charges for 07744 simply-fone/merged

iamchrisli

It had been wide discussed here 3 charged 07744974333, the simply-fone.

I received my voda bill today, they charged me for calling the number >:(

at least 30p per min!!!!

Anyone has any experience on other networks?

thanks

I am with Orange and have OVP Voda 200 anytime and didn't got charged last month
cheers

PTLD

charged 07744974333 the simply-fone.

I received my voda bill today, they charged me for calling the number >:(

at least 30p per min!!!!

I received charge also... BUT i complained from my phone to 191 -- & i immediately received a credit in full .. I asked for an actual credit note & i received this by post within 48 hours.

My lady friend also got charged 2 months [till she noticed] & pays by d/d.. she didnt receive actual cr note but also DID GET instant CREDIT in full of £62 by vodafone operator...
when she checked bank debit details this was done.

Operator told her sh'd put note on a/c to say not to charge for 07744 numbers but added that IF she was charged again... just to call 191 accounts & shed get credit everytime!

sathya

I am vodafone customer and I got charged for all my calls to this number.The Voda customer service are saying they cannot credit this money as this number doesn't come under their x-net minutes list of numbers.
They are asking me to write to their complaints dept which goes to a PO Box...
Can someone help in getting my money back ?

Raz_1606

I am also with vodafone, I checked my bill online and noticed that they had charged, when I phoned 191 (and this is where the fun starts) to query the online bill, at first I was told to my amazement that the online system is not a true representation of the final bill I would recieve and that they could not do anything until i received my bill.

I phoned a couple of hours later and talked to a different person who thought that it was a glitch in the system and that I should phone back when I receive my bill for credit. Bottom line is I think that the poor individuals at vodafone just dont know and its best to keep phoning them hoping to get a different person on the other end until you resolve.

BTW I will keep phoning them until the online billing removes the charging, as I dont want to waste my time and effort afterwards trying to get back money from vodafone

aiyubp

I have just checked with Orange they are charging 25 p per minute peak time and 10p a minute on weekends, and 18866 is also charging 25p per minute

andy88_2

iamchrisli wrote:

It had been wide discussed here ...

Then why did you start a new thread? This could be the 4th or 5th

narol

aiyubp wrote:

I have just checked with Orange they are charging 25 p per minute peak time and 10p a minute on weekends,

since when???

I've got my latest bill & not been charged at all.
Are u sure u have not gone over your free minute allowance? or are u on an Orange plan that doesn't permit CROSS-network minutes etc...

Pretty sure Orange're not charging at all. :cool:

andy88_2

andy88 wrote:

Then why did you start a new thread? This could be the 4th or 5th

5th. So plenty of answers ...

chris28sc

i've not been billed by orange yet for calling the access number. did u phone the customer service and ask about the call charges? it has been mentioned before that customer service tell you that there is a charge for using the number, but there still hasn't been any charges to my knowledge. one thing i have noticed on my bills is that orange usually state if the numebr called is an orange or other network number, but the simply-fone number is just blank. maybe they are starting to get their act together and will start charging us in the future (just something to think about)

Lisa_3-3

PTLD wrote:

I received charge also... BUT i complained from my phone to 191 -- & i immediately received a credit in full .. I asked for an actual credit note & i received this by post within 48 hours.

My lady friend also got charged 2 months [till she noticed] & pays by d/d.. she didnt receive actual cr note but also DID GET instant CREDIT in full of £62 by vodafone operator...
when she checked bank debit details this was done.

Operator told her sh'd put note on a/c to say not to charge for 07744 numbers but added that IF she was charged again... just to call 191 accounts & shed get credit everytime!

Any tips on how to get this refund from Vodafone? I've just discovered I'm being charged too, when I called 191 they just told me that it's because it's not a UK based provider. They didn't mention anything about refunding me the charges. Guess I should have checked this thread before trying it for myself! :mad: