DHL Damged Goods Recieved

don2345

frivolous_fay wrote:

He only has 10 feedback so he's not a particularly experienced ebayer.
Your call.

Also worth noting is that of the 10 feedback, he has sold only 4 times!

dc1pop

ts_aly2000 wrote:

I see.

Somerset??

You could put it back up on ebay as that damage is so negliable. Running an NEC Multisync LCD 1810 here which has a dead pixel right in the middle of the screen.

So two more options present themselves;
1. Sell it on on ebay
2. An interested party who is being cautious and doesn't want to name a price.

The fear here is that we could go through this all over again. If you were say 70 miles away I'd come pick it up.

I think eBay it, mentioning the ding in the screen. Worse unknown ones go for more.

Where you from as in county wise?

Im not sure what to do with the monitor as i know DHL are unlikly to give any compensation which leads to me being out of pocket.

I just dont know where to go from here to be honest.

Also yes the seller has sold 4 items only. He has recently sold more items recently i think 5 times in the last few days and one of these does indeed include another monitor hope that gets to the buyer in a non broken condition.

ts_aly2000

Right now, in Cambridge.

DHL would give compensation if chased hard and enough and long enough.

If we were going to do a transfer I'd be tempted to use Special Delivery upto 10Kg for £18 odd. Your monitor is 6Kg or thereabouts. SD 1pm gives £500 cover. And the Royal Mail will (ahem *coughs*) would be easier to deal with than the likes of DHL.

Regarding the seller, they're apparently buying a 30" monitor so must be some money flying about there somewhere.

Your very final option would be to take them to court. small claims.

dc1pop

ts_aly2000 wrote:

Right now, in Cambridge.

DHL would give compensation if chased hard and enough and long enough.

If we were going to do a transfer I'd be tempted to use Special Delivery upto 10Kg for £18 odd. Your monitor is 6Kg or thereabouts. SD 1pm gives £500 cover. And the Royal Mail will (ahem *coughs*) would be easier to deal with than the likes of DHL.

Regarding the seller, they're apparently buying a 30" monitor so must be some money flying about there somewhere.

Your very final option would be to take them to court. small claims.

The seller did say that that it would have been easier to claim if it was the Royal Mail as he has dealt with them before.

Wouldnt taking it to a small claims be a pointless exercise if i lost the case as it would end up costing me if i turned out and lost the case? I havent yet heard from the seller after his response this morning so im not sure what his intentions are since he said he will chase DHL again today.

I just want this resolved ASAP as i dont want it hanging over my shoulders for long.

frivolous_fay

So file a paypal dispute and let them do the worrying.

dc1pop

frivolous_fay wrote:

So file a paypal dispute and let them do the worrying.

But as said paypal cannot get all the money back if their is none in his account. Therefore he could end up not caring abuot takign the matter further with DHL and i end up with a duff screen,

Believe me i would have filed for a claim by now if the issue above wasnt an issue but i believe it is.

ts_aly2000

You wouldn't lose. The contract is between you and the seller. DHL don't really come in it from your point of view. Additionally it's unfair of the seller to make you wait on the outcome of whatever DHL do.

Breach of contract. The seller has breached his contract to you.

This happens alot as sellers don't know what their rights are. Like when you see these auctions that say if it get's lost, it's not my problem, it's yours. That's rubbish. The sellers are just demonstrating how little they know about the law.

It's like when you see these adverts in the newspaper for mops or something. And a little old lady fills out the coupon and puts her postal orders in the envelope. The moment her letter enters the postbox the contract is initiated. The moment her goods arrive in her hands, that contract ends.

We tend not to think of trades in so much detail but that's exactly what they are, contracts. And companies try to wriggle out of them and play on the buyer's ignorance of the law. Half the time the sellers/companies don't even know what the law is themselves.

This isn't a nice situation to be in I know, but you are in the right and the law is stacked in your favour. After exploring every single other recourse I would take someone to court. It's £30 or thereabouts.

If you want this resolved asap then the only option is to cut your losses and sell it on. But to reiterate, the contract is between you and the seller. You do not have to wait for their claim to DHL to go through. DHL are nothing to do with you, hence why they won't even enter into discussion with you.

The moral of the story, the cheapest option is not always the best.

Tell you one thing though... With the amount of trades the seller is doing his PayPal account is going to have funds in it. Also his own credit card and bank etc. are likely linked to PayPal. Such that when PayPal rule in your favour, and shut down his account if there's insufficiant funds in it, it'll cause him huge inconvienience as he won't be able to use his CC and account with any new PayPal account he creates.

Go for it. Try to recover through PayPal. That'll stuff him up royally.

dc1pop

So after he replied this morning saying he will not refund me or anything untill his claim with DHL is completed i should just go ahead with PayPal and if they dont work out look at a small claims court hearing?

As after saying what he said this morning it looks like if DHL refuse him any compensation i also will not get any compensation??

frivolous_fay

If you don't try a dispute, you'll never know if there was money in his account to get back.

It can't hurt.

dc1pop

frivolous_fay wrote:

If you don't try a dispute, you'll never know if there was money in his account to get back.

It can't hurt.

Agree with the first line dont with the second. It can hurt as he may then stop following up DHL or if he does indeed get compensation he will then keep it for himself.

Regards,