BT Connection Charges (merged threads)

Heinz

J332 wrote: »

On the same note as the earlier msg, i am in rented accomodation and have to move as my landlord wants his property back, ive found another property in the block and called BT to transfer my current phone/broadband package over to the new No..... BT say not our line (Sky) therefore I need to pay a connection fee of £120.

If your line is with Sky, get Sky to move it. What's it got to do with BT?

J332

The new flat has a sky line - i have not taken over this utility into my name ( i move next week and would have liked to have taken my current BT package with me)

FannyHill

I was in Tesco and the girl selling Sky said if I took Sky tv and Skytalk and Sky Broadband they'd reconnect my landline for £39.

sueby78

Hi, I have just moved into a new build a week ago to then be told I have been made redundant Fri. Had planned to get a phone line put in but obviously now £125 is money I need to save but at the same time desperate for broadband to job search etc....Isaw this offer for £29.99 on here and have both spoke to BT on the phone they said its an online offer, then just tried to find where to order the offer and couldn't so opened an online chatwith a very 'un'helpful Amy...this is how it went:

We are now routing you to one of our chat team... You are now connected with Amy
Amy: Hi, my name is Amy. I'm here to assist you with your BT order.
Sue: Hi, I have seen your offer fr line connection for £29.99 with an 18month contract. I rang up and was old I have to do it online as it is an online offer..I can't find where to get the offer online as it just says the connection charge is £125
Amy: What is it you're trying to order?
Sue: a new connection. I have just moved into a new property.
Sue: This is the offer I found bt have no idea how or where I go to get that online?...Line Connection Charge for £29.99 Special Offer – 18 month minimum term. Customers taking this Special Offer will benefit from a £95 discount on the standard line connection charge of £124.99. Offer available between 2nd February 2010 and 30th June 2010 inclusive,
Amy: Okay, this £29.99 is for customers switching from Virgin which you unfortunately are not doing so it would be £124.99
Sue: well the forum taht I heard about the offers have people saying that they have just moved to new property and ordered that? Also it says nothing in the erms& conditions on the internet saying about virgin?
Amy: This is only available for Virgin customers I'm afraid.
Sue: ok, I cant find anywhere that it says that though
Sue: all itsays you have to make 10 chargeable calls a month?
Amy: Okay I will be sure to pass this information on and update the terms and conditions
Sue: And have a read there...plenty people moved into new build ad just ordered this offer?
Sue: https://forums.moneysavingexpert.com/discussion/211879
Sue: Thanksfor help anyway
Amy: Thank you for chatting with me today, BT Values your feedback. Please click the "Close" button at top right to close the chat.
Thank you for chatting with us.


Have you guys that have ordered been Virgin customers? Certanly by your posts it suggests that you are eitehr new builds or justnew moves?


Thanks for you help in advance

sueby78

PS Sorry for all the typos, my laptop died so am using an old one which litterally requires the keys to be punched to work...especially the space bar

ACDeag

sueby78 wrote: »

Hi, I have just moved into a new build a week ago to then be told I have been made redundant Fri. Had planned to get a phone line put in but obviously now £125 is money I need to save but at the same time desperate for broadband to job search etc....Isaw this offer for £29.99 on here and have both spoke to BT on the phone they said its an online offer, then just tried to find where to order the offer and couldn't so opened an online chatwith a very 'un'helpful Amy...this is how it went:

We are now routing you to one of our chat team... You are now connected with Amy
Amy: Hi, my name is Amy. I'm here to assist you with your BT order.
Sue: Hi, I have seen your offer fr line connection for £29.99 with an 18month contract. I rang up and was old I have to do it online as it is an online offer..I can't find where to get the offer online as it just says the connection charge is £125
Amy: What is it you're trying to order?
Sue: a new connection. I have just moved into a new property.
Sue: This is the offer I found bt have no idea how or where I go to get that online?...Line Connection Charge for £29.99 Special Offer – 18 month minimum term. Customers taking this Special Offer will benefit from a £95 discount on the standard line connection charge of £124.99. Offer available between 2nd February 2010 and 30th June 2010 inclusive,
Amy: Okay, this £29.99 is for customers switching from Virgin which you unfortunately are not doing so it would be £124.99
Sue: well the forum taht I heard about the offers have people saying that they have just moved to new property and ordered that? Also it says nothing in the erms& conditions on the internet saying about virgin?
Amy: This is only available for Virgin customers I'm afraid.
Sue: ok, I cant find anywhere that it says that though
Sue: all itsays you have to make 10 chargeable calls a month?
Amy: Okay I will be sure to pass this information on and update the terms and conditions
Sue: And have a read there...plenty people moved into new build ad just ordered this offer?
Sue: https://forums.moneysavingexpert.com/discussion/211879
Sue: Thanksfor help anyway
Amy: Thank you for chatting with me today, BT Values your feedback. Please click the "Close" button at top right to close the chat.
Thank you for chatting with us.


Have you guys that have ordered been Virgin customers? Certanly by your posts it suggests that you are eitehr new builds or justnew moves?


Thanks for you help in advance

I had this as well, just keep trying, eventually you will get someone who knows. I know a friend who just said that they were transferring from Virgin even though they weren't (they weren't even in a cabled area). BT have no way of checking if you say you don't want to move your number.

sueby78

Problem is I am in a new build, so it has never been connected before, I have a bt vision box outside my house so I knowall the cables are in.
I rang again the and all he said was you will have to do offer online, he can't see that it would be a virgin only offer...and then my mobile lost signal typically.
Would it be better to ring in the week rather than weekend although can't see that that would make any difference.

ACDeag

sueby78 wrote: »

Problem is I am in a new build, so it has never been connected before, I have a bt vision box outside my house so I knowall the cables are in.
I rang again the and all he said was you will have to do offer online, he can't see that it would be a virgin only offer...and then my mobile lost signal typically.
Would it be better to ring in the week rather than weekend although can't see that that would make any difference.

It isn't a Virgin only offer, you just need to find someone who knows that. It took three calls for me to get it. Somewhere in these posts someone will have said the best number to call and who to ask for, also find the link to the page on the BT site and quote the reference in the BT price list.

sueby78

Thanks for your help. Managed to get the offer. I googled the offer and found another forum with this infofor anone else having the same hassle

This is not available online, you have to telephone BT residential sales and mention the offer (see 'go to deal' link) 0800 800 150 or from a mobile call 0330 123 4150 (counts as inclusive minutes)

I just said Id seen the offer and he new about it straight away so thanks for the info guys..saved me a packet!!

OldGreyFox

sueby78 wrote: »

Thanks for your help. Managed to get the offer. I googled the offer and found another forum with this infofor anone else having the same hassle

This is not available online, you have to telephone BT residential sales and mention the offer (see 'go to deal' link) 0800 800 150 or from a mobile call 0330 123 4150 (counts as inclusive minutes)

I just said Id seen the offer and he new about it straight away so thanks for the info guys..saved me a packet!!

If you have problems getting the £29.99 connection offer refer them to the T&C where its clearly outlined.

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=24641#CURROFF