Christmas Blanket Was £15.00 get it for £2.25 delivered @ Laredoute

fazeypie

Just rang up for free backpack and got told I couldn't order it as it was a verbaudet item and my account is laredoute. Asked to speak to a manager and he apologised and said the only way they could accept the orders at the moment is in writing but that he would do that for me and I should receive it soon. We'll see what turns up!

MrsAnnie

weanie wrote: »

I ordered a blanket too and received the same emails, a debit from my card, an empty packet today and a fruitless phone conversation with the financial hardship team [free number]. I have to admit that when I spoke to the lady on the 0844 number, she was suitably apologetic. She says that she can refund my card, take a note of my conmplaint and that the blankets are now back in stock and I will be receiving one free. Time will tell - plenty of time for it to arrive before Christmas!
Good luck to others

That is interesting, because when i was offered the refund I said I was prepared to wait for the blanket to come back in stock. But the CS said that the blanket was discontinued and they were not going to be receiving anymore stock from the supplier.

weanie

MrsAnnie wrote: »

That is interesting, because when i was offered the refund I said I was prepared to wait for the blanket to come back in stock. But the CS said that the blanket was discontinued and they were not going to be receiving anymore stock from the supplier.

Good luck Mrs annie - I don't hold a lot of hope for my blanket any time soon but I might write to them after waiting a while - beseiging the financial services team's free number is bound to get a note in company agendas and if we all write in, they will have to take some note.

i will let you know IF I ever recieve a refund or a blanket and perhaps then you could quote my experience if it is worth you writing in.

Money_maker

Same scenario here. They called it a 'mistake' - what, to hundreds of customers?

greenpixey

Surprise, surprise... my empty packet just arrived. Very disappointed!! Got a refund but that's beyond the point, wont order from them no more

Bronnie

Hi girls!

If it's any help, here's an altermative to the 0844 842 2222 number (thanks to www.saynoto0870 )

La Redoute Customer Services 01924 743612 (Option 3)
BTW, there's total silence (no music) when you're on hold, so don't worrry that you've been cut off !!

If you've got free inclusive minutes, it'll be a cheaper way to call to get £2.25 refund!!

CS lady very nice, doing her best to salvage the company's reputation. I asked for my details to be removed from the data base, she said she would do that, but up to 12 weeks mailings mightstill be received before the removal kicks in (!!). Refund to debit card shopuld be received in 3 working days

HTH

Bron

EmmaLouiseStar

Got my package, called for my refund and wont be using again x

fuzzgun19

No answer to my email two days ago, so I just called 01924 743612, and the lady said the blanket is OOS, and I had to give my full card details to get a refund.

I also asked about the 'free gift', only to be told that I could only have it if the blanket had been a free gift with an order!The CS even admitted they had been selling free gifts!

What a shower!

markray007

Same story, empty packet, customer care refunded card. Mentioned that many people were displeased, she acknowledged this.
Havn't used this company before, will never use them again.
This is how companies goes bust.

COOLTRIKERCHICK

just to say the same happened to me, but my packaged looked it had allready been opened to be honest and re-stuck. and i thought here goes they are not going to believe me.. but as soon as i mentioned it.. they knew all about it..

they told me it should have been a letter posted out, not hte parcel...ye right:rolleyes:

all i can say even though we didnt get our blankets which i am disappointed with, they still had to pay packet rate to send us the bumf and and also the cost of the delivery bag...:rotfl: