Pc world fixed pc?

Donnie

closed wrote: »

It doesn't matter whether they are spending actual time on the machine, the staff and costs have to be paid for whether they are working on 1 machine or 10, downtime is built into the price of any business, they may have only had one to do that day.

No I don't work in pcw group

3 hours at £29/hr is reasonable, you won't find many trades that charge less. You would be hard pushed to fix 10 random laptop faults in 3 hours.

You are a joker. If PC World's model is ineffective, then they shouldn't be in business. £100 for that poorly executed job is just daylight robbery.

They are not fixing ten random faults, they just re-install the OS. That is their model.

closed

As the op and others have found out, there's more to it than just sticking a DVD in the drive and walking away.

Putting aside the poor job, it's a business, and businesses the size of PCW have costs over and above salary, and are there to make a profit. Hire any tradesman, and they will charge similar or higher costs per hour, the fact they make a profit from sales is irrelevant, in a well run business, every customer facing department should make a profit.

Pound sign not working is the first sign of a botched installation, followed closely by missing sound and other drivers, missing data, missing programs, yours is working, so they did a good job.

bikerboi87

Jakg wrote: »

Most recovery partitions are usually not assigned a drive letter (i.e. don't show up in My Computer) to stop people messing with them. Most likely the HDD was partitioned in half - Acer do this for example, half for the OS and half for "Data" which imo is just stupid.

i do this on my own computers, i change the paths of my documents etc to point to this drive, and then when i hose my os, i can format that partition leaving my documents and everything untouched

Donnie

closed wrote: »

As the op and others have found out, there's more to it than just sticking a DVD in the drive and walking away.

Putting aside the poor job, it's a business, and businesses the size of PCW have costs over and above salary, and are there to make a profit. Hire any tradesman, and they will charge similar or higher costs per hour, the fact they make a profit from sales is irrelevant, in a well run business, every customer facing department should make a profit.

Pound sign not working is the first sign of a botched installation, followed closely by missing sound and other drivers, missing data, missing programs, yours is working, so they did a good job.

Clearly you didn't bother to read the OP's post. There were drivers missing and programs. All they did was back up the Documents and Settings folder and then reinstall. Probably used Windows Update to install Drivers and then left the rest.

Whatever you think their model may be, it ends up with unsatisfied customers who are being overcharged for a unfinished and poorly executed job.

Hopefully this will be a warning to others. Go elsewhere.