Unfair hotel charges

LemonGrove

iamana1ias wrote: »

Are you from Mars? There is no such thing as a smoking room in 99.99% of UK hotel rooms now, due to the smoking ban.

Why on earth would you think it would be okay to smoke in any hotel room?

Is that a genuine statistic? Maybe they thought that they could smoke in the room because there are still loads of hotels with smoking rooms across the country, including chain ones such as Hilton. It's just becoming the in-thing to phase out smoking.

No I'm not a smoker, nor do I have any sympathy for the OP. £100 may be a little high however.

Edit: Whoops, you've already been corrected.

advent1122

LemonGrove wrote: »

No I'm not a smoker, nor do I have any sympathy for the OP. £100 may be a little high however.

£100 is not high enough, it is bad enough staying in a hotel with crusty sheets, without stale smoke to finish me off.

Kavanne

haha too right. Shoulda been charged more. You knew the rule, you broke it. What did you expect?!

LemonGrove

No I still stand by it being high, all they'll probably do is open the window for a bit and spray some air freshner about.

McKneff

There you go then, next time you go and have a crafty fag, take a can of Oust with you.

Norma_Desmond

What gets me is that although some hotels offer smoking rooms it's almost impossible to book one due to demand, and yet most hotels 'welcome' dogs!
Sorry, but I'd rather stay in a room after a smoker; whatever you think of the habit it's surely 'cleaner' than a dog!?

sideshow_matt

Contact your credit card company and advise them that you did not agree to this payment and to take the money back.

Contact the hotel and advise them what you have done, and instruct then not to attempt charges to your card. They may try several times, and each time you will need to speak to your CC issuer to get the money refunded.

It will cost the hotel money every time your CC issuer takes the cash back off them, so they will soon get the message, but you may have to be very firm with your CC issuer as they do not like doing it.

hartcjhart

advent1122 wrote: »

£100 is not high enough, it is bad enough staying in a hotel with crusty sheets, without stale smoke to finish me off.

crusty sheets yuk:eek: stale smoke from 1 or 2 fags nah dont think so

rancid minging manky womens perfume now thats wrong and they should have to pay:T

pinkgirl2009

if it said no smoking then im not sure but i would have sprayed the room on and opend the widdows

chokolat2

£100 is not just to "clean the room", that includes some kind of fine too. The hotel has policies too, meaning if people don't obey them, why should they get away with it.

£100 is an average charge for this actually, however, I personally do not agree to advise about contacting the CC issuer. Why? Break rules - pay for them.
I think people find it difficult to understand that getting rid of the smoke in the room is not that easy! OK - beddings are changed, fresh air (if windows are able to open) but the furniture soaks it all up, and the next guest notices the smallest things ever! Believe me (I work in a hotel), and its a pain dealing with complaints and room moves when this could have been avoided.
Only thing though (depending on class of hotel) maybe they should have warned you first, if they didn't.