charges for 07744 simply-fone/merged

narol

sorry i posted this on wrong thread...

but anyway wanted to say that i saw on the simplfone website that 07744974404 includes calls to 0845 & 0870 numbers also.

pricefighter

narol wrote:

sorry i posted this on wrong thread...

but anyway wanted to say that i saw on the simplfone website that 07744974404 includes calls to 0845 & 0870 numbers also.

Whereabouts on their site does it say this please?

iceburn

actually i don't think you did post on the wrong thread was going to post there but you can forward it there cause going to have a bath. But maybe you could use that simply-fone number to call 0800 number as well, hence can use inclusive minutes to call 0800 instead of paying.

charlie12

pricefighter wrote:

Whereabouts on their site does it say this please?

PF - it's on the front page @ http://www.simply-fone.com/

First column of the table near the bottom:

UK (01 & 02)
UK (020)
UK BAND FREE (0800)
UK BAND L (0845)
UK BAND NATIONAL (0870)

digp

michaels wrote:

I had some erroneous charging on my O2 account when my double time period (first 3 months) came to an end and they tried to decide that they had been rolling the 'extra' minutes over wrongly and that all my minutes were used up - it may be the same for you?

the free minutes are not meant to roll over at all!

what happened and was it resolved?

michaels

digp wrote:

the free minutes are not meant to roll over at all!

what happened and was it resolved?

Yes - for first three months online account showed that 'double minutes' were used up first leaving standard minutes to be rolled over - then just bwefore 3 months were up started showing calls being charged for (all calls although I was mostly using s-f so thought it might just be the s-f number) even though there were free minutes showing as unused.

Asked CS who said that minute rolling had been displayed wrongly - should have used standard minutes first and 'double' minutes second, so that there should have been no minutes to roll over. I said how on earth was I meant to know that as I had seen these minutes on my online bill for three months - cs agreed and refunded for calls (100 quids worth)

iceburn

On o2 "offline" the minutes do rollover for upto 3 months on those anytime tariff. "The bonus minutes do not rollover. Hence the result is if say you use 300 minutes a month.

Month 1 use 200 of the bonus and 100 of your current tariff (assume on a 200 month tariff.
month 2 have 500 minutes to use, now use the 200 bonus minutes and 100 minutes of the roll over minutes.
month 3 now have 600 minutes to use, now you use 200 bonus minutes and 100 minutes of the roll over minutes.
month 4 now have 400 minutes to use, you use 200 rollover minutes and 100 normal minutes.
month 5 now have 300 minutes to use, you use 100 rollover minutes and 200 normal minutes.
month 6 now have 200 minutes to use, you use 200 normal minutes and are billed for 100 minutes.
month 7 now you upgrade tariff to 300/400 minute tariff and than the rollover repeats itself. Or you just keep on paying for the extra calls if stay on existing tariff.

michaels

iceburn wrote:

On o2 "offline" the minutes do rollover for upto 3 months on those anytime tariff. "The bonus minutes do not rollover. Hence the result is if say you use 300 minutes a month.

Month 1 use 200 of the bonus and 100 of your current tariff (assume on a 200 month tariff.
month 2 have 500 minutes to use, now use the 200 bonus minutes and 100 minutes of the roll over minutes.
month 3 now have 600 minutes to use, now you use 200 bonus minutes and 100 minutes of the roll over minutes.
month 4 now have 400 minutes to use, you use 200 rollover minutes and 100 normal minutes.
month 5 now have 300 minutes to use, you use 100 rollover minutes and 200 normal minutes.
month 6 now have 200 minutes to use, you use 200 normal minutes and are billed for 100 minutes.
month 7 now you upgrade tariff to 300/400 minute tariff and than the rollover repeats itself. Or you just keep on paying for the extra calls if stay on existing tariff.

Thats exactly how the online billing showed it working - till after 3 months of connection when all the rollover minutes suddenly disappeared - O2's explination 9as per your example was that in M1 I used 200 standard minutes plus 100 extra minutes and the remaining 100 extra minutes would not roll over. As I say the billing showed what you describe, it was only after 3 months of connection that suddenly it all changed.

jiji

LemonJeff wrote:

recieved my Orange OVP 200 bill yesterday, no charge

Can someone advise me orange free no. for international call to India etc using inclusive minutes. As It is confuse situation some people say Orange charge or not. Thanks.

magic

i know about simply-fone.com and yourcallworld.com, which other providers are there?