Mobiles.co.uk excellent cashback team.

ilovemydebts

After being with mcu for over a year now i have read so many message about them being less than good regarding cashback, but reading peoples posts it seems their fault for not reading t&c. Anyway i sent in my bill for cashback last month, but after i realised i sent wrong one in. Now at the end of the month they wrote and said i needed to send in correct bill and could i send in within 16 days, that is service, giving me the opportunity to correct my problem 16 days after they usually draw a line. Claim has no been approved, waiting for cheque.
Thankyou mobiles.co.uk, excellent service.

goonermontana

show me the money

ilovemydebts

why?, i had email saying cheque being approved, being sent out.

mobilejunkie

More to the point;- 1) what date did your contract commence? 2) what duration is it? 3) which month's bill did you wrongly send in the first instance? Since you obviously didn't understand the t&c in the first instance there's no way to see whether thus dealer treated you any better than it needed to without having such detail.

ilovemydebts

contract started in jun 07, for 18 mths, i sent in sept bill instead of oct, i grabbed it off orange website at begin of oct but before they updated bill from the sept bill to the oct bill. My fault should of checked bill before sending, but still good of them to give me more time to send in correct bill.

bobstheboy

Asking for trouble praising Mobiles.

The anti brigade will soon be onto you.

Be careful lol

Silk

bobstheboy wrote: »

Asking for trouble praising Mobiles.

The anti brigade will soon be onto you.

Be careful lol

:rotfl::rotfl::rotfl:
Very good Bob
I notice that I'm the first one to thank the OP for posting and am pleased they did.
However sending in an earlier bill rather than a later one and still being within the time limit doesn't strike me as anything to especialy praise them for.
One has to ask the question what would have happened had the OP supposed to have sent the Sept bill instead of the Oct bill and was out of time ?
Whilst admitting i'm no expert regarding cashback and leave that sort of thing to the ones who know like MJ and Quentin it's struck me that the people deserving praise in these matters is Ofcom for forcing the changes
The Net is littered with people being refused cashback for sending the wrong bills in and ending up out of pocket. So at the moment it's looking good for the OP and lets all keep our fingers crossed the cheque arrives :j

thommy

ilovemydebts wrote: »

After being with mcu for over a year now i have read so many message about them being less than good regarding cashback, but reading peoples posts it seems their fault for not reading t&c. Anyway i sent in my bill for cashback last month, but after i realised i sent wrong one in. Now at the end of the month they wrote and said i needed to send in correct bill and could i send in within 16 days, that is service, giving me the opportunity to correct my problem 16 days after they usually draw a line. Claim has no been approved, waiting for cheque.
Thankyou mobiles.co.uk, excellent service.

good for you.
though you are rather lucky the anti brigade hasn't taken you out and shot you at dawn, for reporting something positive....run! while you can!

silk - you make a good, allbeit, hypothetical point. but isn't the point of the post merely to inform us that the op has been helped here by mobiles, when they could have just 'let another one go', so to say.
hopefully, the worm, that is customer service, might be for the turn!

Silk

thommy wrote: »

silk - you make a good, allbeit, hypothetical point. but isn't the point of the post merely to inform us that the op has been helped here by mobiles, when they could have just 'let another one go', so to say.
hopefully, the worm, that is customer service, might be for the turn!

I agree which is why I thanked the OP for posting and I am pleased that all seems well.
I just don't see it as anything out of the ordinary.
If the Op was running for a Bus that they thought was 2.30 and got to the stop to find out it left at 2.15 as it should have done they would have missed the Bus.
If they got there at 2.30 and it wasn't due till 2.45 and was informed by the bus company of that fact they would have thanked them and got on the bus no harm done.
Either way I'm pleased the OP managed to get on the bus and lets all hope it's going to the right destination :cool:

mobilejunkie

ilovemydebts wrote: »

contract started in jun 07, for 18 mths, i sent in sept bill instead of oct, i grabbed it off orange website at begin of oct but before they updated bill from the sept bill to the oct bill. My fault should of checked bill before sending, but still good of them to give me more time to send in correct bill.

Thanks. That's as I expected. They actually didn't have much choice in the matter and the 16 days was merely the amount of time left in the proper claim window by the time they rejected your wrong bill. Had they not informed they would have been in breach of the t&c (not that it makes much difference to them). Silk is correct - they did nothing but the mininum expected.

Make sure you get fututre claims correct; should you send a claim in late by even a day there is no way this dealer would honour it - and under YOUR t&c you only get 30 days from the date of the bill.

Good luck with the rest of the claims.

Guys_Dad

mobilejunkie wrote: »

Make sure you get fututre claims correct; should you send a claim in late by even a day there is no way this dealer would honour it - and under YOUR t&c you only get 30 days from the date of the bill.

Good luck with the rest of the claims.

Just to show that you are slightly more balanced that Long John Silver tap dancing, can you let MSE members know of any dealer that will settle if a claim is made outside the claim window?