Broadband receiving constant errors - HELP!!!

penrhyn

The answer is yes the filtered faceplate should isolate the extension sockets from the broadband signal, assuming they have been wired correctly. They are wired to the back of the faceplate.
The way to determine if this is the case is to remove the faceplate from your filtered socket and check your connection in the test socket.


Your extensions should be wired to pins 2 and 5 on the faceplate, nothing should be wired to A and B.
Also, with the faceplate removed no other phones should work.

x_Wilco_x

penrhyn wrote: »

The way to determine if this is the case is to remove the faceplate from your filtered socket and check your connection in the test socket.

Your extensions should be wired to pins 2 and 5 on the faceplate, nothing should be wired to A and B.

I will test the broadband from the test socket and check all the extensions over the weekend however, I have had this wiring set up for about 4 years and this a recent issue.

I have also sourced another PC and will test the broadband with that.

I will post back the results once I have tested these final things.

x_Wilco_x

Sorry to resurrect this thread - I know it's been a week and I hope you guys can remember the issues!

Right, I have carried out the final suggested checks:

Different PC - still get errors
Run broadband from test socket - still get errors (just modem direct to test socket - with 1 short cable)

I guess it is a problem on the line then? That is a question by the way - just in case I have forgotton something...

Also, why are the errors more frequent in the evening making the internet sometimes unusable and why does a PC re-start solve the issue, at least for a while?

Cor, this is driving me potty!!!

closed

did you use a filter when you used the test socket?

You shouldn't need to reboot the pc when it slows down, just disconnect the modem connection software, and reconnect

x_Wilco_x

closed wrote: »

did you use a filter when you used the test socket?

No - just ran broadband - no phones connected

closed wrote: »

You shouldn't need to reboot the pc when it slows down, just disconnect the modem connection software, and reconnect

I wish - if I just reconnect the errors remain until I restart...

closed

Try it with filter in test socket.

Last bit doesn't make sense, the errors are a count of the errors on the connection, can't see how a reboot would make any difference. If it's causing you all this trouble, spend £35 on a router, and it will rule out any of your equipment as a source of trouble, as well as providing useful firewall capabilities.

x_Wilco_x

closed wrote: »

Last bit doesn't make sense, the errors are a count of the errors on the connection, can't see how a reboot would make any difference.

Exactly, that's why I am pulling my hair out trying to get to the root of the problem... :mad:

closed

What do the errors say, the error counts you posted don't seem high at all. Are you using the phone cable that came with the modem?

x_Wilco_x

closed wrote: »

What do the errors say, the error counts you posted don't seem high at all. Are you using the phone cable that came with the modem?

The errors are not consistent. Sometimes none for hours then all of a sudden will get slow connection and error count going up and up into the hundreds until connection just receives errors until re-start. Sometimes will get a few errors, then none for a while, then a few more. When the errors are coming through the connection slows and when they aint the connection is good...

Connection never drops, just doesnt work when receiving errors. Also, as I said before, bad in evening but fine in morning. Another thing is that the sync speed is slower in the evening and gets slower after each re-start. Usually starts above 6mbps and can drop to as low as 4.5mbps..



Oh, cable - no using shielded cable, but have tried a few different ones to eliminate that.

closed

not sure what you mean by shielded cable, the one that comes with the modem is usually fine, and wired correctly.

Ask your isp for a free router, or buy one, use the cables that come with it, and go from there, if it continues, complain to your isp.