

Mihangel

i phoned up on new years eve to chase 8 orders and was informed i had 2 accounts for the same email address and for some reason someone had deleted the account with the orders in. The sales rep requested for the account to be re-opened but i feel less than confident that my orders will dispatch which is annoying as i paid extra to nominate a day (5th so i might be still in for a chance) The strange thing is i had 9 orders placed on the 29-30th one of the orders dispatched then the account was closed :S

Apparently a team leader is looking into why my account was deleted without informing me and the fact it was deleted with outstanding orders.

To obtain the information about the account being deleted took me over an hour speaking to some sales rep and to be informed by him that it was my fault for having 2 accounts under the same email address which caused the problem. I dont even remember opening 2 accounts :S

anyone had this problem before? not feeling very happy about the whole process and doubtful my orders will arrive

Simbacat

Aaaaahhh!

Just had an e-mail from M & S to say that the order I made on 26th Dec (just 10 items, all Kids clothes), will no longer be delivered on 4th Jan as previously estimated. The new delivery date is estimated to be 14th January!!

One item has been cancelled as now OOS but why on earth should it now take an extra 10 days for delivery if the other items are in stock?

M & S used to be so reliable but over recent months I have had nothing but bother with them.

Rant Over! :eek:

myah_2

I placed 3 orders on xmas day all over £150 each, nominated delivery date was 4th Jan. Today 2 of my orders were despatched but nothing was happening on 3rd. Called cs to query and was told I wouldn't be getting any from that order as now all oos. They gave me £25 credit on my account for the inconvenience.

Make sure you create a fuss if your order has been cancelled due to stock being oos

twinklyeys

:mad:I was up until after midnight on Christmas Eve but did not put an order through as one of the jumpers was on the Sales page but had not been reduced and so I held off until Christmas day, it was still not reduced and so put my order through, as it was over £150 I got free nominated delivery for tomorrow. I have been checking my order but as yet does not say it has been despatched!!!!!!! I put another order through last week paying for delivery when they took another 30% off that order was despatched on Friday! It does not look like I am getting my first order which is crazy as there were about 3 items that are full price and are still in stock today!
Marks and Spencers were losing money big time, I think they may be losing quite a bit more if this is the way they are going to treat customers.......have not been sent any emails!

wendym

I placed two orders, late 24th and evening of 25th. Spoke to 2 different CS staff, who said I would absolutely definitely not be getting anything at all from either order, as everything was OOS. So I bought replacements elsewhere.

Then the 'delayed' and individual 'items OOS' emails started arriving by the handful.

Then....a despatch email for about 75% of the second order, with a delivery date of 16th Jan. And this morning, the first order (roughly 75% full) arrived out of the blue. Quite bonkers.