Woman put a Comet employee in his place.

real1314

sporedude wrote: »

Sounds like total saddos starting an argument for no reason, Woman didnt accomplish anything apart from showing she loves to start arguments for no reason atall.

Sounds like a good way to test whether the saleman tells the truth to me.

A bit like "Lie to Me" when Tim Roth asks questions he knows the answer to so he can "get a level". Just a bit easier with most chain store salesmen; the microexpression is the lips moving.

Money_Grabber13579

But surely the time to have an argument is if it actually needs repaired, rather just to carry out a "test." If they knew they could take it back and Comet would have to deal with it, why even bother making a fuss? Just take it back if it does go wrong. If they don't sort it then, well then it is time to make a fuss.

But if I saw that happening, I would just think it was total stupidity considering they hadn't even bought it!

ben500

Because like I said better to avoid a problem rather than deal with it later because you didn't, why by from a skullduggerous company if you can identify the fact BEFORE purchase?

ben500

Money_Grabber13579 wrote: »

But surely the time to have an argument is if it actually needs repaired, rather just to carry out a "test." If they knew they could take it back and Comet would have to deal with it, why even bother making a fuss? Just take it back if it does go wrong. If they don't sort it then, well then it is time to make a fuss.

But if I saw that happening, I would just think it was total stupidity considering they hadn't even bought it!

But surely the sales assistant could simply have replied that under soga the customer would simply need to return to store for remedy? No arguement because the customer has not been mislead.

Money_Grabber13579

ben500 wrote: »

But surely the sales assistant could simply have replied that under soga the customer would simply need to return to store for remedy? No arguement because the customer has not been mislead.

Yeah, but it's a well known fact that those on the shop floor don't know very much. They get given the job and the only training they get is how to push insurance. But that doesn't mean that a customer can create a scene in the shop. After all, it wasn't the fault of the employee who had to take all the abuse that he wasn't properly trained. It was just an ignorant customer IMO.

ShaneUK

poshnosh wrote: »

Takoda wrote: »

maybe they were mystery shoppers............ )

You may have hit the nail on the head there! Perhaps they were!

hollydays

In order for them to be mystery shoppers the company Comet would have to have created a scenario to test (and ultimately improve) THEIR cs around these issues..hmmm.. think not..

ses6jwg

Personally when I go and buy something technical/ electrical I ALWAYS ask what their warranty/ returns policy is DESPITE knowing my rights because its a hell of a hassle if a laptop/ TV breaks and the store doesn't want to know!

Hence why I bought a TV from JL with a 5 year warranty!

Money_Grabber13579

ses6jwg wrote: »

Personally when I go and buy something technical/ electrical I ALWAYS ask what their warranty/ returns policy is DESPITE knowing my rights because its a hell of a hassle if a laptop/ TV breaks and the store doesn't want to know!

Hence why I bought a TV from JL with a 5 year warranty!

Yeah, but when it breaks and you want to take it back, what's the chances of the same person the argument was with still being there and remembering it? None.

So the same issue is going to arise again anyway! So why create a scene now when it's totally unnessary?

geordieracer

Yeh maybe the store assitant shouldve known but with all big stores they dont get trained fully on the ins and outs of customer rights - they only get told how to sell the !!!!!!! things.

I buy somethign, then if it goes wrong i start asking questions. Like most normal humans who want to get in and out of a shop as quickly as possible.