BT Connection Charges (merged threads)

wowwee

Ok, here we go everyone, I have just got off the phone to BT. I have cancelled Virgin, and I contacted BT. We had no connection box, therefore they were going to charge us £124.99.

I looked at this thread, then called them and quoted the Special Offer £62.50.

They said we are unable to do this, but call this department. I got through, and they said yes we can do that for you. I said, Option 2, they said that is £2.50 a month (I can handle that)

They said actually the offer is now £24.99 connection only, so you are getting a better deal. GREAT!

So go for it, do the 18month contract, then do option 1 or 2 for a small fee, then get BTbroadband through Quidco and get £40, £2.50 x 12 + £24.99 - £40, connection charge of £14.99!!!!

Good Luck!
Tony

Quentin

Ring back and double check that £24.99 connection charge.

This sounds as if you were talking to the broadband department, rather than the new line installation dept.

Heinz

Quentin wrote: »

Ring back and double check that £24.99 connection charge.

This sounds as if you were talking to the broadband department, rather than the new line installation dept.

There's certainly something not quite right there. BT Together Option 2 (now called the Unlimited Evening & Weekend Plan) is £2.70/month, not £2.50.

Subvertjase

Heinz wrote: »

There's certainly something not quite right there. BT Together Option 2 (now called the Unlimited Evening & Weekend Plan) is £2.70/month, not £2.50.

But it is in effect free if you sign up to keep line rental with them for 12 months and pay DD and paperless bills this knocks the £2.70 charge off and takes the bill back to £10.50 per month instead.

If I am reading the online offer correct.

Heinz

Subvertjase wrote: »

But it is in effect free if you sign up to keep line rental with them for 12 months and pay DD and paperless bills this knocks the £2.70 charge off and takes the bill back to £10.50 per month instead.

If I am reading the online offer correct.

True. But wowwee is under the impression he/she has a landline deal which doesn't exist to my knowledge.

gt94sss2

BT Retail are now offering new lines to be installed for £29.99 until the end of June 2008 - subject to a 18 month contract.

More details here

Regards
Sunil

MissMuppet

So why are they not mentioning this when I call then?? And is there somewhere on the BT website with this info, what you've provided is just a PDF file, which anyone can create. I'm not saying you're making it up, just would like to see some further evidence.

Heinz

MissMuppet wrote: »

So why are they not mentioning this when I call then?

Only one department - the COT (Customer Options Team) can offer it. Try getting through to them.

gt94sss2

MissMuppet wrote: »

So why are they not mentioning this when I call then?? And is there somewhere on the BT website with this info, what you've provided is just a PDF file, which anyone can create. I'm not saying you're making it up, just would like to see some further evidence.

The .pdf is on BT's website - if you look at the URL you will see its part of the online BT price list

As for not mentioning it when you call - its one of those deals I believe that either:

1) you need to specifically ask for or
2) some BT advisors (those who deal with new lines/reconnections) can mention at their discretion if they think you are going to decide not to get a BT line connected at the normal/full price.

Have you actually asked them for this deal when calling?

Regards
Sunil

normanmark

MissMuppet wrote: »

So why are they not mentioning this when I call then??

The old saying of 'if you don't ask, you don't get' applies here.