Tesco self serve checkouts - attendant has to check the number of bags NOT used

Elaine_Wilson

In the evening we have no choice with the tills. I don't mind using the self service ones but I wonder how cost effective they are. It must take me at least three time as long to scan the items as an assistant would take.

Then I generally have to carefully stack all the purchases on the weighing part (and as I buy a lot of loose fruit and veg this is sometimes tricky).

I nearly always need to wait for an assistant (perhaps I should cut down on the wine purchases?). Then after paying I need to transfer all the goods into my own bags. I have heard sighs from those in the queue so they must be fed up. Why can't the system allow me to put my own bags on the packing area before I start so that I could pack the items straight away?

Becles

Elaine_Wilson wrote: »

Why can't the system allow me to put my own bags on the packing area before I start so that I could pack the items straight away?

It does in Asda. The machine asks if you are using your own bags before you start scanning. If you are, it tells you to put all the bags in the weighing area and it resets itself and you can start scanning straight into your bags.

oldone_2

dmg24 wrote: »

Why would you do that, other than to be difficult? Maybe the reason the assistants on self service are miserable (and I agree that they do tend to be) is because of people like you?

Had a sense of humour bypass recently ?

DCFC79

Becles wrote: »

It does in Asda. The machine asks if you are using your own bags before you start scanning. If you are, it tells you to put all the bags in the weighing area and it resets itself and you can start scanning straight into your bags.

same with morrisons

mountainofdebt

Mind you I often find in Tescos that when I go to a staffed checkout, even when it is obvios that I've used my own bags, the operator 'forgets' to put on my green points

LemonGrove

Driver8 wrote: »

Indeed he doesn't, but he was close enough to get an ear bashing about the damned things what do not work. What happened to customer service?

When i go into a store i expect to be served by a human being earning a living not have to do it myself on some infernal machine what invariably does not work. I am not a checkout operator and nor should anyone else be unless they are being paid for it.

Supermarkets make billions of profit every year and they put those damned things in to make even more money and do people out of jobs.

You don't have to use them you know.

horse76

I'm not keen on self-serve, especially when I bought 4 sets of pony-tail bands. Kept asking me to place item in bagging area, which I did but it couldn't pick it up cause it weighed pratically nearly nothing. Assistant wasn't best pleased (nothing new there ), since she had to enter her code 4 times. :rotfl:

biscit

FizzleWizzleUK wrote: »

I have to agree about the staff who work around these 'self serve' tills in tesco. Not always in the best of moods!

I get the patronisingly over-helpful ones who leep in and just make things take longer. Not unfriendly but still annoying.

Jordii

I had a right hawk eye dragon the other night on the SS in Tesco. She kept on coming over nosing in all my bags, saying in the most expaserated voice ever, which item is it this time? As if it was my fault their machines are rubbish lol

biscit

mountainofdebt wrote: »

Mind you I often find in Tescos that when I go to a staffed checkout, even when it is obvios that I've used my own bags, the operator 'forgets' to put on my green points

I don't think you need the inverted commas round forgets. There's nothing in it for them to not enter the extra points.