Woman put a Comet employee in his place.

geordieracer

ben500 wrote: »

And no customer should be wilfully mislead, see michael's post for a little inside information. It is common practice for retailers to deliberately mislead customers in this manner despite it being an offence in itself,

If we we're to believe you the vast majority of the retail sector are unaware of their legal obligations, if that's the case then they obviously need educating, and I agree far better the companies did it themselves rather than relying on the public to do so.

Not everybody is content to sit back and wait to be screwed, some of us prefer to avoid doing so if and when possible. If they are prepared to lie to you before they have your money what kind of response do you think it likely they will give after they have it?

so from what your saying then, everytime you walk into a shop of some sort you actually ask what will happen if any of the goods go wrong? I can see you now at the till at sainsburys asking who would be at fault for your oranges being a bit green inside or the deodrant you bought has now spray left in it. yeh course you would.

They set him up properly for no other reason then to be smug, and any one who agrees with them is either to far up their own ar5e or just a complete spanner.

cheltenham_dude

Sounds like the type of customers that are the reason behind so many people in retail be unhelpful or miserable or both. With regards to what would happen if they asked at a checkout at a supermarket, they would probably be told to check with customer services (who would deal with any returns).

There is never any excuse for going out of your way to make someone look stupid without reason - fact is he may have been new (and motivated enough to try and actually help customers) but by putting him down on something that he may not have fully memorised yet, they may have put him off being helpful to other customers.

This is no victory for customers - just some pathetic 'fun' for a bullying woman who may have now discouraged someone from trying to help customers.

ses6jwg

geordieracer wrote: »

so from what your saying then, everytime you walk into a shop of some sort you actually ask what will happen if any of the goods go wrong? I can see you now at the till at sainsburys asking who would be at fault for your oranges being a bit green inside or the deodrant you bought has now spray left in it. yeh course you would.

They set him up properly for no other reason then to be smug, and any one who agrees with them is either to far up their own ar5e or just a complete spanner.

No.

As I was the one who there, please listen to what I have said:

1) A lot of people (myself included) will ALWAYS enquire about warranty when purchasing expensive electrical goods. Why? Because they are more likely to go wrong and when they do they are more expensive to replace/ fix. It may also have been a gift for someone?

2) They didn't set him up for a fall at all - the old man sounded like he genuinely was wondering what would happen if it broke. The Comet guy then said "Well you'd have to deal with the manufacturer then". That is when the woman stepped in and argued her point, which Comet guy decided to refute 2-3 more times before conceding.

3) He was not a young lad at all he was about 28.

geordieracer

This is your first post and nothing mentioned of a warranty. But you have mentioned that the guy was embarrassed by it. and of course the woman wouldve been quiet up to that point, there had been one question asked and one answer given so this was the start of the conversation instigated by her husband.

And then she tells him its a 'bloody old wives tale' to which he quite honestly replies 'it might be- HE'S NOT SURE' in other words he is telling them what he has been told to say.

Its not a victory for consumers at all, its some old woman thinking she has got one over a poor sod just trying to do his job as he has been told to do it. And then getting it in the neck from some dorris who has read this forum and got high and mighty about her 'rights' when just about every knows that when something goes wrong and you have the reciept you take it back to the shop.
Ive done it for years without any problems but i know of no-one who has asked if somethign goes faulty what do you do? Because most normal sane people believe, quite rightly, that the goods will not go wrong, because on the whole they dont - or else people would stop buying the brand and they would go out of business

ses6jwg wrote: »

Thought I'd post something that made me smile today.

Was just browsing in Comet at all the new electricals, there were a middle-aged couple looking at some new digital photo frames that had just come in. All fairly normal.

The bloke then asked the Comet guy what would happen if it broke within the 1st year.

Comet guy said "Well, you'd have to write off to the manufacturer then and get them to sort it out"

At which point woman, who had been quiet until this point said, "Oh come on now don't start that its a bloody old wives tale. We've bought the thing from you so its up to you to sort it out if it goes wrong"

Comet guy "Well umm, nope its the manufacturer"

Woman "No, its you"

Comet guy "It might be, not sure"

Woman "Look, lets stop this now, I'm telling you that its up to you to sort it"

Comet guy is silent and just goes red with an embarrassed smile on his face.

I walked over and as I passed I said "You are right you know"

"Yes" she said, "they are all the same these big shops they try and fob you off but half the time they havn't got a clue"


:T for consumers

ses6jwg

The first post was paraphrased- he refuted her point about 2-3 times before the woman got shirty.

She said something like "No we bring it back to you if it goes wrong, I thought"

And it went back and fore like that until she outburst the other comment.

geordieracer

Ahh right, so there was more to the conversation that you first said...:rolleyes:

I guess we'll haev to agree to disagree on this one as we'll go round in circles...

though when you buy a new car do you ask the dealer what happens if it goes wrong?

ses6jwg

geordieracer wrote: »

Ahh right, so there was more to the conversation that you first said...:rolleyes:

I guess we'll haev to agree to disagree on this one as we'll go round in circles...

though when you buy a new car do you ask the dealer what happens if it goes wrong?

No, I know enough about cars to take my chances and go private.

Then if something goes wrong its my own fault.

ben500

geordieracer wrote: »

so from what your saying then, everytime you walk into a shop of some sort you actually ask what will happen if any of the goods go wrong? I can see you now at the till at sainsburys asking who would be at fault for your oranges being a bit green inside or the deodrant you bought has now spray left in it. yeh course you would.

They set him up properly for no other reason then to be smug, and any one who agrees with them is either to far up their own ar5e or just a complete spanner.

I could argue that anyone who disagrees is a blind fool waiting to get ripped off, what's your problem with someone ascertaining their rights before entering into a contract? Why are you content with the sales assistant deliberately misleading the customer? Are you in sales or are you just a "complete spanner"?

ben500

geordieracer wrote: »

This is your first post and nothing mentioned of a warranty. But you have mentioned that the guy was embarrassed by it. and of course the woman wouldve been quiet up to that point, there had been one question asked and one answer given so this was the start of the conversation instigated by her husband.

And then she tells him its a 'bloody old wives tale' to which he quite honestly replies 'it might be- HE'S NOT SURE' in other words he is telling them what he has been told to say.

Its not a victory for consumers at all, its some old woman thinking she has got one over a poor sod just trying to do his job as he has been told to do it. And then getting it in the neck from some dorris who has read this forum and got high and mighty about her 'rights' when just about every knows that when something goes wrong and you have the reciept you take it back to the shop.
Ive done it for years without any problems but i know of no-one who has asked if somethign goes faulty what do you do? Because most normal sane people believe, quite rightly, that the goods will not go wrong, because on the whole they dont - or else people would stop buying the brand and they would go out of business

You unfold your own arguement here, or does the term "Just about everyone" exclude those who actually have a legal obligation to do so, ie sales assistants? Intimating that anyone that disagrees with you is abnormal or in some way insane doesn't add any extra weight to your arguement, nor do the plethora of insults you have unleashed in your previous posts, especially when you appear to be berating someone else for supposedly bullying a shop assistant.