Christmas Blanket Was £15.00 get it for £2.25 delivered @ Laredoute

bajandjm

Judging by everyones response - I am not even waiting for an empty parcel. I have already called asking for refund - I did not even have to explain the guy knew before i finished my sentence.

livermumof2

Just recieved an empty bag also (apart from brochures) just about to phone up

cakeordeath_2

I received my empty parcel today so gave them a call, the lady I spoke to at customer care was really nice, she has put my full refund through and also she ordered a free gift.

MrsAnnie

koolkid wrote: »

Has anyone tried the £12 code? x

Nope...once biten, twice shy .

I called and said I refused the empty parcel and the CS said that I should have accepted it because inside was a £12 voucher, instead of the refund, so that I could select another item to buy from them (My order had come to almost £12 for three blankets). No freebie and i will get my monetary refund in 3 to 4 days.

nomorekids

thanks guys especially for the freephone number, no blanket for me either but at least I'm getting my £6.99 refunded thanks to MSE'ers. Never ever deal with these people again though. No freebie for me but I doubt if freebie would arrive anyway.

minniemouse11

cant get the £12 discount code to work x

wannabe_moneysaver

I was another one who received a bag with just leaflets/brochure. I phoned them and the lady said they didn't have enough stock to fulfil all the orders she received so she would process the refund. I didn't bother to ask about the free gift, so Mrs Annie or anyone else who wants the leaflet can let me know and I can forward it on. I won't be using them again either (not unless it is a mega-bargain!).

MrsAnnie

wannabe_moneysaver wrote: »

I was another one who received a bag with just leaflets/brochure. I phoned them and the lady said they didn't have enough stock to fulfil all the orders she received so she would process the refund. I didn't bother to ask about the free gift, so Mrs Annie or anyone else who wants the leaflet can let me know and I can forward it on. I won't be using them again either (not unless it is a mega-bargain!).

Thanks for the offer, but I think I will pass

MillaJoJo

My mother recieved her enpty packet the other day, we though it was an error, they sent mine today.

When I called, the man said "we are aware of a problem with that item". I asked why resources were being wasted sending out empty packets to everyone, he repeated the first line. It's hilarious to me that someone picking in a warehouse is aware nothing is going into the packet, yet insert a receipt and their company pays to get them sent all over the UK.He even had a cheek to ask if I wanted to try a sweater that was on special offer for £15. YES PLEASE!

Surely sending out nearly empty packs has to be classed as excessive packaging and they are breaking some sort of law? It's a waste of money, and our time, a simple email stating it's out of stock would have been sufficient.

If you are getting a refund, make sure it goes back onto the method of payment used and not your "La Redoute account". Won't use the company again, that's for sure.

dadbif

we got our empty parcel today, bizarre, had an email the other day saying that they where refunding the money, however they took the money out the next day, we shall see what transpires. Rest assured I will get a refund!