Abbey: No Counter Service <£30!

opinions4u

wishface wrote: »

Which is to say that since, IIRC, this past monday, I can no longer withdraw amounts less than £30 at the till. Apparently this is The Abbey's way of dealing with huge queues (as opposed to hiring more staff or something).

I think it's an excellent policy for customers who have ATM cards.

Staff cost money and more cost = poorer rates or higher charges on products. Why the hell would somebody choose to queue when you can withdraw from a gazillion cash machines free of charge?

Why limit it to £30? They should broaden it to whatever the daily ATM limit is. Discretion applied if the machine is broken. Sorted.

As someone with not much money in the bank who withdraws smaller amounts, this really doesn't help.

Oh come now, surely you can be clever about this and take £10 out of an ATM, buy something small that you need for a couple of quid and put £2 in to each of four jars to cover your spending until the weekend. Is this really beyond you?

Surely this can't be legal - stopping people getting access to their money!

It is legal and they are not stopping you having access to your money.

The only person doing this is you.

Think through the way you manage your money and I'm sure you can come up with a way round it.

mabski

Extant wrote: »

If you're going to correct someone for a typo, you might try some basic capitalization and punctuation yourself.

thats easier said than done when your using a mobile phone

fawd1

I was wondering about this as my husband has an account with Abbey. He recently opened a new bank account but then found out that he had about seven pound left in the abbey account. So he went to go and withdraw the money (he didn't particularly want to close the account as he had some money going into it every month that paid some bills) but they told him he couldn't have it. Now, he has no overdraft facility on this account,so it is his money and you can't get out amounts of less than 10 pounds at an ATM, so surely it's tantamount to stealing? you can't access it via an ATM, and they won't give it to you, but it's yours?

rb10

fawd1 wrote: »

I was wondering about this as my husband has an account with Abbey. He recently opened a new bank account but then found out that he had about seven pound left in the abbey account. So he went to go and withdraw the money (he didn't particularly want to close the account as he had some money going into it every month that paid some bills) but they told him he couldn't have it. Now, he has no overdraft facility on this account,so it is his money and you can't get out amounts of less than 10 pounds at an ATM, so surely it's tantamount to stealing? you can't access it via an ATM, and they won't give it to you, but it's yours?

It sounds like they are taking things a step too far there!

But there's a simple way around it: pay in £3 at the counter, then walk outside to the ATM and take out a tenner.

jambosans

fawd1 wrote: »

surely it's tantamount to stealing? you can't access it via an ATM, and they won't give it to you, but it's yours?

No, it is not "stealing", Abbey could quite easily argue that you can access the money via an electronic transfer out, or through closure. Some people are so melodramatic, if they just looked at this pragmatically, they would realise how much of a non-issue this is.

mabski

jambosans wrote: »

No, it is not "stealing", Abbey could quite easily argue that you can access the money via an electronic transfer out, or through closure. Some people are so melodramatic, if they just looked at this pragmatically, they would realise how much of a non-issue this is.

try telling that to somebody on benefits when theres no food in the cupboard, kids to feed but £8 in their bank account that they cant access

jambosans

mabski wrote: »

try telling that to somebody on benefits when theres no food in the cupboard, kids to feed but £8 in their bank account that they cant access

Do supermarkets not accept debit cards?

noh

mabski wrote: »

try telling that to somebody on benefits when theres no food in the cupboard, kids to feed but £8 in their bank account that they cant access

Can't they use their debit card to buy the £8 worth of food?

mabski

jambosans wrote: »

Do supermarkets not accept debit cards?

yes they do but hows a person to get there with a couple of screaming kids and no bus fare?
im just playing devils advocate here as im with the abbey and this does not effect me at all but i can see how it may cause some people problems

rb10

mabski wrote: »

yes they do but hows a person to get there with a couple of screaming kids and no bus fare?

Then how do they get to the bank, with a couple of screaming kids and no bus fare?