Christmas Blanket Was £15.00 get it for £2.25 delivered @ Laredoute

babyx1uk3

i didnt even get an empty pack i got a letter quite shortly after i ordered, at least you guys got a pack! LMAO :rotfl:

jaccol

Just in case anyone doesn't know the freephone number to get a refund, its: 0500 777777...I just got through with a little wait...not that head office were going to offer me a non geographical number or freephone for their own shambolic treatment of I,m sure many thousands of their customers.

nic2075

thanks for the free phone number just used that and got through straight away. I have to say the woman was very nice and helpful, but she did tell me that they had had problems with the blanket passing quality control and this is why they had a backlog, they werent sure how many people it had affected so they can only refund as each customer phones. she also asked me if i wanted to pick a free item as a replacment (on top of my refund) I chose the back pack.
I wasnt suprised to get the empty pack as id seen so many on here, so not really bothered. I will be happy once my refund goes through and i get the back pack.

Bubbabinks

I've phoned them again:mad: because I haven't even got an empty parcel.
The customer services person said they only became aware of the problem on Wednesday when people started phoning them and that the accounts department are currently working their way through the refunds.
He said it was being done for everyone and that I should get a letter.

Bubbabinks

I've phoned again and have now been told that's rubbish and people do need to phone up:mad: she has now put a refund through for me but no offers of anything else and she seemed quite surprised I hadn't received the letter yet.
I won't risk ordering from them again.

danables

i wasnt offered the bag on top of the refund- but i did get my refund thankyou for the freephone number much appreciated.

Ruth_honey

Thanks for everyone's help with this. I got a empty bag with an invoice, so I called them up today and they were very nice about it all & offered me a refund straight away. Won't be using this company again, though. What a mess!

BESS113

Hi
are we the only people in the U.K. to have received the blankets ? , I took a photo of the blanket this afternoon , but I am trying to figure out how to attach it to this reply :j

FluffyFiFi

As I was reading this I got a phone call from Customer Service to tell me that they had sent me the letter and in error had charged my account. She went on to say that my account has been credited with the charge and I can still have a choice of gift.

tamalyn

i refused my package and emailed them, this is my reply

Dear Mrs Roberts
Thank you for your email.
Your comments have been noted and we apologise for any inconvenience caused.
We have also noted that you requested to receive the following gift:-
Catalogue No Description
8973785 RED/WHITE BLANKET
However, these are now unavailable and no further stocks are expected, we have amended the account and the adjustment will show on your next statement.
A refund has been requested for £2.25. Please allow 7-10 working days for the refund to be credited to your card.
We are sorry that you have decided to close your account.
We are continually seeking ways to improve our service to customers and would be grateful if you would advise us of the reason for making your decision.
May we take this opportunity to thank you for your custom.
Kind regards
Lynne Kilner
[FONT=&quot]La Redoute Customer Care Advisor[/FONT]