Tesco self serve checkouts - attendant has to check the number of bags NOT used

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
63 replies 7.8K views
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  • qw3rt7 wrote: »
    A customer in front of me at a self service till yesterday placed a pack of steaks on the scanner, the barcode wouldn't scan, so they just pressed the handy 'loose carrots' icon instead!

    I don't know how you can manage to focus on others while at them, as much as I love them I'm so focused of my machine mentally saying to myself "Where's the ****ing barcode??" and "Why won't this ***ing thing pick up when I've already put the ****ing thing in the ****ing bag??" :mad: :mad:

    I love them really. :D
    Male. :o
  • ben500ben500
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    LemonGrove wrote: »
    Supermarkets don't just open to give people jobs you know, they open so that they can increase their profits but they need people to help them do that. Every job they bring to an area should be appreciated, rather than thinking about the small number that are replaced by machines.

    Also, it's not 6 people working I mean. The amount of space the SS tills take compared to the staffed ones is tiny. At most they could fit two regular tills in the space, one person supervises the SS so altogether that's one job possibly lost. Though I suppose that's too high as well?

    Maths not your best subject? Six robots = 1 c/a instead of six, the arguement of floorspace is nonsence as, immaterial of the amount of floorspace being used there are still six customers being served by one assistant, other tills will either be unmanned or used less, the personel will no longer be actively serving customers, do you suppose they will be sat out the back having a cuppa? I'm sure Tesco would have you believe these members of staff "can be released to carry out other duties" yeah like benefit form filling.
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  • ben500 wrote: »
    Maths not your best subject? Six robots = 1 c/a instead of six, the arguement of floorspace is nonsence as, immaterial of the amount of floorspace being used there are still six customers being served by one assistant, other tills will either be unmanned or used less, the personel will no longer be actively serving customers, do you suppose they will be sat out the back having a cuppa? I'm sure Tesco would have you believe these members of staff "can be released to carry out other duties" yeah like benefit form filling.

    No, Maths isn't my best subject which is why I have not taken it past GCSE level but I still don't see anything wrong with the maths. It's hardly surprising big companies like supermarkets will do anything to get rid of staff (however many) and put up their profits, I'm sure if the day comes that a machine can fillet fish or dispense prescription medication more staff will be lost in different departments.
    Male. :o
  • i'm a sales assistant myself anyway so can emphasise with been here all day and fed up)

    What good is a grumpy sales assistant though? They should be lucky that they have a job, if they are "fed up" why dont they hand their notice in and give the job to someone who really wants it.

    And regarding the self service tills, I have in the past been able to walk out with a joint of meat. I went to scan the item, presumed all was ok, carried on scanning and at the end it said "please wait....", the assistant came over and didnt even check. I didnt notice until afterwards when I was reading receipt at home. Its not our job to scan the items, and if it goes wrong and we mis-scan an item, its their problem if the staff member doesnt notice it.

    And, people keep forgetting to collect the notes from the bottom tray when they get change/cashback! 3 times now I have used a machine that has a fiver in the tray.
  • oxenrydoxenryd Forumite
    478 Posts
    i'm a sales assistant myself anyway so can emphasise with been here all day and fed up)

    This annoys me.

    Whilst we all get bored/fed up with our jobs, you should never ever this to a customer.
    Originally Posted by Dr Cuckoo3
    Your bank and bank card does say something about the kind of person you are: Big 4 banks=sheep;),Santander=someone who doesnt mind incompetence:p,COOP=Ethical views,a campaigner:cool:,First Direct/Coventry=someone who thinks they are better than others:o,NI Bank card when living on the mainland=Aspergers :D
  • No I agree- hence why i prefer the self-service....

    No matter how fed up i am at work i always smile at the customer and am polite, hence why i get annoyed by till monkeys who are rude and frown etc.

    As far as i am concerned i am paid to smile and be nice to customers no matter how rude or annoying i may find them.
  • jackiebjackieb Forumite
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    NOTE: I don't actually use bags until I get my shopping to the car

    Don't you get wet if it's pouring down?
  • LOL. You were being greedy with the greencard points! You were wrong! In the wrong!

    I put in 100 once, and it flagged the system. I believe anything above 2 flags up the system!
    Motto: 'If you don't ask, you don't get!!'

    Remember to say thank you to people who help you out!

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  • edited 3 November 2009 at 5:11PM
    platterfishplatterfish Forumite
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    edited 3 November 2009 at 5:11PM
    Driver8 wrote: »
    I know, but when you are faced with only two tills open with a queue of about 8 at least in each, in a large store, i decided to give them a go in there, and having alcohol, well you know the script.

    They should not be there, for multi national companies to make a few more quid and inconvenience people in the process by not having a human to speak to whilst packing your bags but have to put up with interacting with, for want of better words, a robot. You can keep them.

    I am happy in the knowledge that Sainsbury's have lost money from me, albeit not much, but money none the less.

    They can keep their robots.

    Lol, i suppose you don't shop at any major supermarket now then - as they pretty much all have robots in there, or will do soon.. Even Morrisons are rolling them out i believe!

    I myself find the machines quite useful when buying only a few bits, never had problems at all!
  • PoundPound Forumite
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    Slightly OT, but supermarket related.

    Shopping at Morrisons the cashier told me the total. Paying with my debit card I asked her for £50 cash back and she told me she couldn't do it because "You're supposed to ask at the beginning of the transaction". How do Morrisons expect customers to know this?

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