Abbey: No Counter Service <£30!

Inactive

simon_templar wrote: »

Only the counter staff can give out money. Since the bank is a business the advisers are there to promote products, nothing wrong with that, that is what they get paid to do. The number of branches has been INCREASED to over 1500. That is more branches than any other bank.

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I am sure that most customers would far prefer that the Sales Advisers, were re-trained to be capable of serving the needs of customers ( read Counter Staff ) than listening to their pathetic sales spiel.:rolleyes:

simon_templar_2

The bank wont make any money by employing 100's of cashiers! The very nature of the business means they need advisers to promote/sell the banks products. That is the way it is. It is of no consequence what cusomters prefer, it is upto the individual business to run things as they want.

AbbeyDhabi

simon_templar wrote: »

The bank wont make any money by employing 100's of cashiers! The very nature of the business means they need advisers to promote/sell the banks products. That is the way it is. It is of no consequence what cusomters prefer, it is upto the individual business to run things as they want.

'It is of no consequence what customers prefer' - is that Abbey's new slogan? Hardly a sound buisness model to not give a damn what customers want.

Inactive

simon_templar wrote: »

The bank wont make any money by employing 100's of cashiers! The very nature of the business means they need advisers to promote/sell the banks products. That is the way it is. It is of no consequence what cusomters prefer, it is upto the individual business to run things as they want.

It is indeed, but it is also the customers choice where they bank.

Something that (S)Abbey seems to have forgotten.

You appear to be an Abbey employee, considering your obvious lack of care for customer needs, it seems to be part of their training manual.

simon_templar_2

Very well twisted. It is upto a business how it decides to trade etc not the customer. That has always been the case. The bosses set the agenda etc and that is how it is.

AbbeyDhabi

simon_templar wrote: »

Very well twisted. It is upto a business how it decides to trade etc not the customer. That has always been the case. The bosses set the agenda etc and that is how it is.

Hardly twisted. The quote came directly from your post and appears to give the impression you, and/or your business, doesn't give a damn what the people who pay your wages actually prefer.

Abbey - [STRIKE]more ideas for your money[/STRIKE] you can whistle for your money.

noh

simon_templar wrote: »

..............Abbey have decided their counter will work. This is not unusual, Halifax and HSBC also have similar practices.

As do Nationwide.

AbbeyDhabi

simon_templar wrote: »

Only if it was you

I hope you are not in direct customer service or Abbey is seriously stuffed.

AbbeyDhabi

Oh dear. Please tell me you are not in direct customer service. I can't believe even Abbey would employ someone who would use that phrase to a customer.

withnell

The problem with any post about Abbey on here is that people all jump to criticise.

In many cases it is justified, and I too have had my problems with Abbey. i have however always found the counter staff will try and do whatever they can to help, and normally send you to the phones because it is simply easier for you to ring than have them ring and relay everything between you and the same call centre

In this case, Nationwide have the same policy - I remember it being mentioned in a post, but no one was quite so vociferous as Abbey threads get. It would be nice to see a bit of balance and equal treatment on these forums