BT Connection Charges (merged threads)

BT_company_representative

Hello cb101,

It would be possible for BT to move the telephone point in your property however this would done as a shift and this would be chargeable. I will be more than happy to take a look at this for you if you could send an email for the attention of myself to [EMAIL="btcare@bt.com"]btcare@bt.com[/EMAIL] with your account details and a contact number to reach you on. In your reply could you also put that you were contacted via Money Saving Expert and please put your username cb101. This is so we can trace the details of your complaint.

Fionnuala

BT_company_representative

Hello ahappychappy,

I am so sorry if you had problems getting your order for telephone service placed with BT. Should you wish to pursue with this feel free to email me at btcare@bt.com with your username and a contact number to reach you on.

Fionnuala

clairelwatkins

I rang today and got the free connection offer but i have been told i have to pay £2.95 for my calling plan when i opted for the free evenings/weekends which wasnt suppose to cost anything additional he said this was because i have gone for the free connection, has anyone else had this??

I cant complain too much i got the free connection but id still like to save the £50 odd over 18 months that im not sure i should have to pay..

Heinz

Yes, if you take the free connection offer, you're not eligible for the free evening and weekend call plan offer too.

clairelwatkins

Heinz wrote: »

Yes, if you take the free connection offer, you're not eligible for the free evening and weekend call plan offer too.

Thankyou for letting me know

jem16

clairelwatkins wrote: »

I rang today and got the free connection offer but i have been told i have to pay £2.95 for my calling plan when i opted for the free evenings/weekends which wasnt suppose to cost anything additional he said this was because i have gone for the free connection, has anyone else had this??

That's correct.

The free evening calls are only part of the rolling renewable contract. You are getting free connection subject to an 18 month contract.

I cant complain too much i got the free connection but id still like to save the £50 odd over 18 months that im not sure i should have to pay..

You do have to pay it if you want the evening calls included.

Either that or sign up to Call1899 or Call18185 which is 0p per minute and a 5p connection charge. That would allow you 59 calls per month for the £2.95 BT are charging for evening package.

Dugsy_2

I rang BT today and was told the offer expired on 25th November !! anyone else had any luck?

loopyanna

I booked an installation for 24th December, called them today, and got the free installation offer without so much as a hesitation from the lady i was speaking to

Heinz

Dugsy wrote: »

I rang BT today and was told the offer expired on 25th November !! anyone else had any luck?

Sounds like you got one of BT's "I can't be ar**d" 'advisors'.

VickyA_2

Grrr :mad: I wish I'd looked at this thread before phoning up BT this morning to cancel at our current property (giving them working days notice) and then set up at our new property. I can't believe that we'll have to pay the £122.50 connection charge, despite there being two BT sockets in the house. I did query this at the time. :wall: My own stupid fault.

I can't even log onto my works number to see what status it's at and/or to cancel it.